Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"The software is incredibly user - friendly! It's easy to navigate and highly effective in the services provided."
"Easy to use/user interface and so simple to put together a campaign "
"HarQen is easy to use for candidates and produces consistent results for us. The HarQen team is responsive and provides strong service when needed."
Cons
"Occasionally during implementation the discussions were overly technical for me as the project lead"
"Some applications do not work in Internet Explorer and this causes delays in the interviews getting completed."
"Recent updates in the software significantly improved the UI for candidates."
HarQen Reviews
Filter by:
January 2020
Karen from Sonora Quest Laboratories
Company Size: 1,001-5,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Excellent Partner
We just implemented this solution but we're excited to start sharing meaningful exit interview data with our leaders.
Pros
The ability to quickly implement an easy to use solution (with basic customizations as needed)
Cons
Occasionally during implementation the discussions were overly technical for me as the project lead
Reasons for Choosing HarQen
Partnership, cost and solution overall
Reasons for Switching to HarQen
Solution capabilities to embed within our offboarding process and provide meaningful reporting.
January 2020
Tricia from American Airlines
Company Size: 10,000+ employees
Industry: Airlines/Aviation
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Best candidate experience
I have actually used the software as an interviewer and a viewer of videos. Both are great experiences. It has truly been an amazing tool for us as we have thousands of candidates apply in one posting. If not for the On Demand Audio and Video, I am not sure what we would have done to help us narrow down our candidate pool. Occasionally a candidate may have technical difficulties with the audio portion, but the tech team is always there to support us and assist the candidate.
Pros
I started using this software when it was audio only. In time, the video portion became available and enhanced the experience greatly. I love that it allows us to view thousands of candidates and narrow down our choice for face to face interviews to a viable, qualified candidate. It's a great experience for the candidate and end user.
Cons
I would like to be able to pull reports differently and faster. However, HarQen's tech support team has made many software changes for us over the years and have always been willing to make the product better and more tailored for us.
Reasons for Choosing HarQen
The capabilities that the product allowed was just what we needed. We use it in our smaller job postings as well. Why wouldn't you? It allows you to view the candidate, hear the candidate and evaluate their answers all at the comfort of your desk. The software checked all of our boxes!
January 2020
Angie from Concentrix.
Company Size: 10,000+ employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
HarQen Voice Advantage Review
Love the ability to do interviews anywhere / anytime.
Pros
Easy to use/user interface and so simple to put together a campaign
Cons
no cons right now/ did not take the time yet to merge with Workday
January 2020
Stephanie from Tri City National Bank
Company Size: 201-500 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
The Real Voice Advantage
Pros
There are a lot of things to like about Harqen's Voice Advantage. First, the customer service has been outstanding. The two reps we have worked with have always responded promptly to any questions or needs. They record questions, explain clearly how to navigate the system and have offered updated products, but do not push. We have only used the audio interviews. The system itself is easy to use and customizable. It saves HR so much time. We are able to hear from applicants as they answer questions specific to each job. We easily post the links internally, so managers can also review the phone screen and select the best candidates to move forward in the hiring process. For our candidates, the process doesn't take much time and they can access the system anytime day or night, which makes it very convenient.
Cons
There can be a time delay when new phone screen questions need to be recorded. Although we could record them ourselves, we choose not to. So we have Harqen record them for us and sometimes it might be a day or two before the questions are ready to post.
January 2020
Adam from Cielo
Company Size: 1,001-5,000 employees
Industry: Human Resources
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Consistent digital interviewing
HarQen allows us to give candidates the option to record their interview rather than have a phone interview. This increases speed and convenience for candidates.
Pros
HarQen is easy to use for candidates and produces consistent results for us. The HarQen team is responsive and provides strong service when needed.
Cons
Recent updates in the software significantly improved the UI for candidates.
January 2020
Katie from Creative Channel
Company Size: 501-1,000 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Great Video Interviewing System
Pros
Harqen is a great system, that is very easy to use and user friendly. I have used several systems in the past and the ROI we receive with Harqen us worth every penny. Our company hires staff nationwide so the system allows us to have a much more personable interaction with our candidates.
Cons
The easy of the system, the ability to integrate with out ATS and the cost of the product.
Reasons for Choosing HarQen
Great Product
Reasons for Switching to HarQen
Cost
January 2020
Melissa from Cielo Talent
Company Size: 501-1,000 employees
Industry: Human Resources
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
HarQen Review - Cielo
Pros
I like the convenience that it provides for our candidates, the ability to offer on-demand interviewing helps with some of our entry-level positions and positions for candidates that work off hours. It has proved to be a great solution for 30+ clients.
Cons
Overall, I think this is a great tool. I think there are some areas for improvement in transcription technology. We piloted this but it was not successful mainly in our healthcare space. I think for some of our clients it would be nice if the technology had the ability for some conditional formatting when it comes to the questions that candidates are asked so we can ask questions based on how the candidate responded to a previous question.
January 2020
David from Children's Hospital of WI
Company Size: 5,001-10,000 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
HarQen review
We're able to screen and hire more candidates than we previously were able to do before using the tool.
Pros
Using the video/audio interviewing technology through HarQen has greatly improved the efficiency of my recruiter workload. I can now interact and screen more candidates than before and the amount of candidates I am able to higher has almost doubled per month. This tool has also increased hiring manager satisfaction with getting more insight on candidates before bringing them in for in-person interviews.
Cons
Some candidates run into technology issues with trying to use the software. The whole candidate population may not be as tech-savvy with using video/audio interviews. Hopefully, video/audio interviews will start to become the norm for candidates.
Reasons for Choosing HarQen
Price
January 2020
Blia from Cielo
Company Size: 1,001-5,000 employees
Industry: Human Resources
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
HarQen Usage for Candidate Experience
This has benefited with us being able to invite, review, and push candidates through the hiring process quicker and efficiently. We are able to offer and show data of successful time frames, so we are able to implement for clients that are currently not using for their candidates. The support rep we have [SENSITIVE CONTENT HIDDEN] is beneficial to our success.
Pros
I like the ease of utilizing this tool and being able to offer this product for our clients and candidates. The capability HarQen offers is beneficial for HV, entry-level roles, wherein this day and age, candidates engage higher with technology.
Cons
Has been productive to my usage and met the needs of what I am seeking.
January 2020
Deborah from American Airlines
Company Size: 10,000+ employees
Industry: Airlines/Aviation
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Great Product - Superior Support
This allows us to provide a first interview to an extremely large number of candidates with less time, travel and over-head. The support that we receive from Harqen is beyond superior! They are always there to answer questions and fix any issue that may arise.
Pros
Easy to use - very user friendly and intuitive Able to manage large numbers of candidates Ability to rate and sort candidates by mulitple reviewers
Cons
Would like to be able to conduct a "blind" second review Would like the ability to status duplicate candidates without having to accept/reject
January 2020
Myla from AMN Healthcare
Company Size: 1,001-5,000 employees
Industry: Staffing and Recruiting
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Superb service
I am very happy with this and enjoy the ease of using this system.
Pros
User friendly. If I have a question, I am able to speak with someone about this and get the support I need.
Cons
Some applications do not work in Internet Explorer and this causes delays in the interviews getting completed.
Reasons for Choosing HarQen
Recommendation from a co-worker
January 2020
Lizzy from Wisconsin Humane Society
Company Size: 201-500 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Wisconsin Humane Society Review
Pros
The software is incredibly user - friendly! It's easy to navigate and highly effective in the services provided.
Cons
As someone who uses the system on a daily basis, I can honestly say that I have zero complaints! Campaign setup is easy and quick, and the candidate tracking is amazing and well organized.