All ID.me Reviews
1-25 of 25 Reviews
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Dr David M
Verified reviewer
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
ID.me Verification for Customer Discount
From initial contact and negotiations through implementation and post launch maintenance, the staff has been very kind and on demand ready to answer any questions we have and work with our internal teams quickly to address any needs that we have.
PROSEase of implementation into our existing processes and flows for customers was a huge factor in selecting ID.me, as well as ease of use for the end-user, our customers.
CONSNo cons whatsoever to date and we've been using ID.me for 2+ years
Reasons for switching to ID.me
Comparison of costs, benefits, and customer experience from past methods vs ID.me, ID.me won hands down due to their amazing software, pricing, and implementation assistance.
Vendor Response
Thank you so much David. You are an incredible partner to work with. We appreciate how you always come to the table open to new ideas and excited about ways to grow the partnership. Looking forward to our continued success. -Kristin
Replied June 2022
Tina
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Easy for EPCS
Great people, great support, great company.
PROSID.me has been continuously improving their product and it is far superior to the previous solution we had. I highly recommend ID.me.
CONSSometimes users think they are finished setting up their account and they are not. They don't see the continue button. I hear this is soon to be fixed.
Reason for choosing ID.me
Price and support.
Reasons for switching to ID.me
They quit doing the service.
Vendor Response
Thank you so much, Tina! I've enjoyed getting to work with you and experience your enthusiasm for identity proofing and wonderful suggestions to keep the process simple for providers. -Jessica
Replied February 2022
Shirle
E-Learning, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2022
How can this ID.me be able to identify someones profession even when given three documents?
Horrible ... this system is broken.
PROSNothing. It's amazing how there's no one who can actually use common sense in this company?
CONSThere needs to be someone who "thinks" and actually uses common sense in making decisions. Amazing how lacking this ID.me can be so unable to do what they are paid to do. Just amazing.
Dimple
Pharmaceuticals, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great Service
Overall, a positive experience.
PROSThe ease that users are able to get their identity verified, is efficient and allows for them to be on-boarded quickly.
CONSThe only complaint we have seen is with Yubikeys, there is an additional step required to login.
Reasons for switching to ID.me
We wanted an integrated solution.
Vendor Response
Thank you, Dimple! Your seamless integration allows for your prescribers to easily send e-prescriptions, within compliance. We appreciate your commitment to combating fraud and for ensuring a frictionless end user experience. -Jessica
Replied January 2022
Anthony
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Id.me is a great resource for many needs!
Overall the experience has been great, I wish I had taken advantage of these deals and discounts years before.
PROSThe features that I like most about this software is that it allows me to get discounts and deals on things that I use to pay full price for.
CONSA feature that I think should be improved is the way that the discounts and deals work, I believe they should be automatically taken when you click the link rather than put a promo code.
David
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Best Instant Verification System
Outstanding. I highly recommend ID.me to you.
PROSID.me is a great instant verification system. It plugs right into Shopify and is very easy to set-up. Plus website visitors know it so they feel comfortable using it.
CONSI don't have any cons to share about ID.me
Vendor Response
Thank you so much David! We love being able to work with you and allow your organization to offer discounts without fear of fraud and abuse. -Kristin
Replied January 2022
Suzie
Marketing and Advertising, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
ID.me Review
Overall, I really like Id.me. It really does help having all of my identification information all in one space. It keeps me feeling much more organized, and in control of my own security. It almost feels like I'm using the cloud for identification storage, lol.
PROSI really like that I have all of my identification information in one place, and I don't have to worry about CONSTANTLY having to confirm my id with every single site I visit that requests it. I've found that ID.me is helping me save a lot of time because of what it's doin by keeping all of my info in one place also. I would also have to say that I really like being able to see all of the activity that's happening, and how detailed that information is. It makes me feel very in control of my own security of information with that feature, because I know that Id. me would definitely show me if a site was using my identification without my consent.
CONSHonestly there really isn't anything with this program that I don't like. It took me a little while to figure out how to connect everything/all of my online accounts and ID.me together, to make sure that my identification information was in the site correctly to make sure I wasn't missing anything, but after that, it's been really easy to use.
Reason for choosing ID.me
I liked Id.me because their database was WAY more user friendly, and much easier to use. I liked how simple and straight forward they had everything laid out
Kristina
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great Partners. Great Product.
ID.me offers scalable access to audiences that we would otherwise struggle to reach at such an efficient cost.
CONSI wish we simply had more options/opportunities to market to their customer segments.
Reason for choosing ID.me
ID me offered marketing capability (email, site, social) that Sheer ID did not at the time.
Vendor Response
Kristina thank you for being an amazing partner. We appreciate the energy and enthusiasm you bring to the ID.me partnership and how you are always coming up with interesting marketing plans. -Kristin
Replied January 2022
Kimmy
Program Development, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
ID.me Review
Experience has always been great. Responses are always so quick and timely, and the staff are easy to work with and always provide the best assistance.
PROSThe ease of use makes it simple to roll out to all of our providers.
CONSThere were some struggles with getting users updated to the new liveliness identification method. Uploading the necessary documents didn't always work the first time, had to reach to to id.me for support a couple times.
