About DigitalPersona

DigitalPersona is an identity management software, which helps businesses in finance, healthcare, government and other sectors with multi-factor authentication to protect data. The solution provides a single sign-on (SSO) portal, which enables managers to access the security assertion markup language (SAML)-enabled applications.

The system offers various authentication methods including one-time passwords, smartcards, biometrics, mobile-based push and more to secure multiple applications. Businesses can utilize DigitalPersona to answer specific predefined questions to recover passwords and automatically fill passwords in the required fields to access desired apps. Additionally, the platform lets teams generate reports and gain insights into use...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

15 Reviews of DigitalPersona

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(6)

6

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

June 2018

Robert from Ashut Engineers LtD

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

June 2018

Great software for employee authentication

The problem concerning the verification of employee identity is faster and efficient

Pros

There is a free trial version of the software before the buyer makes the final decision It is does the fingerprint and bio-metric authentication flawless

Cons

The one-off price is a bit high and it may form a turn-off to the aspiring customers who would to install the software

December 2016

Tim from Capital Credit Union

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

December 2016

Relieve end users and increase security with DigitalPersona Altus

I think DigitalPersona Altus is well suited for every organization and every scenario that involves login credentials. If users have complex passwords or many of them it will be especially useful. If you would like to incorporate a strict login policy that consists of a fingerprint plus pin or password plus pin it is a great solution.

Pros

Biometric Authentication. This is a strength because it takes the guess work out of passwords. Login Authentication Policy. Add an extra layer of security by enforcing a Fingerprint+Pin number combination. Easy to use interface. Users can easily update and manage their logins from any PC. Adding new managed login templates for new software or websites is a snap. Users can create their own managed logins.

Cons

Lack of useful documentation provided to admins. Technical support isn't very knowledgeable. There have been instances where I knew more about the product than the person I was dealing with.

Response from Crossmatch

Replied December 2016

Tim, Thanks for taking the time to review our product. I'm sorry to hear your experience with our technical support team. We always appreciate feedback and look for ways to improve. If ever you need to escalate an issue to the next level, please let us reach out to our Customer Care Manager. We want you to be both successful and happy with DigitalPersona Altus.

December 2016

Mark from SE-IR Corporation

Company Size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2016

Need to work on frequency or product updates and bug fixes.

Product upgrades (new version even if minor revision number change) require new fulfillment each time. We have used this product for many years. In that entire time, we have not received notices of new updates or upgrades to the software even though we are on a support contract. We must constantly check for bug fixes or product updates which have not been very regular. We have waited at times a more than a year for corrections to allow operation with current browser versions. When it does work we have been pleased with its operation.

Pros

When it does work it works well.

Cons

We have had issues with comparability with current versions browsers such as Mozilla in the past. The time it has taken to correct these problems has been long. It doesn't always detect login screens and dialogs. No automatic notices of updates r bug fixes.

December 2016

larry from 360 Federal Credit Union

Company Size: 51-200 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2016

Altus PW Solution Review

This product has been the answer to the question of "how do we securely manage passwords with all our users". Easy setup for our users. We no longer get calls from our employees on resetting their passwords or the old "I forgot my password". IT builds the templates for the various applications and URLs and the rest is history. It's actually better than SSO because it is more secure! With SSO, if you step away without locking your PC, your Apps are open for anyone to tamper with but with Altus, this is not so because your finger is needed to authenticate to each App\url that requires a password. A Secure Single Sign-On Solution (SSSO).

Pros

Secure

Cons

Some websites are tricky to set up a template but very few.

Response from Crossmatch

Replied December 2016

Larry, Wow...great review and insight! We've had a lot of customers say the same thing about auditors liking the solution. Let us know if we can be of assistance.

June 2019

Joel from CloudFactory

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2019

DigitalPersona

It's user-friendly and makes authentication way simpler and faster. With accurate and reliable bio-metrics, access is smooth and slick using unique fingerprints.

Pros

First, there's reliable password management system that is actually self-serviced. This works in such a way that only a set of questions are asked to identify a particular user so he/she can be logged in. So password reset is simple and users are not limited to web access only. Integration is at its best with the tool. There's no need for several user databases as you can have everything working in one place. There's more than one authentication system: multi-factor authentication and Windows authentication. Windows authentication makes thing better for you because you're not only limited to web access. Users no longer require passwords for system access as they can quickly log in using their unique fingerprints and get about their tasks without any hitches. The same users can be switched easily when need arises. Also, it works with a good number of programs so implementation and application is simpler. Good customer service if you need assistance.

Cons

Once in a while the templates may have a bit of a problem.