About Spendgo

Spendgo is a loyalty and marketing platform that helps small to large businesses automate and manage campaigns, creating a unified customer experience for the members. Users can integrate various point of sale (POS) and e-commerce platforms to extend functionality and streamline synchronization of data. The platform provides sales and marketing data, which empowers businesses to effectively engage with their customers.


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11 Reviews of Spendgo

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

February 2020

User Profile Picture

Bradley from Kahala Brands

Verified Reviewer

Company Size: 201-500 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Spendo Is The Way To Go!

A++ Experience. The team is very hands on. Compared to other vendors I deal with Spendgo's willingness to go above and beyond the call of duty is second to none. Their technical expertise and customer support is top notch. We love them. They also have multiple options for loyalty integration and if they don't have a solution they are always willing to at the very least exploring building one. We appreciate all that they do for us.

Pros

API Capabilities, Intuitive Admin Dashboard, In Store Ease of Use, Great Support

Cons

No complaints at this time. The software works as we expect.

Reasons for Choosing Spendgo

See above responses

Reasons for Switching to Spendgo

In some cases we were using other loyalty vendors. We found that they couldn't match the service level that Spendgo has to offer.

October 2019

Brandon from Kahala Brands

Company Size: 51-200 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2019

spendgo review

Spendgo is able to be installed on a variety of different POS vendors and will actively work with a variety of our vendors ensure integrate their API across platforms. Spendgo actively provides business suggestions to help us take full advantage of the loyalty program. They are responsive to issues and are a true partner, not just another vendor.

Pros

Spendgo is extremely flexible and can be built to meet a number of different loyalty situations. I like that there can be a user facing display, which helps drive guest participation even if store employees are not pushing the program.

Cons

When we first started with Spendgo there were some missing features in their backend. However, they worked hard to build this portion of their product out and have most of the missing parts on their roadmap, if not already implemented.

Reasons for Choosing Spendgo

Originally we chose Spendgo because of their ability to work with multiple POS systems at one brand. Since then we choose them because of strategic and technical advice that they provide and their ability to customize each brand's program around our specific needs.

March 2021

Richard from Fonte Coffee Roaster

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Spendgo is Great!

As with all new implementations, there is a learning curve; albeit small, and customer support provides support all along the way. The staff were always available, willing, and helpful to provide support and training . We appreciate each of you.

Pros

This software was able to connect to Revel POS. We were able to use white lists for rewards, many other vendors did not have this flexibility. We were able to add a background video for customer presentation at the register. We were able to add multiple stores for rewards across stores. SMS campaigns were nice for sending out promotions and customer updates. The dashboard included adoption and customer history; although, mostly we just set it and forget it. The intention was that customers would get rewards without much management or maintenance.

Cons

We had to reach out to support for white list updates. Printer redirects can cause customers to not receive rewards.

Reasons for Choosing Spendgo

We chose Spendgo of the ability to reward from white lists, which competitors just didn't offer.

Reasons for Switching to Spendgo

We had paper punch cards that were tedious to manage and baristas to sort and store in a file card index box. Electronic rewards are more efficient, effective, transparent, and fair process, and we wanted to move away from paper tracking.

June 2018

Joshua from Information Technology and Services

Company Size: 10,000+ employees

Industry: Restaurants

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

June 2018

We have had Spendgo for 3 months and cannot get reporting on how it is working

So far I have received no benefit.

Pros

Easy for the customer to use and input their information. Attractive platform that the equipment sits on.

Cons

No visibility to if it is driving customer loyalty. The reporting features are not available for franchisees.

March 2021

Michael from Branded Restaurants USA

Company Size: 501-1,000 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Great Loyalty Platform

Pros

very easy to onboard, easy integration with POS,

Cons

don't have any - the team is very goos and very easy to work with