About Macaw

We are Nest – a company that helps Brokers, MGAs and Program Managers to sell Insurance with our products and components. We believe in simplicity and lower cost per policy. Our customers depend on us to make sure that their systems are available, operational and effective; anytime and anywhere.

One needs a system that is available, complete and capable; and there we become useful; Nest’s Macaw Agency Management System is cloud-based and supports the complete workflow from CRM, underwriting & rating, policy production and servicing, to billing and receivables. It includes a Document Manager, a Workflow processor, adaptors to Digital Signature systems and online Payment Gateways and Bulk Emailing Softwares, and it allows comprehensive customer self-service. With...


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18 Reviews of Macaw

Average User Ratings

Overall

3.47 / 5 stars

Ease-of-use

3.0

Value for money

3.5

Customer support

3.5

Functionality

3.0

Ratings Snapshot

5 stars

(0)

0

4 stars

(9)

9

3 stars

(7)

7

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

January 2019

User Profile Picture

T.J. from CRES Insurance Services, LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2019

Entire suite for my MGA

The cost benefit analysis proved to be true and the platform allowed the business to go 100% virtual. This is impressive for a 20 year old MGA who has to deal with online sales, executive sales, producer sales, underwriting, customer classification, policy administration and claims.

Pros

Cloud based solution with customizations for my needs from vendor allowed us to downsize our IT staff and keep on top of cyber trends at a much better ROI.

Cons

Learning the better way to do business. Our old ways were antiquated, but comfortable.

September 2019

Micheil from CRES Insurance Services LLC

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

2.0

September 2019

Account Specialist

It took a long time to get it to where it needed to be, but now it is pretty efficient. I do wish that changes or updates did not take a long as they do, but understand that it is a process.

Pros

I like that it has finally come together and is becoming more user friendly for me and my team.

Cons

Though I now find it user friendly, I do not believe that it is user friendly to the average person. We get a lot of calls generated from clients who are unable to sort it out.

Reasons for Switching to Macaw

I was not involved with the decision, but I believe it was a pricing issue as well as wanting to build something that encompassed all elements of our business as opposed to doing a lot of multiple entries.

September 2019

Samantha from CRES Insurance

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

September 2019

Feedback

Overall experience is our company launched this system 2 years ago, and there has been a lot of progress. But it seems like a never ending road and we employees have to wait months for certain changes to take place. I don't know if that is program costs, meaning too expensive for our company? Above my pay grade. But the system is also up and down. The speed is not always there, and I have high speed internet with full access. I will say, it has gotten better as a user. But our clients still struggle with using it.

Pros

I do like that we can customize the features we want that cater to our business, since it's so niche. It has come a long way since we first started using the system. Our users seem to be getting used to and able to navigate easier.

Cons

Not sure if this is an internal problem, but it takes forever for system changes to be made when we have requests. There are still too many clicks/steps to accomplish certain simple tasks. Random issues seem to occur all of the time - payment info disappears, PT ledgers don't work, etc. When one issue is being resolved and fixed, another one occurs it seems. I don't like that I can't work in the early hours of the morning. The system is very slow and doesn't work efficiently until after 7AM. I work as early as 4AM some mornings and need it to be running smoothly.

September 2019

Dana from CRES Insurance Services LLC

Company Size: 11-50 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

We're getting there

Having the same system across all users is very helpful & having all we need within the same system is great - I just wish that the process weren't so long...and it probably should have been a requirement to have more of it built before getting it into production, but being a smaller company it's hard to wait.

Pros

I like that the company understands insurance & is able to provide feedback about better solutions than what we're able to come up with. The system is also fully-customizable.

Cons

It still takes a lot of time to get the system updated to our specifications. I'm waiting for the day that we'll have it built to spec & be able to make quick and easy changes as needed, but the timeline for that gets pushed out further as time goes on.

Reasons for Choosing Macaw

We'd tried a few different things & this had the best flexibility for what we needed.

September 2019

Thomas from CRES Insurance Services LLC

Company Size: 11-50 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2019

My review

Rocky in the beginning, but everything works pretty well now.

Pros

The convenience of having my rating software built into my CRM

Cons

Sometimes the system is slow, and sometimes the system is being worked on early in the mornings, which is when I like to get my work done. Also, it seems that when certain issues are fixed, it causes another issue somewhere else and is never ending.

Reasons for Switching to Macaw

N/A