All SurveyMonkey Enterprise Reviews
1-25 of 91 Reviews
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Kevin
11 - 50 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed March 2022
A way for Collection Information.
David
Verified reviewer
E-Learning, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2022
SurveyMonkey
The excellent smooth process of these surveys
CONSNothing really that I can think of that i don't like
Kevin
Online Media, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
A way for Collection Information.
My overall experience is pretty good. I found that I use it more than I thought I would and it was nice as an analytics tool to track our surveys.
PROSWhat I like the most about survey monkey is that I can check my corporations surveys and run the analysis. I can also compare it to other forms that we've submitted out to the public. I also found that I like the idea that we can have a centralized hub which this does very well.
CONSFor our organization prices becoming more and more of a factor. We find that the pricing can get out of budget and out of our grant. I also do not like the steep learning curve that we have to have.
Reasons for switching to SurveyMonkey Enterprise
Needed something more professional.
Ashley
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed January 2020
Quick and easy way to collect data!
Overall, very positive! Utilizing SurveyMoney for us has opened doors that we otherwise did not know existed & has streamlined the communication between our patients and decision-makers in the department for the future of our services.
PROSUtilizing SurveyMonkey within our department has allowed us to gather information/data that we otherwise would not be aware of or take into consideration when making plans/decisions with the future of our department for our customers (patients). Given we are completely reliant on our customers still finding us beneficial - Implementing SurveyMonkey only made sense to collect this necessary data.
CONSWe received feedback from some users attempting to complete our survey that the view on certain devices (smartphones, tablets) & browsers (Internet Explorer) was difficult. This resulted in increased time to complete the survey/submit information & could potentially deter customers from completing the survey in the future.
Emily
Internet, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
My Favorite Survey Site
It’s so easy to earn money and give my data to companies that need it. I recommend using this website and its software.
PROSSurvey Monkey is SO easy to use, it’s fun to take surveys on this website. I used to use competitors , but survey monkey is by far the best one yet. I’ve used it for years and I highly recommend giving it a try!
CONSI actually enjoy everything about this software. this isn’t a single thing I don’t like about it!
Renan
Verified reviewer
Electrical/Electronic Manufacturing, 10,000+ employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2020
Possibly the best tool available, but often too complex.
SurveyMonkey is still used by some parts of my organization but there are still some points to fine-tune. Overall, the tool was very complete and a great platform for our surveys. the main issue we had was the complexity of the tool and the lack of options to properly manage all different customer feedback programs via it.
PROSThis tool have all features you can imagine for electronic surveys.
CONSDuring the time my company experienced this tool, there were many separate accounts used by different parts of my organization, with little to non orchestration among the accounts. This seems to be available now, but it was one of the main pain-points, causing my company to move to another preferred vendor.
Anonymous
11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
SurveyMonkey Review
SurveyMonkey is overall a great platform to use for businesses if you are looking for an easy quick way to collect data or feedback. The overall experience has been very positive, with just a few small flaws.
PROSSurveyMonkey is great for when you need a quick and easy review or quick feedback that isn't super detailed. It is definitely user friendly with an easy to use interface. The options for survey questions are great and easy to understand/create. It is perfect for post-event feedback in the shopper marketing events world. Pricing is great and the collection of responses is easy to understand/view!
CONSIt would be great if there were additional design functionalities, for companies to be able to customize surveys. It also would be great if there was an easier way to export results and data for analytics.
Sabrina
Consumer Goods, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2022
Easy to learn survey structure
Surveymonkey's customer service is responsive and the tool is overall great for internal and external surveys.
PROSSurveymonkey is very user friendly and is easy to learn. Novice survey creators can build a survey in minutes without trouble.
CONSAlthough surveymonkey has many necessary survey features, exporting data is troublesome. The format of a basic excel export does not make the data easy to work with.
Ian
Verified reviewer
Computer Software, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Easy to use, good value for the money
Love it, and would recommend it to anyone needing to communicate and get feedback from larger data groups.
PROSWe integrated SurveyMonkey with MailChimp and use it to manage all of our campaigns. Easy to use, efficient and takes the hassle out scheduling and maintaining big lists and data sets.
CONSWe probably don;t use the reporting to it's maximum capacity, but it seems pretty robust.
Jon
Verified reviewer
Medical Practice, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2018
the best of the best
This tool saves me a ton of time and makes it really easy for staff to answer questions for various pilot projects,satisfaction ratings, etc.
