All Ferretly Reviews

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User Profile

Kaitlyn

Verified reviewer

Real Estate, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Easy to use and quick turnaround times

We use Ferretly as an additional layer of screening for new employees.

PROS

The UI/UX is simple to understand, and easy to navigate.

CONS

Often times if social profiles aren't submitted, they aren't found. I'd love for the team to be able to find profiles without usernames.

Reasons for switching to Ferretly

Looking for something with better customer service and more affordability.

Vendor Response

Thank you, Kaitlyn, for your feedback and continued support. Thank you for choosing Ferretly!

Replied September 2023

Adam

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

The best in the business

Our overall experience has been excellent. When there have been challenges to be addressed, Ferretly has been a true partner and we value our relationship with them and the ability to have access to such a valuable tool highly.

PROS

We provide cloud based software to law enforcement agencies. Ferretly is an integrated feature in our software and it is important that law enforcement agencies are able to conduct screenings that are tailored specifically to their needs. Ferretly has been excellent in this regard, which, when combined with the excellent functionality of their solution, makes them the best in the business, in my opinion.

CONS

The service itself is always being improved and it would be unfair to try to think of something when nothing really pops up as a least favorite insofar as the feature set or functionality. I will say that we wish we were able to pay for use of the service in arrears instead of in advance, as that would align with the way we bill our customers, but in no way is the prohibitive or influential in terms of our preference or regard for the service.

Reasons for switching to Ferretly

Ferretly was much more willing to be responsive to the needs of our customers.

Vendor Response

Thanks, Adam. We value your partnership and look forward to continued success in the future! Thank you for choosing Ferretly!

Replied September 2023

Brianna

Design, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

[sensitive content hidden] was great!

[sensitive content hidden] and Ferretly gave me peace of mind when scanning my social media for professionalism. They gave me a detailed and accurate report of my accounts, as well as my red flags. It was amazing!

PROS

[sensitive content hidden] helped me scan my social media presence to help me remain professional! I greatly appreciated his help!

CONS

N/A loved all of it, I have zero complaints

Zac

Government Administration, 1,001-5,000 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Local government use of Ferretly

PROS

Ferretly is very easy to use and the turnaround time is fast.

CONS

They have missed social media accounts but were quick to correct the issue.

Vendor Response

Thanks, Zac for the feedback. We value our partnership with you and thank you for choosing Ferretly for your social media screening needs.

Replied September 2023

Sean

Human Resources, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Bench Mark for Social Media Services

PROS

[sensitive content hidden] and team are diligent, attentive and expeditious with their services. No one better in the industry.

CONS

Nothing! The product is sound and the service/support is even better.

Reason for choosing Ferretly

Choice was an easy one based on their level of service. The Ferretly team understand what great service looks like and delivers on a daily basis. They provide accurate and timely results.

Vendor Response

Thanks, Sean! It's been great working with you and your team in Canada! We are grateful for your partnership and thanks for choosing Ferretly!

Replied September 2023

carlos

Human Resources, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Great Social Media Background Check Partner for Employment Background Checks

PROS

[sensitive content hidden] and the Ferretly team are a great partner for social media background screening. They integrate directly with the top screening platforms, customer service answers questions promptly, and reports can be fully customizable for all our clients.

CONS

Cannot think of anything negative yet about Ferretly.

Vendor Response

Thanks, Carlos! It's been a pleasure working with you and your team. We value your partnership!

Replied September 2023

Schuyler

Information Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Critical in this age

More and more people are requesting we check for a social media presence of potential applicants. It has been very helpful.

PROS

Ferretly allows us to include another form of screening to our clients.

CONS

Sometimes there are delays or reports are worked on out of order from when they were submitted.

Vendor Response

Thank you, Schuyler, for your continued support and choosing Ferretly. We value our long-standing partnership with you and your team!

Replied September 2023

Byron

Information Technology and Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Social Media Checks for the Win

Overall, the experience with Ferretly has been great. They solved a major product need and continue to be a valued partner.

PROS

Ferretly has a really competitive pricing model with flexible settings to help you remain compliant.

CONS

One thing that Ferretly can continue to work on is adding more flexibility in their configuration for clients that may have different thresholds for specific categories.

Vendor Response

Thanks, Byron! It's been wonderful working with you and your team. We look forward to continued success and value our partnership!

Replied September 2023

Adam

Human Resources, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Excellent Product

PROS

Best in class reports - they are comprehensive and provide lots of specific details, but also offer a lot of tools for quickly assessing the meta-data.

CONS

Nothing - its a great product and gets better all the time

Mark

Human Resources, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Ease of use of a great product

Ferretly is a great team to work with. Very responsive to the customer.

PROS

Love the ease of use for our team to input our applicants.

CONS

The integration to our platform is a definite benefit.

Ashwath

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Incredible Experience

Help vet creators more effectively.

PROS

Super easy to work with -- vets are really FAST and effective.

CONS

No cons -- I was able to work with them to get everything I need.

Vendor Response

Thanks, Ashwath! It's been great working with you and your various projects. We look forward to continued success together! Thank you for choosing Ferretly!

Replied September 2023

Joleen

Security and Investigations, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2023

Super Customer Service

My overall experience has been great. The reports are received promptly and our questions/concerns are addressed quickly too.

PROS

Integration with Ferretly was seamless. The report format is excellent and the flexibility for us to provide feedback on posts is helpful. I also love the ability to customize the reports for individual clients using the word search option.

CONS

The main feature I would like to see improved is the summary section that contains the line graph. It has been confusing and is not labeled well.

Reasons for switching to Ferretly

The previous vendor never apologized for mistakes made when a post or account was missed and could not provide any explanation. The turnaround time was always at least 2 days and usually longer.

Vendor Response

Thank you Joleen for your feedback and continued support. We value our partnership with you and your team! Thank you for choosing Ferretly!

Replied September 2023

Sean

Human Resources, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

We love Ferretly!

We are extremely happy with Ferretly. They have helped streamline our process and provided us a nice client friendly report.

PROS

The ease of use and the clean customizable report has been a breath of fresh air compared to our old vendor.

CONS

We have only been with Ferretly for a few months so nothing comes to mind right now.

Reason for choosing Ferretly

The ability to customize the reports, Their API with our current platform.

Vendor Response

Thanks, Sean! We are happy to have you onboard, and value our partnership together! Thanks for choosing Ferretly!

Replied September 2023

Jordan

Entertainment, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Top of Class in Social Screening industry

I wish all vendors were as enjoyable to work with. They are the best!

PROS

The service provided by [sensitive content hidden] and her team offers unprecedented customer service and the system is easy to use. This is a crucial tool I have used for many projects large and small and they always deliver as promised.

CONS

I have no complaints, any minor issues are quickly resolved.

Reason for choosing Ferretly

They are better

Reasons for switching to Ferretly

Was unhappy with the turn around time, pricing, service and results. Ferretly delivered on all the above

Vendor Response

Jordan! Thank you so much for your continued support and for choosing Ferretly for your projects. It's always a pleasure working with you and your team!

Replied September 2023

User Profile

Chad

Verified reviewer

Marketing and Advertising, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Industry Standard Social Media Background Check Tool

PROS

Excellent customer support - I had a couple questions and they were immediately answered.

CONS

I don't have any items that come to mind

Reason for choosing Ferretly

Best price

Vendor Response

Thank you, Chad! We value your partnership and thank you for choosing Ferretly!

Replied September 2023

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