A perfect ten. It's a useful tool and I like to have it handy while I work on Microsoft Word.

I like that the tool is installed on my PC and is compatible with MS Word, so I don't have to log in all the time and worry about being spied on my activities. I've used CM for more than ten years, and my favorite feature is checking that the claims are correct. I also like the claim summary for responses to Office Action.

Nothing in particular that I like least about CM

As noted, this is an indispensable tool in preparing applications and responses for us. There is little more I can add to that (or need to, honestly).

Installation of this product is effortless. The product works quite well and is easy to use. Constantly being improved. Customer service is second-to-none - I wish all our IT projects were as well-supported and effective. I use this product constantly, and find that I can prepare applications and claims in a MUCH more efficient and affective manner when my process includes ClaimMaster. Further, not having to allow remote access to any of our documents is an absolute necessity. Its standalone nature is critical, as we have clients that forbid the use of any software that employs remote access and/or sending files over the Internet.

The only complaint I can think of is that certain phrasings confuse the software. It may be possible to use natural language processing/machine learning to address this shortcoming, but again, it would need to be implemented as a standalone system, for our purposes.

I like the good antecedent basis checker

I don't like this program slowing down and crashing MS word

Great value. They keep the product updated with the machinations of the USPTO patentcenter site.

The value proposition is strong as this product does a great many functions. From IDS generation to claim proofing, it does it all.

The user interface can be a bit complicated at times.

It's been a major factor in improving the quality of my USPTO submissions.

It catches stuff. Running claim sets and application drafts through claimmaster is one of my essential quality checks.

Defining patent terms can be difficult and often fails. Sometimes I want a string (including spaces) to absolutely be interpreted as a claimed element for antecedent basis checks. I enter it into claimmaster and, if I'm lucky, it works.