ClickClaims activity tracking
Supported Operating System(s):
Web browser (OS agnostic)About ClickClaims
ClickClaims is a SaaS claims management solution that helps businesses of all sizes manage accounting, vendors, documents, tasks and more. Professionals can utilize the pre-designed email templates to deliver information throughout the claims processing funnel.
ClickClaims comes with a built-in diary manager, which allows teams to schedule reminders for upcoming due dates. It enables users to manage and categorize claims lists on the basis of multiple categories, such as severity levels, document types, tax tables and more. It lets staff members use the drag-and-drop interface to build personalized dashboards with custom widgets, filters and display options. Additionally, administrators can configure role-based permissions to restrict users fr...
5 Reviews of ClickClaims
Average User Ratings
Overall
5 / 5 stars
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
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September 2020
ZACK from MID-AMERICA CATASTROPHE SERVICES
Company Size: 501-1,000 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2020
Intergration ability
It has been a great experience, they are very easy to work with, and they respond to our needs quickly.
Pros
I like how quick we can intergrate with a client using CMS.
Cons
There is not much that I dont like about the product, but if I had to pick one thing I would say they need to spend more time enhacing the functionability of the adjuster dashboard/database.
Reasons for Choosing ClickClaims
Because ClickClaims has a better infrastructure, better product, very personable, and I trust them.
Reasons for Switching to ClickClaims
Because it did not work properly, and the support was terrible.
Response from E-Claim.com
Replied October 2020
Thank you, Zack for your review/feedback. MAC has been a valuable partner with ClickClaims, not only as a great client, but one who continually works with us on new and exciting technologies and automations. Stay tuned...a new, graphical, more interactive dashboard is coming soon!
October 2020
Kevin from Velocity Claims Administration
Company Size: 11-50 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
October 2020
Best Claims Management System for years
I have used ClickClaims for well over a decade, and of all the CMS's I have come across, ClickClaims is the best, hands down.
Pros
User friendly, Report writing capability, Accounting bridge.
Cons
The beauty of this company is, when we find something changed, or added, ClickClaims people get on it right away.
Reasons for Choosing ClickClaims
Again, for the above reasons.
Reasons for Switching to ClickClaims
For all of the aforementioned reasons.
Response from E-Claim.com
Replied October 2020
Thank you, Kevin for being a longstanding, loyal customer. Your constant feedback has helped us grow our offerings.
December 2020
Brad from Aspire General Insurance Company
Company Size: 51-200 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Has great functionality. Very user friendly. Ease to train new employees on this system.
We work well with the eClaims team. They complete any troubleshooting very quickly. The system has continuously been improved in the five years that we have had it. We are able to work out specifics on making modifications, enhancements, or customizations with the eClaims team.
Pros
We have new hires fully trained on the system within 2 business days. The system has all of the functionality that we need and if any customization is needed, the eClaims team is great to work with in getting our enhancements completed. We are about 98% towards getting every item customized that we need, including automated letters and integration with ISO. We have had this system for 5 years now. It continues to be improved every year.
Cons
The search function should be more robust. Needs to be more of a smart search function. Also there are some limitations with regards to items that are feature specific vs. claim specific.
July 2021
Richard from Insurance Claims Unlimited
Company Size: 51-200 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2021
Best All Around Support and Software!
EVERYONE at Click Claims is extremely helpful, knowledgeable, and patient! This all goes a long way when most companies force you to use online chat support.
Pros
The software is extremely user friendly. The Click Claims training programs ensures all users are comfortable and have reference material at their fingertips as well.
Cons
NA
April 2015
A from Amcat
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2015
Long time customer
Our company used the initial version of ClickClaims and worked to integrate some creative customization. Later the next and current version provided such advanced functionality that we could move fairly seamlessly to the newer and improved solution. I haven't seen any other service that has as much flexibility and can integrate with other systems as ClickClaims. Keep up the good work.