The company that hires me asks me to pass checks with Zink.

The company that hires me asks me to pass checks with Zink. It was an easy and good experience

The criminal check description is not clear. For example, I am Ukrainian and live now in the UK. What check should I pass - Ukraine or UK? What documents should I load, etc?Also, this check takes a long time and you can not see any progress on it.

Overall, Zinc has helped our compliance and also saved us a lot of time in chasing for references for candidates. [sensitive content hidden] our account manager is very hands on and helpful.

Zinc's customer support is always helpful and efficient and have access to the knowledge and skills to resolve my question from their chat feature. The results provided from the checks are clear and easy to understand

Sometimes there are checks pending and it's not always clear if an action is needed on my side as admin or on the side of the candidate. To resolve this, a quick chat with the support team clarifies this and sends a nudge to whoever it is pending for.It would be good for this to be clear on the check page.The tool used to be very notification heavy, but I know this has now been fixed

Very good

Ease of use. Can pick up and use when ever required. Can edit and redo if necessary.

When I cancelled something it stopped the who system

It is great to see that Zinc keeps transparency between employees and references

Its time consuming. The background verification process can be much faster. However, it is doing great though.

Overall brilliant. Easy to do, even if you have checks that you don't usually require, such as regulatory roles, you can just create a package online and they invoice you for what you need. Their customer support is quick, easy and sort out any issues you have straight away. Strongly recommend.

We previously did our references and DBS checks in house. Adding Zinc into to our ATS for automation has been a game changer. As a small team, it has saved us so much time!

The only one tiny thing is to put in a template email for referencing for regulatory roles, and explain why you need to ask the extra questions. Might also be good to have template questions from FCA forms

Fabolous experience with Zinc, i never thought background checks will take minutes for verifying the contacts, and another important aspect is its connecting with the reference directly within minutes and taking their valuable inputs, and providing the acknowledgement for the same to the user, which makes this Zinc as global leader!

Is its self explanatory feature which makes the whole process much easy, steps taken in building its GUI and API are useful.

Improve the resolution of CS timing, as it takes a little time to get in touch with CS team.

Extremely easy and intuitive to set up and use, great customer support. Improves administration of onboarding and new joiner experience.

Customisation of reference requests to give different questions dependent on the type of referee (and remove the four mandatory questions for some).

Good Besides having to Gather The information requested On Demand rather than Knowing upfront

It's Convenient and easy to Use as simplicity is key

I did not know what To have At Hand Before the Time

Extremely easy to use. Zinc offers a simple and effective way to manage references.

No feature to edit references once sent. Had to delete and resubmit.

Customer service . Quick response from support specialist

User friendly . There need to be some video demonstration to explain every steps

Easy to use, very responsive and helpful customer service that are always ready to help. Easy to keep track of the who, what and when of the different checks that we request.

Sometimes the criminal checks can take too long, occasionally it is quicker/needed to go directly to GOV for the criminal check if the criminal check is urgent, however that is more expensive. The disclosure Scotland Application Form process is a bit inconvenient as it seems to have changed to a more long winded way of doing it. Invoices can sometimes be a bit difficult to understand where the purchases came from but customer service can find out for us quickly.

I really liked how quick the whole process is completed.it helps us in moving to the next stage of getting recruited and landing on a job as soon as possible

Zinc could provide more information about what document would they need exactly i.e driving license, id card, etc and which one would be the most preferred and easy to process

Brilliant

I generally love Zinc, its fast, incredibly easy to use. What is there not to like!

I would like to see telephone numbers for the companies that have been referenced as we sometimes have questions we need to ask them. This is a very small con though.

It's time saving. All the checks were completed in a short span of time as compared to other competitors

Nothing. I loved everything except the time taken for educational qualification check

Great.

Timely updation of the documents and other stuff. Smooth process. Everything looks classy.

I didn't find anything missing, everything was upto date and to the point.

The prompt response and notification of every details sent out

Nothing at all......it's well detailed and the user face experience is nice

Very intuitive application that facilitates the documentation submission process for the user

In terms of cons i didn’t find anythung that i don’t like it.

It was an good experience to use Zinc , Easy to Navigate

Nothing as of now , educational verification is taking more time I guess

Great overall responses and quick processing

Staff were friendly when questions were needed to be answered quickly

The opening times being till 5pm means some replies didn’t get a response till next day

Fast and paced processing , user friendly

Easy to use and understandable, can be scaled easily

Allowing us to meet our compliance obligations for SOC2 as well as our regulatory requirements, Zinc has been excellent in allowing us to reach out goals.

Easy to use. The platform is very user friendly, with no set up fees to use which is great! The checks themselves seem very comprehensive and quite fast, and the reports are easy to read and understand.

Missing integration with BambooHR. Would appreciate this to be a feature in future. Using Zapier is not the most ideal solution as there is additional cost and complexity involved.

Zincwork has truly been a game-changer for me. The platform's standout features are its user-friendly interface and exceptional customer support. The ease of use, combined with its powerful functionality, sets Zincwork apart from the competition. Whether you're a novice or an expert, you'll find it incredibly intuitive and efficient.

While Zincwork excels in many aspects, there's still room for improvement in terms of pricing. It could be more budget-friendly for small businesses or startups. However, the value it provides ultimately outweighs this minor drawback.

Keep in mind I've only used this to write a requested references for friends. A lot of the time when asked to provide a reference, it can be hard to construct from scratch. Zinc made this really simply by providing direct questions and easy to access keywords to describe an individual. Furthermore, it creates questions ahead of time to help you really focus on communicating what is necessary.

Typing experience is a bit strange (buggy?) - I found when pressing backspace to remove a letter after a new word and a space that it would also remove the space as well leading to a bit of a confusing typing experience at times.

great

as a supply teacher, who is a technophobe, I have fond Zinc very user friendly

none,I haven't had any problems - altho perhaps an edit button would make things smoother and a feature to add other vital documents for situations such as legal name changes

Easy us - support team in chat is amazing and help right away

Not very transparent on what has been done in the checks - missing documentation and documents