About IdeaScale

IdeaScale is a cloud-based idea management platform that manages all processes of idea innovation via crowdsourcing, from launching ideas among community members to collating feedback, review and final implementation.

Key features of IdeaScale include strategic planning, email and notification tools, idea submission, campaign management, gamification, voting and commenting, idea refinement and assessment, group moderation, advanced reporting and analytics, proposal funding and more. It also helps manage ideas in compliance with Section 508 concerning privacy, security and accessibility of information.

IdeaScale integrates with project management, social media and collaboration modules. Further, it comes with APIs that facilitate integration with other...


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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of IdeaScale

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(6)

6

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

October 2019

Taryn from Capella

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2019

Exceptional Service

Pros

Very responsive staff. Highly rated for SAS.

Cons

Lack of ability to have multiple reviewer groups in one phase

December 2015

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

December 2015

Effective, Easy, Reliable

IdeaScale worked for us "out of the box'. We launched it and were up and running almost immediately. With zero prior experience, I was able to customize the interface to meet some very specific needs. When I had a question, one-on-one technical support was available on a moment's notice. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors.

Pros

Easy to set up and launch. Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas. Technical support is knowledgeable and always available. The system is reliable, too - zero down time the entire time we've used it (2 years+). Good value for the money. We have the least expensive option and it does everything we need.

Cons

Nothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well.

December 2015

James from Social Security Administration

Verified Reviewer

Company Size: 10,000+ employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: GetApp


December 2015

Cool Product for Ideation

Working for the Social Security Administration we use IdeaScale to engage discussion with advocacy groups in the vast Disability area. Understanding that some are hesitant to try “new things,” my team had to be diligent in our quest to use this platform for ideation. Now, after the initial angst and the anonymity feature, we run 3 to 4 concurrent campaigns a month. This product is awesome

Pros

Export to Microsoft Excel Feature Privacy settings Assign Moderator Settings Easy to code

April 2017

jazmine from Amway

Company Size: 10,000+ employees

Industry: Cosmetics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

April 2017

Awesome Partnership!

Ideascale has one of the most solid platforms on in the marketplace AND they are well advanced from anyone out there in system integrations. They are constantly improving their site with input from real customers that are using it. They actually- eat their own dog food -by asking clients to use their community site to post feature requests AND take action on ideas regularly. I have used other software and done a thorough review of competitors, there are none that compete at this level.

Pros

solid, secure and flexible (enough).

Cons

we don't have the power to do everything ourselves for some things.

July 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Talent and tech

Great

Pros

The staff including sales, support and others we responsive, talented and passionate about the product, their individual craft and providing great customer service. The technology is feature rich, easy to use and reliable.

Cons

Although it is easy to configure, I 'd say more use of preconfigured templates could make it even easier.

Reasons for Choosing IdeaScale

People & tech & Price