About Foothold Technology

Foothold offers a federally-certified mental health EHR that is fully interoperable with other systems and HIEs. AWARDS is HIPAA-compliant software that offers robust case management, client tracking, billing and reporting functionality to help streamline your agency operations, giving you more time to focus on the community you serve.

Advanced functionality includes IMO, e-Prescribing, e-Labs, InSights business intelligence and much more.

Foothold works with agencies across the spectrum of human services including mental health, substance use disorder, homeless, supportive housing, developmental disabilities and HCBS (Home and Community Based Services).


Supported Operating System(s):

Web browser (OS agnostic)

24 Reviews of Foothold Technology

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(15)

15

4 stars

(8)

8

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 24 results

June 2018

Michael from Mental Health Association of Columbia-Greene Counties

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Working with Foothold has been great. Using AWARDS has made helped us streamline documentation.

Pros

The documentation, auditing and compliance features features have been a great asset. We are still learning how to use Billing Builder, but Foothold regularly updates their functionality. Their report builder tools and form builder tools have also been a great asset for our organization. Their training department is very good, with many free training sessions on their various modules, new features, etc.

Cons

Some functions require much data entry, and this can be cumbersome. The billing builder functionality has a very large learning curve, and Foothold limits some functions to very few users such as Form Builder. Configuring Billing Builder, and completing scheduling can also be very cumbersome.

April 2019

Darlene from Unity House of Cayuga County Inc

Company Size: 201-500 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Unity House of Cayuga County, Inc

We have realized greater efficiencies with data collection for the use of analysis and reporting for current needs internal and external to the agency but also in preparation for changes in the service system and greater need for quantitative demonstrations of successful program and service delivery. We have greater flexibility for documentation of service provision as it can be completed from multiple locations on an agency computer. We have utilized AWARDS fora portion of our billing.

Pros

I appreciate the ease of use with AWARDS, it has kept up with the changes in regulatory systems over our years of using the software. We have been able to create forms that meet our specific needs or preferences. The system has online support, is linked to reference materials for medications and is evolving to add new services. All of our employees use the system, support departments, facilities and IT, OPWDD, OMH, PROS and OASAS programs. The report module has assisted our Directors to collect data for data-driven programmatic decisions and is especially helpful.

Cons

There have been a few times when we had hoped to create a form that mirrored on in AWARDS, but found that it would lack the same functionality. We were able to develop an acceptable work-around, but it delayed the roll-out by a month or two. Years ago, I would have had more "least-liked" parts, but the improvements in the last couple years have made a big difference.

February 2020

Marissa from Community Hope, Inc.

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2020

Longtime User

We've been using AWARDS since 2004. We've been able to experience and benefit from many software updates and new functionality over the past 15 years. The software has solved many of our operational needs, regulatory compliance, and documentation of service provision.

Pros

Although this software is affordable, it is robust. Our Project Manager is smart, creative and responsive. She is direct and honest about what options and customization are available. The billing team at Foothold Technology is always willing to assist with technical details. The onsite training staff during our roll out truly built confidence in our team.

Cons

I always want more options and more features! We are fully committed to using technology to problem solve internal and community challenges. I am always asking for more.

February 2020

Jessica from Alliance for Positive Health

Company Size: 51-200 employees

Industry: Individual & Family Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

February 2020

Highly Recommend AWARDS

AWARDS has enabled our agency to make steps towards going paperless. After using the same charts and processes for many years the transition has been relatively painless. Our team has been able to demonstrate how AWARDS benefits our agency and individual programs and this has gotten people initially resistant on board with the change. Again, the support we have received from our configuration consultant and the Foothold help team has been instrumental in our success.

Pros

It's easily customized to our agency needs. The support team at Foothold is very responsive and helpful. The system is pretty user friendly as well and the reporting feature is fantastic.

Cons

There are random areas of AWARDS that can't be changed and some workflows that seem to add extra steps unnecessarily. The reporting feature is one of the best but also most confusing parts- the report builder looks intimidating to people who haven't used it before and we've had to retrain staff on report builder specifically several times.

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

August 2018

It's okay

Pros

It's customizable, and easy enough to use the parts of that you use all the time.

Cons

It's not intuitive. There could be more helpers to know what's in there and to be found.