PROSThis software is SO EASY to use, both for survey creators and survey takers. And the amound of data and the actions you're able to take on that data are mind-boggling, especially at the paid levels. The free level is perfectly sufficient for basic Q/A, survey/response type things, but the paid level sunlocks things like text answer analysis based on keywords and other spiffy features like that. Super neat! This tool saves me a lot of time doing research on potential project impact, pain points for end users, user satisfaction, etc. I'm sure I could be using it for more, but I'm not all that creative :)
CONSIt cannot force users to take the surveys. I literally have none! I was able to very easily setup my survey, send the link out, and analyzew the responses efficiently.
Efezino
Verified reviewer
Transportation/Trucking/Railroad, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed December 2022
Insightful
Some potential pros of using SurveyMonkey Enterprise may include its advanced reporting and analytics features, its integrations with other business tools, and its dedicated customer support.
CONSSome potential cons of using SurveyMonkey Enterprise may include its cost, as it is a subscription-based service, and its potential complexity for users who are new to survey software
Joshua
Writing and Editing, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2020
SurveyMonkey is a great product which I frequently use!
I personally love SurveyMonkey Enterprise, and often send my friends surveys on what they want / don't want to do. I also use it academically, when I need to collect data for report writing and such like.
PROSThis software is a great way to get feedback from friends, and even from professionals. I use it for lots of class projects to get data from a range of people. One of my favorite features of this software is the ability to quickly write a review, and then easily send out a link to a whole variety of people. What is even better is when you purchase results. This is pretty much where a pay a small sum of money, and get your survey completed by hundreds of people across the global.
CONSThe only real problem with SurveyMonkey Enterprise is that it takes a while to get use to the interface. I have been using SurveyMonkey for a while, so for me I can quickly write effective surveys, but usually it is not that easy. It takes a while to get use to, but I personally believe that once you have used it a few times, it can be one of the best survey websites out there.
Yash
Education Management, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2021
Survey Monkey Review
Amazing to do large-scale surveys. Once you close the survey and generate results, you will see how detailed everything is. There's everything present like Respondents per category, individual category score, etc., which makes it very easy to interpret the results.
PROSAmazing software for doing surveys. I like the vast amount of features that Survey Monkey has. From the option of putting in short answer questions to using checkboxes and stuff, this software has got everything.
CONSI feel that the User-Interface is little tricky and it was little difficult to navigate things. Survey Monkey can make their UI more simpler.
Aaron
Research, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2021
Tried and True!
Survey Monkey has been around for a very long time, as far as survey software is concerned. They have kept their design simple and extremely user-friendly. Because of their longevity, Survey Monkey has learned various ways to export data that is conducive to analysis platforms. This saves the research quite a bit of time.
CONSIt has gone up in price over the years, and the "free" version has decreased in its overall allowances and functions. If you want the features I mentioned above, definitely spring for the paid versions. Unfortunately, the name can be off-putting for people who are not familiar with Survey Monkey. Clients may not take you seriously.
Chad
Construction, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2020
Survey Monkey
I like that everything is simple, yet effective, not more or less then it's intended for.
CONSThere is nothing that I like the least, it does what I expect from it.
Jennifer
E-Learning, 51-200 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Easy to use
I especially like that it is very user friendly.
CONSAre there collaborative features? Other than this there is nothing I do not like.
Beverly
Government Administration, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2020
Survey Monkey Review
Overall, it is a great tool for setting up and getting responses to a survey.
PROSIt is easy to login into a survey and input responses. I like that you can set it up to get updated results fairly quickly and easily.
CONSI have no issues with this software. It is a good tool to use to send out survey as well as compile results.
Leona
E-Learning, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2022
Super useful survey maker
It’s super easy and accessible to use and can easily be personalised to the needs of the user, however simple or complex
CONSA dark mode would be appreciated as someone with visual issues
Laura
Health, Wellness and Fitness, 1,001-5,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed February 2022
Easy confidential way to gage feedback
Overall, an easy and honest product. Helpful in engaging with others in a confidential way to get the feedback needed and to allow others to feel comfortable leaving theirs in private.
PROSThe ease of use as well as the confidentiality of others able to leave their honest feedback.
CONSThere are an abundance of emails you receive not relating to the survey results, but spam after using it.
Dan
Hospital & Health Care, 5,001-10,000 employees
Used monthly for less than 2 years
OVERALL RATING: