All Timesheets.com Reviews
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Andrew
11 - 50 employees
Used less than 6 months
OVERALL RATING:
3
Reviewed June 2021
Great Resource to Manage Your Timesheet
Cayla
Verified reviewer
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
As an hourly employee, this is so easy!
I like that every employee is held accountable to clock in and out of work. It is an extremely easy-to-use and functional software that helps the finance department to accurately pay the employees every two weeks. I also like that we can add mileage and review our statements, as well as adding in paid time off, holidays, and sick time.
CONSEveryone is held to a moral standard, so everyone is inputting their own hours. Unfortunately there is no other way of knowing whether or not a person inputted the correct hours.
Jackie
Financial Services, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great Product
Timesheets make it possible for us to get development hours for all our products since we couldn't get this information from Jira's out of the box time tracking feature. Finance is able to get these reports regularly and use them for Cap/Opex reporting.
PROSWe love how easy it is to setup resources and projects within the tool and how intuitive it was for the resources using it. We were able to run both the employee and project reports and they were pretty easy and straightforward. The tool is a standard alone tool that doesn't have to be integrated with anything and that makes it so much easier to use without worrying about integration cliches. The price point is very reasonable and available without extra additions that could possibly ballon the price.
CONSI wish that we could run the employee and project report at the same time so that we can see each employee by project instead of one or the other. This could be a new feature added to the product but in no way a deterrent from the product.
Reason for choosing Timesheets.com
We are choosing Timesheets because of the price point, ease of use and a stand-alone product that doesn't need to be integrated to our existing products. Great customer service that started as soon as we signed up. [SENSITIVE CONTENT HIDDEN] made sure that I understood the product by giving me a walkthrough, answering questions and recommending best practices for the tool.
Jean
Cosmetics, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2022
Old fashion and not friendly for users
Copy hours from one day to another. Easy to add hours.
CONSSlow and not friendly for users. There is a very limited options of reports. It's not possible to copy the hours from one employee to another.
Vendor Response
This reviewer was never our customer and probably confused with some other vendor. Capterra really needs to stop paying people money to write reviews. They get crap like this. No details, no actual insight into the product. They write a brief line or 2 and they get their $10 - at our expense! We don't have any clients with more than 1000 users, let alone 10,000! This is very unfair.
Replied June 2022
Amardeep
Utilities, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed December 2022
What makes Timesheets.com so useful
The features I that are impactful are the self service portal, to allow staff members to enter the attendance, overtime calculation, and scheduling. These features make this software so great, and with it does the hard work to store and report each and everything in detail so perfectly.
CONSI don't feel there is anything missing, as it has a number of tools and features to report, mark your attendance and calculate pay. It does the hard work for you, so there is nothing lacking.
Catherine L
Accounting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great produce and customer service
Great people to work with, and a very good, super-functional program with simple, clear-cut reports. I am pleased to have started with Timesheets.com.
PROSThis was fairly easy to set up, with their staff transferring my client info in a report produced from my old time program. There were some small glitches, as with any new program learning curve, but the staff is very helpful, patient, and knowledgeable. We were up and running very quickly.
CONSI dislike having to enter a reason for editing a time entry when I goofed, but understand that in a much larger firm this would be a great help administratively.
Reason for choosing Timesheets.com
Demo looked interesting and a good fit, sales people were helpful and knowledgeable, so I tried the free demo and liked it.
Reasons for switching to Timesheets.com
Very poor customer service, overpriced since the switch from the original owners of the program when Abacus bought it (price more than doubled-with an abrupt decrease in customer service, and a new 3 year contract).
Juanita
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2022
Affordable, Easy, and one less thing to stress about
I have already shared it with three of my colleagues. I found it to be stress free to get it all set up and to start using it.
PROSThis was extremely easy to get my staff enrolled. There wasn't a single question, delay, or need to call anyone for assistance with just getting things started. Timesheet sent an email to my staff, the staff enrolled and all I had to do was add the email address. It was super easy compared to ADP. I love that you can save the website to the desktop and clock in with you information without having to login first. It takes about 10-15 seconds to clock in. My favorite feature is the approval of mistakes to clocking in and out. The staff can make a request and you can select to approve it or deny it from the email the system sends you. There is no searching for requests.
CONSI wish the home page was easier to navigate. The design of the page makes it difficult to get to something the first few times you use it. It could be cleaned up to make it smoother.
Reasons for switching to Timesheets.com
Run was costly and there were constant issues with getting logged in, applying the time sheets for payroll and reviewing flagged stuff.
James
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
What a flexible tool for tracking employee time
Our prior time recording system was so difficult to use and had hard and fast restrictions about when time must be recorded that my employees were frequently not getting their time in. With Timesheets I have no more complaints from my employees about how bad the timesheet software is to use and no more excuses for not getting their time recorded. It went from being one of my biggest headaches to one of the easiest administrative tasks of the week. My CPA is happier with this software as well.
PROSThe software is very flexible. My employees can use the clock functionality to compute their time or they can manually enter their time after the fact. I am notified about manual time entries and I am able to review everything entered before approving. Employees are happy with the software Rollout was very easy and the support from Timesheets.com for the rollout was great
CONSWhen reviewing and approving time I feel like it is not as obvious to me of what the necessary steps are when something is unusual. It always works out, but it should be a bit clearer.
Reasons for switching to Timesheets.com
The software was terrible. Repeated issues with employee logins. The interface felt like it was created in 1992. It behaved inconsistently and the features were poor.
Erika
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great Software
I have really enjoyed using Timesheets. It is super easy for my staff to catch on with very minimal training. I love it's ability to track PTO and it's a really great value.
PROSIt is easy to use and requires very little effort from employees. It is also an inexpensive option that works better and has better customer service than more expensive competitors.
CONSIt isn't the prettiest to look at but it is so functional.
Reason for choosing Timesheets.com
The price at first but then after a terrible experience at another company with T-sheets, I knew I made the right choice.
Reasons for switching to Timesheets.com
Switched our accounting over to Quickbooks so it seemed logical to switch over time tracking too.
Jacob
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2018
A perfect software to have control of your employees.
This software has helped me to maintain control within my work team, that if it is true that it has its faults in terms of the modification of the times, but the truth is that when you have a work team that you trust and with the accounts, these aspects become irrelevant, as I said before has been quite useful to keep a real follow-up of each employee and according to the data there exposed to be able to take actions either favorable or negative.
PROSTimesheets is a fairly simple software and the things that I like about it is that it allows me to have a general control of my employees, since it has a name established by the administrator previously and thus to have control of when employees work, what days have missed, the hours of arrival and departure, review of the performances of all members. Another thing that I like a lot and is essential in this software is how simple it is, and what is online therefore all this data does not have to be stored in computers and can be consulted from anywhere.
CONSOne of the aspects that I do not like very much is that the site totally depends on the honesty of the users and this can sometimes be wrong since employees can modify their times, but for the rest I think the objective of the software is quite successful and that can be quite useful.
Roshini
Computer Software, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2023
Useful software
Time saving and beneficial
PROSEasy to update. Time saving. Easy to track.
CONSNavigation could have been easier. Entire rows and columns are not visible.
Nona
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
I am so grateful for this program finding me!
+The ease of control as the admin-I can see everyone's entries and edit where necessary. +The mobile feature-my foremen can enter their time whenever it is convenient for them and I see their updates immediately. +Producing reports are so easy-it has cut down the sorting through our many Excel sheets to add up our project times by 1000%. We are a small company and did not want to sign up for expensive construction PM programs. This does the job for us without the high expense. +I also use the reports feature to calculate payroll hours...instantly-this has also saved me many hours. +Chat support is instant and they are very helpful and knowledgeable.
CONS-There are very minor details that TS could work on, when I run into them, I contact their customer support via Chat and make my suggestions. An example of one feature I have requested is that they add a line item displaying the date range on their 'Payroll By Account Code' Excel Reports. I can enter this in manually with no issue, it would just be convenient if it were already on the report itself. I already contacted customer support regarding this and she said she would send my request to the engineers of the program. I hope to see this feature updated, if not, I will continue to use this program and manually enter the date range. It is not a show stopper. I would be extremely sad if this program every closed down, can't live without it now.
Robbin T
Warehousing, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
MORE SMOOTHLY RUN BUSINESS WITH THE BEST SUPPORT
We have been using Timesheets.com for at least seven years now. I spent a lot of time shopping around and then had a chance to spend some time talking to Joel on the phone who is the owner. He was so helpful and patient with me so I decided to give them a try. I especially wanted an internet based timesheet program where my staff could post hours, and then our accountants could log in and get the hours twice a month to process payroll, without my involvement as the owner. It runs by itself, and the people who need to use it can do their thing without bothering me. What I like most about this service is that: 1. The customer service is some of the best I have ever seen. If I ever have any problems they are always there to help me and I normally don't have to wait at all. You can tell this is a service oriented business and they care about always making sure their customers have any kind of support that they need. 2. Another feature I really appreciate is that you can set the program so that your staff can't sign in earlier than they are supposed to, and that has been an issue at our place from time to time. To summarize I would say that this program is an example of how technology can make your life and business run more smoothly, while having the best service and support at the same time from real, intelligent and helpful people who care. I highly recommend Timesheets.com to anyone who is looking for a good, solid timesheet program to use for their business.
CONSI can't really think if anything offhand, but I also don't use the program myself.
Tammy
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
TimeSheets - Best Customer Service Ever
Love it
PROS1. Great customer service. 2. Able to use on various job sites and see where they clock -in/out 3. Easy to use 4. Great price point user based. 5. You can pick and choose what features you want to use.
CONS1. Memo feature: Memos do not show up on Mobile version only desktop :-( 2. PTO: not easy for workers out in the field or at home to use or find PTO if used to using the mobile view. when they switch to the desktop view
Reasons for switching to Timesheets.com
Needed to see where workers are clocking in. Need a system that can be used by multiple people in multiple locations and not be an app that uses workers' data on their phone.
Laurie
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
New user impressed with customer service
I struggled a little with understanding what the reports were and which I needed. But customer service answered my questions, walking me through how to get the information I needed, quickly and efficiently.
PROSIt's fairly intuitive for employees to put their time in and figure out how to code it.
CONSThe leave function is clunky. Once employee puts their leave request in, they cannot change it. It must be deleted (by the supervisor, if I'm remembering correctly) and re-entered. Also, supervisor must go into leave and approve the requests, and cannot do it while approving the time worked entries. I struggle with getting the supervisors to do this task because it's not intuitive. Also, you can only have one pay period, so if you have both salaried and hourly employees and they need different pay periods, you must do one manually. It's not awful, but another thing to remember to do.
Reason for choosing Timesheets.com
I was not here when the decision was made and am a fairly new employee.
Amy
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Overall, Timesheets.com has been a great solution for our company.
I like the fact that I can run any reports I need, based on whichever variables I choose. I also like that I can set cost and bill rates for each person, and for each project. That flexibility is important in a consulting environment.
CONSI would really like the ability to copy profiles or create profile templates for setting up new users. It's tedious going through each new user profile to set all the parameters and permissions, when they are the same as many existing users. I would also like to be able to give supervisors access to view specific employees, even if they are not under their direct chain of command. Or for them to be able to view all hours entered for a specific project. (Often, the person managing a project is not necessarily the supervisor for all employees on the project. But they still need to see all hours entered for that project.)
Stacey
Insurance, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE