Still a huge believer in Surfly's future. Great support and technical capabilities!

Anyone can use it, right away. Very useful for live collaboration on any website. (even in a logged in area) Saves so much time and frustration with communications. Makes online interaction so much more meaningful and actually enjoyable. The future of online for human to human interactions. (the rest will be with AI and bots).

So many options . Sometimes hard to understand how to integrate with other services in business. White label is somewhat limited.

Product, customer support, and stability have a decent number of good features. If you enterprise, you can have additional features and a privet cloud for version management.

We use Surfly as an API and build an in-house workflow for our business units. We managed to cut the sales representative time on call by 40 %. The co-browsing feature also helps us improve customer engagement in the process.

We don't have local language support (RTL language)

At first I wasn't a big fan of trying something new, like Surfly. However, I am pleasantly surprised by how user friendly and simple Surfly is to use. I really like how seamless it is to screen share and collaborate with co-workers through the program.

What I like the least about Surfly is how confusing the interface is. I would like something simple to be able to ensure everyone is able to log in and view the meeting and what is being shared.

Surfly have been a joy to work with, the system has been reliable and is easy to use and as a team they take feedback seriously actioning any system errors and development ideas.

The Screen sharing, ease of use and privacy features are the obvious stand outs but also what made Surfly such a success within our business was the ease of implementation along with the dedicated support offered by the Surfly team.

depending on your needs for the system we have found that the biggest limiting factor has been its inability to view Applications, it is a feature that is becoming increasingly important as more of our systems move from web based on application based browsing.

Good.

Easy to use for Client and Agent. Also, it's easy to adjust the setting via dashboard.

Not available with Google Cloud or Local Server.

Surfly comes with an easy to use Cobrowse and Video functionality to support Customer Engagement and Customer service sectors. This will give an additional tier to get closer to Customer excellence. Surfly presales and after sales support is amazing. Surfly is always available to support their partners and customers.

Surfly should look at providing a node in GCC and India cloud to avoid any data regulations.

The pandemic made it difficult to visit the sites where our ropes are used and teach the correct splicing methods as well as provide information on how to make them last longer. With Surfly this is no longer an issue. Even now we are siving money not having to visit the customes so often.

We primarily use this to train new customers and new sales associates the correct splicing techniques for our ropes. Really easy to deploy with new customers and makes it easier to teach without having to visit.

Quite happy with this tool. No real complaints. Plan to start usage in our sister organization too.

Signatures are much smoother compared to other remote platforms.

Setup remote session 5-10 minutes before the appointment time. Best if it can reschedule in advance.

Smoothness of service, extra functions

Interface, speed, support. Overall it was valuable product which delivered approriately my needs

Graphic can be improved but the most important is the function

- easy integration - good set of functionalities - easy configurable

- can't tell at the moment, but pricing is quite high but tool gives high value

As a web developer, I have a several clients that use and love Surfly. It's a great product!

Surfly takes just a few minutes to sign up for and install onto your website and then the magic starts. You can then start chatting with site visitors, do a screen share to see how they are interacting with your site, and even take control, if they give you permission. Surfly sets it up so you can easily offer direct customer support on your site.

They used to be cheaper but they've raised their prices. It's still worth it but still is a little spendy.

I haven't had a huge amount of experience using the solution but it worked great as a co-browsing, screen sharing virtual meeting room in the handful of times I did - easy to use and more personable experience than the likes of Zoom/teams.

I haven't had a huge amount of experience using the solution but it worked great as a co-browsing, screen sharing virtual meeting room in the handful of times I did - easy to use and more personable experience than the likes of Zoom/teams.

Nothing springs to mind :) I got everything I needed from it but I didn't explore it in full

Ease of use and quick onboarding process

User guides would be helpful for first time users.