The cost benefit analysis proved to be true and the platform allowed the business to go 100% virtual. This is impressive for a 20 year old MGA who has to deal with online sales, executive sales, producer sales, underwriting, customer classification, policy administration and claims.

Cloud based solution with customizations for my needs from vendor allowed us to downsize our IT staff and keep on top of cyber trends at a much better ROI.

Learning the better way to do business. Our old ways were antiquated, but comfortable.

It took a long time to get it to where it needed to be, but now it is pretty efficient. I do wish that changes or updates did not take a long as they do, but understand that it is a process.

I like that it has finally come together and is becoming more user friendly for me and my team.

Though I now find it user friendly, I do not believe that it is user friendly to the average person. We get a lot of calls generated from clients who are unable to sort it out.

Overall experience is our company launched this system 2 years ago, and there has been a lot of progress. But it seems like a never ending road and we employees have to wait months for certain changes to take place. I don't know if that is program costs, meaning too expensive for our company? Above my pay grade. But the system is also up and down. The speed is not always there, and I have high speed internet with full access. I will say, it has gotten better as a user. But our clients still struggle with using it.

I do like that we can customize the features we want that cater to our business, since it's so niche. It has come a long way since we first started using the system. Our users seem to be getting used to and able to navigate easier.

Not sure if this is an internal problem, but it takes forever for system changes to be made when we have requests. There are still too many clicks/steps to accomplish certain simple tasks. Random issues seem to occur all of the time - payment info disappears, PT ledgers don't work, etc. When one issue is being resolved and fixed, another one occurs it seems. I don't like that I can't work in the early hours of the morning. The system is very slow and doesn't work efficiently until after 7AM. I work as early as 4AM some mornings and need it to be running smoothly.

As far as programming for your business goes, I've worked with 4 different programming options & this is probably the best of them - it seems that all companies will over-sell to a degree. Macaw gets closer to hitting the mark and delivering what they say, it just might be a bit delayed. The team is great to work with, though & are highly accepting of criticism, working diligently to address concerns immediately.

Macaw has a base program that you can customize & add features to specific to your company/industry.

There are some formatting issues I struggle with that to me seem no-brainers (like formatting monies as currency), that are missing. Special features & updates tend to take longer than anticipated.

Overall Macaw is great for being a single application where multiple lines and variations can be completed. The NEST team is always responsive to needs and changes required. Macaw has allowed our company greater flexibility and productivity moving the tools needed into the cloud.

The whole policy process can be completed in one place. From contact/customer management to rating and policy issuance everything can be done in one application

Customers can sometimes get stuck or have a bad experience due to mismatch is browser library or data loading issue. While understandable from a programming perspective with updates ect from a customer service perspective it is a hassle to get users to clear their cache.