All SurveyMonkey Enterprise Reviews

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Kevin

11 - 50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2022

A way for Collection Information.

User Profile

David

Verified reviewer

E-Learning, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2022

SurveyMonkey

PROS

The excellent smooth process of these surveys

CONS

Nothing really that I can think of that i don't like

Kevin

Online Media, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2021

A way for Collection Information.

My overall experience is pretty good. I found that I use it more than I thought I would and it was nice as an analytics tool to track our surveys.

PROS

What I like the most about survey monkey is that I can check my corporations surveys and run the analysis. I can also compare it to other forms that we've submitted out to the public. I also found that I like the idea that we can have a centralized hub which this does very well.

CONS

For our organization prices becoming more and more of a factor. We find that the pricing can get out of budget and out of our grant. I also do not like the steep learning curve that we have to have.

Reasons for switching to SurveyMonkey Enterprise

Needed something more professional.

Ashley

Hospital & Health Care, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed January 2020

Quick and easy way to collect data!

Overall, very positive! Utilizing SurveyMoney for us has opened doors that we otherwise did not know existed & has streamlined the communication between our patients and decision-makers in the department for the future of our services.

PROS

Utilizing SurveyMonkey within our department has allowed us to gather information/data that we otherwise would not be aware of or take into consideration when making plans/decisions with the future of our department for our customers (patients). Given we are completely reliant on our customers still finding us beneficial - Implementing SurveyMonkey only made sense to collect this necessary data.

CONS

We received feedback from some users attempting to complete our survey that the view on certain devices (smartphones, tablets) & browsers (Internet Explorer) was difficult. This resulted in increased time to complete the survey/submit information & could potentially deter customers from completing the survey in the future.

Emily

Internet, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

My Favorite Survey Site

It’s so easy to earn money and give my data to companies that need it. I recommend using this website and its software.

PROS

Survey Monkey is SO easy to use, it’s fun to take surveys on this website. I used to use competitors , but survey monkey is by far the best one yet. I’ve used it for years and I highly recommend giving it a try!

CONS

I actually enjoy everything about this software. this isn’t a single thing I don’t like about it!

Renan

Verified reviewer

Electrical/Electronic Manufacturing, 10,000+ employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2020

Possibly the best tool available, but often too complex.

SurveyMonkey is still used by some parts of my organization but there are still some points to fine-tune. Overall, the tool was very complete and a great platform for our surveys. the main issue we had was the complexity of the tool and the lack of options to properly manage all different customer feedback programs via it.

PROS

This tool have all features you can imagine for electronic surveys.

CONS

During the time my company experienced this tool, there were many separate accounts used by different parts of my organization, with little to non orchestration among the accounts. This seems to be available now, but it was one of the main pain-points, causing my company to move to another preferred vendor.

Anonymous

11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

SurveyMonkey Review

SurveyMonkey is overall a great platform to use for businesses if you are looking for an easy quick way to collect data or feedback. The overall experience has been very positive, with just a few small flaws.

PROS

SurveyMonkey is great for when you need a quick and easy review or quick feedback that isn't super detailed. It is definitely user friendly with an easy to use interface. The options for survey questions are great and easy to understand/create. It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view!

CONS

It would be great if there were additional design functionalities, for companies to be able to customize surveys. It also would be great if there was an easier way to export results and data for analytics.

Sabrina

Consumer Goods, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed July 2022

Easy to learn survey structure

Surveymonkey's customer service is responsive and the tool is overall great for internal and external surveys.

PROS

Surveymonkey is very user friendly and is easy to learn. Novice survey creators can build a survey in minutes without trouble.

CONS

Although surveymonkey has many necessary survey features, exporting data is troublesome. The format of a basic excel export does not make the data easy to work with.

User Profile

Ian

Verified reviewer

Computer Software, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Easy to use, good value for the money

Love it, and would recommend it to anyone needing to communicate and get feedback from larger data groups.

PROS

We integrated SurveyMonkey with MailChimp and use it to manage all of our campaigns. Easy to use, efficient and takes the hassle out scheduling and maintaining big lists and data sets.

CONS

We probably don;t use the reporting to it's maximum capacity, but it seems pretty robust.

User Profile

Jon

Verified reviewer

Medical Practice, 501-1,000 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2018

the best of the best

This tool saves me a ton of time and makes it really easy for staff to answer questions for various pilot projects,satisfaction ratings, etc.