Reasons for switching to ID.me
Ease of use and cost
Mike
Sporting Goods, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2022
Zeal's ID.me reviews
It's a great way to validate sectors of workers to thank them with a discount during the pandemic.
CONSIt has been difficult to implement with our ecomm platform, but that's on our end.
Kevin
Internet, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
ID.me provides a solid mfa solution
ID.me provides multiple authentication ways, which give our users more options to set up.
CONSDocuments of API service are not detailed enough for the developers to build the feature.
Vendor Response
Hi Kevin, thank you so much for taking the time to submit a survey response. I can't tell you what a joy it has been working with you and the rest of the team! Looking forward to helping the team achieve their goals this year! Best, Blake
Replied February 2022
Brett
Wholesale, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Secure online credential verification
ID.me removes the burden of in person credential verification and provides a path for a fully integrated solution online.
CONSNot being able to fully integrate with our business app at this time.
Brent
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
ID.me streamlined our EPCS registration process
Our clients like the ease of push notifications as an MFA option while prescribing controlled substances. This is quick and easy! The integration with our software is seamless.
CONSSome providers did not like they had to do a Identification video call, which seemed like an extra step for them but from TriMed's perspective this has greatly streamlined the process without having to wait for documents to be transferred back and forth. Now, with human in the loop, this is even faster!
Vendor Response
Brent, thank you so much for your review. I've enjoyed working with you and the team and your excellent onboarding and support for providers has contributed to the seamless identity proofing experience for your providers! -Jessica
Replied February 2022
Nicole
Food & Beverages, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great Acquisition Channel
We're able to create a brand new channel and help new customers with Id.me. We enjoy offering our best discounts to frontline heroes like medical personnel, nurses and teachers and more.
PROSWe like the Id.me shop and ability to partner with ID.Me to market to customers who haven't heard of us.
CONSWe had a bit of difficulty with integration because we have our store on Big Commerce and setting up bulk promos was cumbersome.
Reasons for switching to ID.me
Id.me has more users and the store front is great!
Vendor Response
Thanks for your review Nicole. I have really enjoyed working with you and the team. It has been awesome to see frontline workers take advantage of your generous offer! Best, Gabriella
Replied January 2022
Megan
Restaurants, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed August 2021
Take advantage of this free app
It makes the verification process for multiple sites and government entities much easier. They also provide 2 step verification across the board and I love that you can add it on for existing accounts. Lately I've been stuck on the shop part of the website exploring all the ways I can save money.
CONSIt's difficult to navigate around the site when you first start. A friend told me to check out this site and it took me a bit to understand the site or what it was offering.
Sandra
Education Management, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great website!
Love using the interface for discounts.
CONSWhen I first started using id.me it was hard finding the tab for discounts.
Anonymous
1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Great service
Overall I'm very satisfied
PROSEasy to use, best identity management service out there
CONSSometimes there are issues with login/cookies, it forgets I'm logged in
Bill
Retail, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Effective Customer Identifcation
We use ID.me to
PROSEasy integration and effective control of coupons to qualified first responders and military.
CONSThe implementation was not as straightforward as we hoped. Once complete it worked as expected.
Francis
Logistics and Supply Chain, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2023
Not so great
None at all honestly. It's a big corporation.
CONSThey have many employees that run the dirty work then company fires them with no reason.
Alex
Verified reviewer
Retail, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great tool for Identity Management
The most impactful use for our company is identity verification. We use this for special group discounts, and have never had a problem arise from the tool. The implementation is pretty simple when integrated with Salesforce.
CONSThe thing that I believe could be improved is analytics, the platform could be more user friendly when trying to access that side of the platform.
Anonymous
11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2023
Buggy and useless
It was a burden, an annoyance. Only tried using it because I had to. I would really rejoice in not having to use this clunky piece of heaven.
PROSNothing to like. It is a burden to use, it has a poorly designed workflow. Customer support is difficult and not very responsive.
CONSWell, when using it for SSO, during onboarding, itfails to properly verify the identity for god knows what reason, and then you get in the account suspended hell. This was supposed to be painless and user friendly and yet the most basic functionality, verifying identity, fails miserably.
Laura
Food & Beverages, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Home Chef
We get easy to review results and it runs smoothly to verify users.
CONSI can't think of anything I don't like about the software.
Vendor Response
Thank you so much for the review Laura! It is a pleasure working with you and collaborating on ways to grow your partnership with ID.me. Looking forward to continued success together! -Kristin
Replied February 2022
Stephanie
Financial Services, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Say goodbye to people stealing your information
I like that it gave me a sense of protection. I didn't have to worry about the information I was entering because it made sure it was secure.
CONSI can't think of any negatives about it
Jason
Construction, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2021
Review of ID.me
I found it very easy to use. It was simple to sign up and in to the service. Navigating the site was also pretty simple. I would definitely recommend it.
CONSI didn't have any problems with this software.
Christine
Law Practice, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great, simple, program
Very easy to use, simple to navigate, no nonsense -very simple
PROSEase of use. It was almost too easy to use, yet, had excellent security
CONSSo far, haven't found anything I dislike