About Password Reset PRO

Password Reset PRO is a PCI compliant password reset software that uses a self-service portal to reset company passwords to eliminate the need for I.T requests. The system provides remote access to allow administrators to send password reset notifications and tools for quick changes.


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7 Reviews of Password Reset PRO

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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April 2017

Chris from NeonFlux

Company Size: 501-1,000 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Excellent Product we set it up in less than 1 hour, works like a charm, easy to use.

This product has nearly cut out our calls to support to reset passwords by 100%!

Pros

This product is simple and easy to implement. I had the opportunity to contract there support and the engineer was saw a real expert going over best practices and implementation methods. He even went over the free tools included and took the time to show how to use to clean up our AD of stale unused accounts. He was pleasant, expertly knowledgeable, well spoken and easily understood. Application support teams should take note this is how all tech supports should opperate.

Cons

Cannot say I have any you get what you need easy to use and not a lot of extra fluff you don't need.

May 2017

Ryan from HubSpot

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

Consistently Accurate, never fails or errors, easy to edit templates and settings.

Pros

It's reliability. As a Systems Administrator for an industry leading tech company, we leverage over 1200 pieces of software - many of which error, break, and cause manual intervention when nothing in said systems have been edited. Password Reset Pro does exactly what it says it will do for you, never has an issue, and the only times we've ever had to log in is to edit our notification templates.

Cons

The only thing we've ever tried to do that we couldn't, is increase the frequency of notifications past a certain threshold. For example, you can only choose to send a notification a 15, 7, 3 days or you can send one every day for 15 days. It would be nice to send one at 15, one at 7, and then one for each of the last 3 days in a row.

November 2019

Vicki from Sun Life

Company Size: 5,001-10,000 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2019

Great tool

Overall my experience has been positive and I've had only great experiences.

Pros

Simple to use and easy to navigate password reset tool. Always simple sending of new emails to clients with little to no issues. I have to reset password about 10 times a week. This also ensures I don't use the same password twice.

Cons

Takes a long time for emails to send out. Other then that I have no other cons about this software.

August 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2021

Short time to install, no lagging and easy to use.

Pros

The time used to install it is less than an hour. The templates I use it is easy to edit.

Cons

I think it's good overall, but the price is a little high for less than 20 users.

July 2021

David from Systems & Software USA

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Makes dealing with end user password issues easier

I had never heard of it until a IT person at one of our clients recommended it. Since then I have been using it for a few larger customers and it's great.

Pros

In today's word with everyone being remote and forced password changes causing people to make more and more password errors, not having to reset them makes for a huge time saver.

Cons

Although the price is low enough not to hurt $600 for 100 users is a tough sell for smaller businesses. There are a lot of 10 to 25 users companies who can't justify that cost vs just opening up a ticket and having a remote admin do it.

May 2017

Raier from Administration of Children & families (ACF)

Company Size: 5,001-10,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

Great Tool, Web Features lacking

insight into user accounts not being used, Freedom of tedious management of user accounts

Pros

the portal is easy to use, the notification pages are easy to customize, The reporting tools are useful and reports provide insight into usage.

Cons

its not fully web enabled. I wish this has a web enabled admin site where i can deploy password reset pro and portal from a server core and access all admin features from a web page.

May 2017

Daryl from Socius1

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2017

This tool has greatly reduced the number of help desk requests

Greatly reduced help desk tickets

Pros

This software is straight forward and easy to use. It does what it says and greatly reduces the number of help desk tickets we get related to users being locked out.

Cons

It would be nice to have a central console that can monitor multiple domains from a single place to allow for our environment.