PROS

This software is SO EASY to use, both for survey creators and survey takers. And the amound of data and the actions you're able to take on that data are mind-boggling, especially at the paid levels. The free level is perfectly sufficient for basic Q/A, survey/response type things, but the paid level sunlocks things like text answer analysis based on keywords and other spiffy features like that. Super neat! This tool saves me a lot of time doing research on potential project impact, pain points for end users, user satisfaction, etc. I'm sure I could be using it for more, but I'm not all that creative :)

CONS

It cannot force users to take the surveys. I literally have none! I was able to very easily setup my survey, send the link out, and analyzew the responses efficiently.

Efezino

Verified reviewer

Transportation/Trucking/Railroad, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed December 2022

Insightful

PROS

Some potential pros of using SurveyMonkey Enterprise may include its advanced reporting and analytics features, its integrations with other business tools, and its dedicated customer support.

CONS

Some potential cons of using SurveyMonkey Enterprise may include its cost, as it is a subscription-based service, and its potential complexity for users who are new to survey software

Joshua

Writing and Editing, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed October 2020

SurveyMonkey is a great product which I frequently use!

I personally love SurveyMonkey Enterprise, and often send my friends surveys on what they want / don't want to do. I also use it academically, when I need to collect data for report writing and such like.

PROS

This software is a great way to get feedback from friends, and even from professionals. I use it for lots of class projects to get data from a range of people. One of my favorite features of this software is the ability to quickly write a review, and then easily send out a link to a whole variety of people. What is even better is when you purchase results. This is pretty much where a pay a small sum of money, and get your survey completed by hundreds of people across the global.

CONS

The only real problem with SurveyMonkey Enterprise is that it takes a while to get use to the interface. I have been using SurveyMonkey for a while, so for me I can quickly write effective surveys, but usually it is not that easy. It takes a while to get use to, but I personally believe that once you have used it a few times, it can be one of the best survey websites out there.

Yash

Education Management, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed May 2021

Survey Monkey Review

Amazing to do large-scale surveys. Once you close the survey and generate results, you will see how detailed everything is. There's everything present like Respondents per category, individual category score, etc., which makes it very easy to interpret the results.

PROS

Amazing software for doing surveys. I like the vast amount of features that Survey Monkey has. From the option of putting in short answer questions to using checkboxes and stuff, this software has got everything.

CONS

I feel that the User-Interface is little tricky and it was little difficult to navigate things. Survey Monkey can make their UI more simpler.

Aaron

Research, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed August 2021

Tried and True!

PROS

Survey Monkey has been around for a very long time, as far as survey software is concerned. They have kept their design simple and extremely user-friendly. Because of their longevity, Survey Monkey has learned various ways to export data that is conducive to analysis platforms. This saves the research quite a bit of time.

CONS

It has gone up in price over the years, and the "free" version has decreased in its overall allowances and functions. If you want the features I mentioned above, definitely spring for the paid versions. Unfortunately, the name can be off-putting for people who are not familiar with Survey Monkey. Clients may not take you seriously.

Chad

Construction, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed January 2020

Survey Monkey

PROS

I like that everything is simple, yet effective, not more or less then it's intended for.

CONS

There is nothing that I like the least, it does what I expect from it.

Jennifer

E-Learning, 51-200 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Easy to use

PROS

I especially like that it is very user friendly.

CONS

Are there collaborative features? Other than this there is nothing I do not like.

Beverly

Government Administration, 11-50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2020

Survey Monkey Review

Overall, it is a great tool for setting up and getting responses to a survey.

PROS

It is easy to login into a survey and input responses. I like that you can set it up to get updated results fairly quickly and easily.

CONS

I have no issues with this software. It is a good tool to use to send out survey as well as compile results.

Leona

E-Learning, 5,001-10,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed September 2022

Super useful survey maker

PROS

It’s super easy and accessible to use and can easily be personalised to the needs of the user, however simple or complex

CONS

A dark mode would be appreciated as someone with visual issues

Laura

Health, Wellness and Fitness, 1,001-5,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed February 2022

Easy confidential way to gage feedback

Overall, an easy and honest product. Helpful in engaging with others in a confidential way to get the feedback needed and to allow others to feel comfortable leaving theirs in private.

PROS

The ease of use as well as the confidentiality of others able to leave their honest feedback.

CONS

There are an abundance of emails you receive not relating to the survey results, but spam after using it.

Dan

Hospital & Health Care, 5,001-10,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING: