About SmartGov

SmartGov is a cloud-based and mobile enabled platform that maximizes process efficiencies, reduces operating costs and provides online, self-help tools for your community with configurable forms and templates to manage permit processing, business licensing, code enforcement, inspections and more. 

Back-end process automation, combined with an intuitive public portal, provides an end-to-end solution that streamlines permit routing flows and simplifies access for citizens, contractors and businesses.

Build a stronger connection with your community and increase citizen satisfaction while saving time and money by allowing 24/7 online access for citizens to complete processes and check statuses.

Configurable plan review and permit routing ensure optimu...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of SmartGov

Overall rating

5 / 5 stars

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December 2020

Kathleen from CITY OF LA MARQUE

Company Size: 51-200 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Smart Gov Review

Excellent program and every city should be using it.

Pros

Smart Gov is very versatile for a municipality

Cons

It would be great if Smart Gov's made it easier to create reports. Working in city government has its challenges and data reports change daily.

Reasons for Choosing SmartGov

Better program for our needs, better support for our needs.

Reasons for Switching to SmartGov

Not sure, the change was before my hire date

January 2021

Renee from City of Aberdeen

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2021

SMARTGOV PERMITING AND CODE ENFORCEMENT

I am so grateful to have it. It is so much easier to work with then the last program. And... NO MORE FILLING.. NO MORE PAPER!

Pros

The program is professional and efficient. It can be a bit of a learning curve but support is very good.

Cons

Implementation was a bit dicey. I think it would be best if a implementation expert came and worked with the department in person for 2 weeks prior getting things going and familiarizing the user with the product and what info is needed to move forward with the implementations. Than after the program is set up have someone come back and spend a week making sure all is working as it should. This would be in instead of spread sheets asking for info on what you want to have on your program without knowing how that info would be used within the program. Of course this was 2017 so I am sure things have improved since then.

Reasons for Choosing SmartGov

It seem to be the most comprehensive for the best price with the most support. We wanted a program that did it all. 100% online, GIS mapping, Plan Reviews, Usable throughout all departments

Reasons for Switching to SmartGov

We wanted to go with online permitting. When Springbrook was sold and they were not going to support the permitting software it pushed us to make the jump.

October 2021

Sherrie Jane from Montezuma County

Company Size: 201-500 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2021

Review

Great

Pros

Easy for Applicants to apply for their projects

Cons

Sometimes, the system is slow but that is technology