All Ferretly Reviews
1-15 of 15 Reviews
Sort by
Kaitlyn
Verified reviewer
Real Estate, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Easy to use and quick turnaround times
We use Ferretly as an additional layer of screening for new employees.
PROSThe UI/UX is simple to understand, and easy to navigate.
CONSOften times if social profiles aren't submitted, they aren't found. I'd love for the team to be able to find profiles without usernames.
Reasons for switching to Ferretly
Looking for something with better customer service and more affordability.
Vendor Response
Thank you, Kaitlyn, for your feedback and continued support. Thank you for choosing Ferretly!
Replied September 2023
Adam
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
The best in the business
Our overall experience has been excellent. When there have been challenges to be addressed, Ferretly has been a true partner and we value our relationship with them and the ability to have access to such a valuable tool highly.
PROSWe provide cloud based software to law enforcement agencies. Ferretly is an integrated feature in our software and it is important that law enforcement agencies are able to conduct screenings that are tailored specifically to their needs. Ferretly has been excellent in this regard, which, when combined with the excellent functionality of their solution, makes them the best in the business, in my opinion.
CONSThe service itself is always being improved and it would be unfair to try to think of something when nothing really pops up as a least favorite insofar as the feature set or functionality. I will say that we wish we were able to pay for use of the service in arrears instead of in advance, as that would align with the way we bill our customers, but in no way is the prohibitive or influential in terms of our preference or regard for the service.
Reasons for switching to Ferretly
Ferretly was much more willing to be responsive to the needs of our customers.
Vendor Response
Thanks, Adam. We value your partnership and look forward to continued success in the future! Thank you for choosing Ferretly!
Replied September 2023
Brianna
Design, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
[sensitive content hidden] was great!
[sensitive content hidden] and Ferretly gave me peace of mind when scanning my social media for professionalism. They gave me a detailed and accurate report of my accounts, as well as my red flags. It was amazing!
PROS[sensitive content hidden] helped me scan my social media presence to help me remain professional! I greatly appreciated his help!
CONSN/A loved all of it, I have zero complaints
Zac
Government Administration, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Local government use of Ferretly
Ferretly is very easy to use and the turnaround time is fast.
CONSThey have missed social media accounts but were quick to correct the issue.
Vendor Response
Thanks, Zac for the feedback. We value our partnership with you and thank you for choosing Ferretly for your social media screening needs.
Replied September 2023
Sean
Human Resources, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Bench Mark for Social Media Services
[sensitive content hidden] and team are diligent, attentive and expeditious with their services. No one better in the industry.
CONSNothing! The product is sound and the service/support is even better.
Reason for choosing Ferretly
Choice was an easy one based on their level of service. The Ferretly team understand what great service looks like and delivers on a daily basis. They provide accurate and timely results.
Vendor Response
Thanks, Sean! It's been great working with you and your team in Canada! We are grateful for your partnership and thanks for choosing Ferretly!
Replied September 2023
carlos
Human Resources, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great Social Media Background Check Partner for Employment Background Checks
[sensitive content hidden] and the Ferretly team are a great partner for social media background screening. They integrate directly with the top screening platforms, customer service answers questions promptly, and reports can be fully customizable for all our clients.
CONSCannot think of anything negative yet about Ferretly.
Vendor Response
Thanks, Carlos! It's been a pleasure working with you and your team. We value your partnership!
Replied September 2023
Schuyler
Information Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Critical in this age
More and more people are requesting we check for a social media presence of potential applicants. It has been very helpful.
PROSFerretly allows us to include another form of screening to our clients.
CONSSometimes there are delays or reports are worked on out of order from when they were submitted.
Vendor Response
Thank you, Schuyler, for your continued support and choosing Ferretly. We value our long-standing partnership with you and your team!
Replied September 2023
Byron
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Social Media Checks for the Win
Overall, the experience with Ferretly has been great. They solved a major product need and continue to be a valued partner.
PROSFerretly has a really competitive pricing model with flexible settings to help you remain compliant.
CONSOne thing that Ferretly can continue to work on is adding more flexibility in their configuration for clients that may have different thresholds for specific categories.
Vendor Response
Thanks, Byron! It's been wonderful working with you and your team. We look forward to continued success and value our partnership!
Replied September 2023
Adam
Human Resources, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Excellent Product
Best in class reports - they are comprehensive and provide lots of specific details, but also offer a lot of tools for quickly assessing the meta-data.
CONSNothing - its a great product and gets better all the time
Mark
Human Resources, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Ease of use of a great product
Ferretly is a great team to work with. Very responsive to the customer.
PROSLove the ease of use for our team to input our applicants.
CONSThe integration to our platform is a definite benefit.
Ashwath
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Incredible Experience
Help vet creators more effectively.
PROSSuper easy to work with -- vets are really FAST and effective.
CONSNo cons -- I was able to work with them to get everything I need.
Vendor Response
Thanks, Ashwath! It's been great working with you and your various projects. We look forward to continued success together! Thank you for choosing Ferretly!
Replied September 2023
Joleen
Security and Investigations, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
Super Customer Service
My overall experience has been great. The reports are received promptly and our questions/concerns are addressed quickly too.
PROSIntegration with Ferretly was seamless. The report format is excellent and the flexibility for us to provide feedback on posts is helpful. I also love the ability to customize the reports for individual clients using the word search option.
CONSThe main feature I would like to see improved is the summary section that contains the line graph. It has been confusing and is not labeled well.
Reasons for switching to Ferretly
The previous vendor never apologized for mistakes made when a post or account was missed and could not provide any explanation. The turnaround time was always at least 2 days and usually longer.
Vendor Response
Thank you Joleen for your feedback and continued support. We value our partnership with you and your team! Thank you for choosing Ferretly!
Replied September 2023
Sean
Human Resources, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
We love Ferretly!
We are extremely happy with Ferretly. They have helped streamline our process and provided us a nice client friendly report.
PROSThe ease of use and the clean customizable report has been a breath of fresh air compared to our old vendor.
CONSWe have only been with Ferretly for a few months so nothing comes to mind right now.
Reason for choosing Ferretly
The ability to customize the reports, Their API with our current platform.
Vendor Response
Thanks, Sean! We are happy to have you onboard, and value our partnership together! Thanks for choosing Ferretly!
Replied September 2023
Jordan
Entertainment, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Top of Class in Social Screening industry
I wish all vendors were as enjoyable to work with. They are the best!
PROSThe service provided by [sensitive content hidden] and her team offers unprecedented customer service and the system is easy to use. This is a crucial tool I have used for many projects large and small and they always deliver as promised.
CONSI have no complaints, any minor issues are quickly resolved.
Reason for choosing Ferretly
They are better
Reasons for switching to Ferretly
Was unhappy with the turn around time, pricing, service and results. Ferretly delivered on all the above
Vendor Response
Jordan! Thank you so much for your continued support and for choosing Ferretly for your projects. It's always a pleasure working with you and your team!
Replied September 2023
Chad
Verified reviewer
Marketing and Advertising, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Industry Standard Social Media Background Check Tool
Excellent customer support - I had a couple questions and they were immediately answered.
CONSI don't have any items that come to mind
Reason for choosing Ferretly
Best price
Vendor Response
Thank you, Chad! We value your partnership and thank you for choosing Ferretly!
Replied September 2023