The software is easy to use. The company has a commitment to their clients to always listen to their client's needs and great customer service.

Would like to see more automation happening with the software.

The team behind MediClaims is second to none when it comes to customer service and engaging with you directly to solve your problems. The value and voice that WLT gives to the user community in the continued development and improvement of the platform is second to none when it comes to SAAS services.

The system interface has a lot of dropdowns and menu items that can become overwhelming for personnel who has not operated in a similar database type program.

Very satisfied with the overall customer service. Love working with the people at WLT.

Ease of use, reliability, and the customer service provided when issues arise.

The request for enhancements to the software to meet the requirements of the NYS Workers' Compensation Board. Lengthy processes

Over the 19 years. Pretty good. Within the last year, notice a different in customer service response time.

Ease of learning and using MediClaims with all departments

Turn around in customer service members. Alot of delay in responses.

GBS offers customized health plans to our clients and WLT has been able to keep up with most of our demands. The frequent updates allow us to continue to refine our processes and be more efficient - although the roll out could be smoother.

I have worked on the claims side for about 4 years and use the system extensively for claims process, auto-adjudication, reporting, FSA, and fee scheduling. There is a learning curve when it comes to setting up the system to your specifications, but once you get enough time using it, it becomes intuitive finding issues and making the system work better for your process. We rarely have issues with claims processing and we generally find the auto-adjudication and the fee scheduling to be highly useful.

There are some aspects that could be fine tuned to be better utilized. The three that come to mind is Provider Maintenance, FSA, and Reports. While there is some customization available with Provider Maintenance as far as provider types go, there could be further customization when it comes to group level. Having options in Group Edit Specifications to pend tax ID numbers or only pend certain provider types instead of all providers types would go a long way in boosting our efficiency. FSA claims processing always seems to have issues. The syncing process is lengthy and must be done daily and even then there seems to be claims that get held up with Alegus. Most issues cause us to have to force pay claims and deal with grumbling members who are waiting on their checks. The Reports application leaves a lot to be desired. The reports that are available are pretty clunky and no reports can be converted to excel easily. It is best to run customized reports in excel or have a data manager build customized reports for you.