--- title: "HR WORKS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HR WORKS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HR WORKS is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/hr-works-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Human Resources Software](https://www.softwareadvice.com/hr/) / [HR WORKS](https://www.softwareadvice.com/hr/hr-works-profile/) / HR WORKS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/hr-works-profile/) Reviews # HR WORKS User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 19 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 9 reviews (47%) - 4 stars: 10 reviews (53%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## HR WORKS customer reviews Showing reviews 1-19 of 19 (page 1). ### Excellent Experience - Overall rating: 5/5 - Reviewer: Alia B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. it is a successful journey with all DLI team members who supported in developing this software. the customization requirements was accommodated to match our local and regional requirements and our internal policies and guidelines all across the region #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy accessibility ,smart solution, strong technical support team #### Cons the interface needs a little bit of modification #### Reasons for choosing HR WORKS flexibility, convenient prices and finally for the support team who was working with us for the past 10 years during the phase were we used PMS #### Reasons for switching to HR WORKS looking form more advanced solution More secured solution less manual intervention easy to integrate with other internal software's used by other vendors #### Vendor response Dear Alia, Thank you for your great feedback. It is a pleasure working with you and we are so happy that you are satisfied with our platform and services. Customer feedback is always on top and we will always be on the lookout to see how we can improve our product to better suit your needs. Replied July 2022 --- ### HR Works - Review - Overall rating: 5/5 - Reviewer: Nuryagdy R. - Verified reviewer: Yes - Industry: Maritime - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. They met our expectations and keep helping us to develop the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Quick assistance from software developer on any issues #### Cons Nothing serious to highlight. We received timely solution on any challenges we had. #### Vendor response Thank you for taking the time to share your experience with HR Works! We’re thrilled to hear that our team has been able to provide quick assistance and help resolve any challenges you faced. Your satisfaction is our top priority, and we’re glad to know that we continue to meet your expectations as you develop the system further. If you ever need additional support or have any suggestions, please don’t hesitate to reach out. We’re here to help! Replied September 2024 --- ### System and Data Processing Advisor - Overall rating: 4/5 - Reviewer: Edwin M. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fair, good enough to have other done doing manual. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The functionality was simple and easy to understand. It was friendly user nothing much so complicated. Can easily adjust as per the required request adjustment from the end user. #### Cons Monthly experiencing error and can't rely much on the accuracy of the output of transaction. --- ### User Friendly, Economical and convenient HRIS - Overall rating: 5/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its an excellent product..... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ease of understanding and use, excellent support service for any troubleshooting and very helpful staff of DLI-IT Company #### Cons There is nothing that I did not like about the Software... #### Reasons for choosing HR WORKS User Friendly and highly economical #### Vendor response Wow! Thanks a lot, Jennifer for your excellent review! You've made our day!! Replied July 2022 --- ### Satisfactory - Overall rating: 4/5 - Reviewer: Manal E. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was good, but could have been better, if long workshops had been arranged with support team, to fix our problems right away, instead of waiting till next day; this interupts work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy features, possibility of correction #### Cons I would like to be able to change data entry mistakes.I would want more availability from support team during the launch period, which is happening now. #### Reasons for switching to HR WORKS To be able to do synchronization with SAP internal system. #### Vendor response Thank you, Manal! for taking the time to provide your feedback on HR WORKS. We appreciate both your positive comments about its usability and your honest thoughts about areas that need improvement. Your insights are valuable in helping us refine our software and deliver a better experience for all users. We're committed to addressing the issues you've highlighted and working towards enhancing those aspects. Replied August 2023 --- ### An accurate and reliable HR system - Overall rating: 5/5 - Reviewer: Leeni W. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When we have taken up this product, it was already developed to be full-fledged product to cater to most of education sector needs. Over these years, its found that HR works is quite a reliable product for payroll and leave management. The data is provided through this product is almost always accurate. #### Cons 1. This product is available only on desktop version, however they are working on the web version. 2. While using this product, backend support is essential and their response is within the day. 3. Updates and developments in the product, is not in line with similar products in the market. #### Vendor response Dear Leeni, Thank you for the review. Just for your update, we do have a web version for HR WORKS available. We are happy to support you with the upgrade to the web version. Replied August 2022 --- ### Quality Service - Overall rating: 4/5 - Reviewer: Marlene J. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a common user of Attendance and Payroll and by having this software, it makes payroll calculation easy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Payroll and Attendance process has made the impact. It's integration to our existing business made the Payroll and Attendance processing easy. #### Cons Maybe the leave application way of uploading to excel can be improved to make it convenient to use. The Pay Register is difficult to understand, this can be improved also to make it easy for the user to read and understand the information. It was not difficult to integrate the software to our existing business. #### Reasons for choosing HR WORKS We chose HRWorks because of ease of use and it is less costly than other softwares. #### Vendor response Wow! Thank you so much for leaving a review! We strive for the best and we will keep improving the service. We will try to work on the feedback provided. Thank you, again! Replied July 2022 --- ### HR Works - Overall rating: 4/5 - Reviewer: Simi E. - Verified reviewer: Yes - Industry: Building Materials - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Satisfied #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendly. Reporting formats and details #### Cons while any amendments required comparing with the old data and inputting parallelly is missing #### Reasons for switching to HR WORKS Better control and ESS module #### Vendor response Dear Simi, Thank you for taking the time to share your feedback on our HR WORKS software. We greatly value input from our customers, as it helps us continuously improve and deliver a better user experience. Replied August 2023 --- ### Great Product & Support! - Overall rating: 5/5 - Reviewer: Sanal P. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very easy to customize to your organization's individual needs. Also, it's extremely user-friendly and easy to set up, as well as fast and simple to run reports. #### Cons So far, it's going well, our human resource team is pleased with the features of the software #### Vendor response Hi Sanal! Thank you for the feedback. Happy customers are important to us! We are glad to hear you are happy with our service and product. Replied August 2022 --- ### Good HR System - Overall rating: 4/5 - Reviewer: Abigail R. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like the system, it is great. Easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is simple and easy to use. I like that almost always there is a work around. #### Cons The way we download the files from system and upload from system is tedious. There are still room for improving as requested by Finance Team. #### Vendor response Hi Abigail, Thank you for the feedback! We will consider your feedback. Yes, there is always room for improvement :-) Replied July 2022 --- ### HR Works feedback - Overall rating: 4/5 - Reviewer: Anu V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The best thing about this software and company is the customer service support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, Customer support and the process for doing payroll. #### Cons Overall the software helps me in the daily reporting. #### Vendor response Dear Anu, Thank you for the awesome feedback! Our customer service team is a rocking team you can rely upon. Replied July 2022 --- ### Feed back - Overall rating: 4/5 - Reviewer: Ajay V. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good Software, Good Support Team #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User Friendly , All the report available. #### Cons Support Team, immediate action for support #### Reasons for choosing HR WORKS Good Product #### Vendor response Thank you, Ajay! It is always a pleasure to have happy customer feedback. Replied July 2022 --- ### HR Works - Overall rating: 4/5 - Reviewer: Subba Rao R. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered You can easily use and adopt it #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A minimal amount of customization is needed to use the software #### Cons Unless you customize, all features and reports are not available #### Vendor response Thank you so much for taking the time to leave a good review! We really appreciate your feedback. Replied February 2023 --- ### HRWorks Payroll - Overall rating: 4/5 - Reviewer: Riju M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We had used many applications , HRWORKS have good features and good support. #### Cons Expecting a better mobile app, May be they are planning same. #### Vendor response Thank you for your review. We appreciate your feedback. Replied February 2023 --- ### HRworks review - Overall rating: 4/5 - Reviewer: Nesrine B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. the HRworks has made some improvement however still needs more improvement #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Payroll is just easy to process so far. #### Cons Need to reduce complexity, make things easier for the user, and improve the features that meet our needs. #### Vendor response Hello, Thank you for all your comments and the time you have spent on this review. In DLI-IT Group we appreciate our users' valuable feedback and keep improving our solutions as per those. Replied February 2023 --- ### Efficient HR Software - Overall rating: 5/5 - Reviewer: Yasmine S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, saving time, and accurate, giving reports and statistics, multi-functional system. #### Cons add more features to cover all the employees information in just one report. #### Vendor response Wow! Thanks a lot for your excellent review! You've made our day!! Replied February 2023 --- ### HRWorks - Overall rating: 5/5 - Reviewer: Maya A. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very happy we moved from PMS software to HR Works and would recommend it to others. The team and the support is competent and friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy to use - User friendly - Reports - Multiple reports and fields selection according to my needs. #### Cons - I have to do manual calculation of joining and separation salary as the system does not calculate properly. Need enhancement in this area. #### Reasons for switching to HR WORKS No longer supported #### Vendor response Hello, Thank you for all your comments and the time you have spent on this review. In DLI-IT we appreciate our users' valuable feedback and keep improving our solution as per customer experience. Replied July 2022 --- ### HR Works Systems - Overall rating: 5/5 - Reviewer: Ahmad A. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very Good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Payroll Management Leave Management Data #### Cons Nothings all are fine good systems ever #### Vendor response Thank you for your review, Ahmad. We will keep working to bring a good customer experience with our HR WORKS that your team can rely on. Thanks again! Replied July 2022 --- ### Awesome Software - Overall rating: 5/5 - Reviewer: Tahir R. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple software with multi reports generation. #### Cons Software is very simple and user friendly. Less data entry and generate more reports. #### Vendor response Thank you for your wonderful review, Tahir! We're thrilled to hear that our software has helped streamline your HR processes. Your feedback motivates us to continue providing top-notch solutions for your HR needs. If you ever have more insights to share, feel free to reach out. Replied August 2023 --- HR WORKS Reviews, Pros and Cons - 2026 Software Advice