Contact Center as a Service (CCaaS) vs Logz.io
Contact Center as a Service (CCaaS) has 22 reviews and a rating of 4.05 / 5 stars vs Logz.io which has 30 reviews and a rating of 4.6 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- This company is very easy to work with. Response times are almost immediate and they are great at follow up.
- It's easy to use and very intuitive. The call reception and software is a wonderful tool that helps our team complete daily tasks.
Cons
- At first I was a little skeptical as I had not worked with many other hosted companies, however in a very short time my uneasiness went away.
- It cost us a lot of time to implement this software. There are still things that aren't working well right now.
Pros
- Several times we have used logz.io to track down issues in real time with ease. In addition, if you have a suggestion or question, the response time is outstanding.
- Easy to use, intuitive tool helps us and is very useful in what we propose to do. We're reasonably satisfied.
Cons
- Subscription plans should be more progressive, sometimes if the maximum event ingestion is met, the events are lost.
- Logz.io SIEM offers a wide range of customization possibilities, however setting and fine-tuning some functions can be difficult and time-consuming.
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