All ProNavigator Reviews

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User Profile

Joshua

Verified reviewer

Insurance, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Ask Sage is a Life Saver!

One word… amazing!!

PROS

Helps me find all insurance questions I have for what I need to do to help my clients

CONS

Nothing. Sage is amazing and I wish I had this when I first started.

Nicole

Insurance, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

ProNavigator/Sage

They are continually improving this product for the good of everyone. Being open and willing to adapt to our team's requests, suggestions and feedback on what will help us has been a constant with the team at ProNavigator. The collaboration works excellent, and we meet with them regularly to ensure that we use this tool to the best ability. They are making us more efficient. Technology constantly changes, and Sage moves along with these changes.

PROS

As our industry is constantly changing and the broker side is seeing increased workloads from company partners, this tool allows us to store everything in one place. Brokers, we must have up-to-date info to educate clients and provide them with options. This tool is helping to bridge the gaps, saving our teams time by having the information in one place and keeping phone calls into the company queues to a minimum. Constant improvements are delivered.

CONS

Initially, like any good tech tool, you have to put in the time to get the results you are aiming to achieve. Having to spend the time to send over all of the documents takes time during our busy days. Our goal with this product all along has been a one-stop shop for all of our Personal Lines products. Ease of use for our teams. One big con is not having all insurance companies understand that this is the tool we need to be professional leaders to sell their products by having their latest updates at our fingertips.

Mayda

Warehousing, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2022

PronNavigator

that is all in one . and it helps do your job faster

PROS

how quick the information can be access

CONS

was hard to find the information needed at the beginning but once you get familiar with it becomes easy

Susan

Insurance, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Drives efficiency and empowers our teams

Overall experience has been great. Being an early adopter of the program, it has been good to see the amount of resource and investment into continually iterating and improving on the product. The support on standing up a broker instance is phenominal, particularly now moving to multi-jurisdiction teams.

PROS

Adding Sage to our broker facing tech stack gives our teams an added advantage of being agile in responding to our customers. Whether a seasoned broker or someone new to our industry, Sage brings value to our teams which in turn provides value to our customers.

CONS

We wanted to implement Sage across multiple teams over many jursidictions and had hoped we could replace other internal sites. With the latest innovation by ProNavigator, Sage will be the single source of truth not only for insurance product knowledge but to keep our team up to date on correspondence from all our carrier partners. One stop login to a site that will literally be the "go to" for information throughout the work day.

Reason for choosing ProNavigator

We have used multiple shared sites / information repository programs in the past but none that were built specifically for the insurance industry. This is a very unique product.

Dirk

Insurance, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Big fan of Sage!

The program is very helpful for our brokers and is accessed on a daily basis. The program has evolved a great deal over the year that we have been working with it. Pro Navigator staff are friendly and constantly in contact looking for more ways to improve.

PROS

Sage is a great time savings program for our brokerage. Having all of our product manuals in one place is very useful and the AI generally makes finding information fairly easy. Pro Navigator is continually pushing out improvements on the program constantly!

CONS

Searching in the past was question driven and sometimes tough to find the right answers which was a struggle with onboarding, but they have moved to a key word approach which will make the process much easier. I would also like to see some more non manual options in the system such as a pro rata calculator and info on special limits.

Reason for choosing ProNavigator

I don't really think there is another option in the marketplace

Roseanne

Insurance, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

Great tool for staff to have information at their finger tips!

PROS

The ability to have multiple carrier manuals in one place for our staff to find information a lot quicker.

CONS

It would be great to have the ability to have the company forms available and be fillable instead of having to print the form to fill in and then scan back to staff.

Lisa

Financial Services, 1 employee

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed August 2021

Great product

The main challenge a Broker has is trying to wade through the information. Sage does a great job of addressing that. The people are supportive and are always looking to elicit feedback on ways to improve the product.

PROS

Locating information has never been easier. One of the greatest challenges faced today is the overwhelming amounts of information that we have available. Ask Sage is a valuable resource that can help you find the exact information you need. It is taken to the next level when you can select multiple Insurers

CONS

The more the product can be integrated the better. Being able to access it while doing a quote or being on the Company portal would be fantastic!

Yelena

Insurance, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Great easy to use software

Easy to use and user friendly

PROS

This a great software to use if your are a small to mid-size business with no IT support. Easy to use and install and very user friendly.

CONS

Nothing this software is great, easy to use

Danielle

Insurance, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

sage is awesome!

Love it! so much easier than going into each individual portal to get information

PROS

How quickly i can access all underwriting manuals

CONS

its hard to figure out proper way to format questions

Ismail

Automotive, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2022

Best software ever

PROS

Sage is very easy to implement even affordable by middle size companies .

CONS

Sage needs to be upgraded to be used on real time.

Jordan

Insurance, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

A very important tool for all insurance brokers

We have seen a significant boost in productivity and improved quality of work when it comes to underwriting

PROS

The software is extremely easy to use and reduces the time it takes for me to find out insurance information. Rather than searching a million different manuals I take 1 minute to search on Sage and I get my answer every time.

CONS

I cannot think of anything negative to say. The team at Sage has been amazing to work with and all our staff love working with Sage.

Sandi

Insurance, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

SAGE is an amazing resource !

I tell my coworkers how amazing Sage is. Eliminates having to go into separate Portals when looking to Underwriting, forms, workflows. Saves so much time & gives the most up to date information

PROS

So easy to use & make part of your everyday work flow

CONS

I have not encountered anything yet. So far been a great experience !

User Profile

Stacy-Ann

Verified reviewer

Education Management, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2022

Useful application

Sage has been a very useful application that has increased efficiency and productivity. The application is very efficient and the customer support team is very responsive and helpful. Moreover, the application continues to evolve and upgrade so that users can have the best possible experience with this software, and they can execute their tasks more efficiently.

PROS

The application is user friendly and very useful. If any issues are experienced with Sage, the customer support team is very responsive and helpful. Consequently, business operations will not be negatively affected for a long period of time since customer support is fast and reliable. Moreover, with this application, knowledge management is good since you can quickly search for the information that you need on one system.

CONS

Sage may be a bit difficult to navigate if users are not familiar with the software. Therefore, training may be needed, which can be time-consuming.

Danielle

Insurance, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Review of Sage

PROS

Typing in key words and it bringing up all the carriers who have something about it.

CONS

Would be nice if the system pulled the current updates from the carriers directly

Jem Carlo

Banking, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Review for ProNavigator

PROS

It is very innovative to which helps our loaning operations. Accessing the data is easy and allows us to be more efficient towards our tasks and operations.

CONS

So far, I don't see any flaws or disadvantages of the system. It is an user-friendly interface.

Patty

Insurance, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

Sage Usage

It makes providing information to our insured much quicker.

PROS

Ease of use, one place to search for information

CONS

The Sage system really needs a print function.

Janaye

Insurance, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2021

Very Helpful

PROS

I love that you can search for what you need and everything comes up exactly as you want. Everything can be found in one system.

CONS

Takes a little practice to get used to. Once you get familiar with the system then it is much easier.

Showing 1 - 17 of 17 Reviews