About Twine

Twine is a cloud-based intranet solution that offers news and blogs, groups, people directory, knowledge library, file manager, calendar, surveys and workflow builder. Twine’s knowledge library allows users to create content with editable HTML pages, revision history and permissions control. Users can upload images, videos, rich media embeds and documents with a WYSIWYG editor. They can also import files from Google Drive, OneDrive and other applications to the knowledge library. New blogs can be broadcasted by sending notifications to departments, groups or offices. Users can create multiple groups and invite peers to join the group. The privacy level of different groups can be configured by administrators. Employees can search other members through Twine’s P...

Twine Pricing

Under 10 users: free 10-100 users: €5.50 per user, per month. 100+ users: pricing available on request.

Starting price: 

5.50 per month

Free trial: 

Available

Free version: 

Available

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Beautifully designed for desktop and mobile.

Twine User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 9 reviews

Barry

Company size: 51-200 employees

Industry: Aviation & Aerospace

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Excellent intranet solution!

I’ve always had the best experience using Twine including the customer support I have received. I wouldn’t hesitate to recommend to anyone on the market for a complete solution.

Pros

The most important things for us was choosing the right product in a hybrid environment. It’s user friendly and navigation is easy and overall is an excellent Intranet for our users.

Cons

Believe it or not - nothing. It ticked all the boxes required for us committing to a purchase!

Reasons for switching to Twine

Sharepoint needed lots of admin time and resource.

Hazel

Company size: 51-200 employees

Industry: Law Practice

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

August 2017

Twine have been very patient and willing to listen. They have accommodated us wherever possible.

See the comments in 'Pros'.

Pros

It's user-friendly, you don't need to be an IT expert to either set things up or to use it on a day-to-day basis. Visually it looks good, clear and simple. The search feature within the Knowledge section is really helpful. We've been advised that global search should be implemented by the end of 2017 which will be even better. Most importantly we have been able to link the software to our document management system so not only can we get our information out there for all our users but also ensure that the information they are accessing is the current version without having to constantly update the intranet. Please note that my star rating for 'Value for Money' should be disregarded - I have no involvement in the finance side so cannot give an accurate rating but this review site forces you to enter a rating.

Cons

The limits on customisation. Although Twine will always listen to requests, if it doesn't fit their plans you can't have it. Inserting images into news items is rarely straightforward - the image is often chopped and as you can only preview the appearance of the text and not the image, you have to upload it, hope for the best, then go back in and change it. As the amount of information on the intranet increases the lack of a site map is a growing issue.

User Profile

Siti Saleha

Verified reviewer

Company size: 10,000+ employees

Industry: Telecommunications

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

March 2022

Twine as internal communication platform

Pros

It has a simple and modern twist with the dashboard design and layout, that can be captivate to the user interest. Simple messenger, file sharing and document sender are the most used feature on this software.

Cons

Some of the feature are not matured and has bugs on it. Previewing an image that are sent to me on the messenger wasn't helpful as the image previewed is too small and not properly ratio-ed.

Cynthia

Company size: 51-200 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Great tool to connect

Pros

Simple interface. Cool features. Not complex in the daily useage

Cons

No real issues or complaints. Updates are made regularly

User Profile

Alex

Verified reviewer

Company size: 51-200 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2017

Twine has enhanced our communication channels and acts as an excellent base for our document library

Pros

I really like the staff directory, it really puts a face to a name and helps newbies to integrate into the company. The new notification system also works a treat. We deliver a number of important messages to staff via the posts function and now that the notification system is automatically able to email staff about the new post, we have seen engagement jump considerably. We have also had great success using forms for company events. The ability to add pages to the navigation side bar has also proven very useful for us.

Cons

Related items in the knowledge area could perhaps use some work, some of our staff have suggested this. Also most recent comments first on new posts would be helpful.

Harv

Company size: 11-50 employees

Industry: Design

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2017

An easy to use (and easy on the eyes) Intranet tool that allows you to get started quickly.

Allowed us to easily and quickly set up a company communication and knowledge-sharing platform.

Pros

Twine was very easy to set up and looks / works like a modern web platform. Other tools we'd explored looked dated in comparison, and either weren't as customisable, or needed a lot more effort to set up and get running.

Cons

In being a new tool, we've come across some bugs and some UX issues that need to be resolved (for both users and admins) in order to improve the overall experience. However, on the plus, the Twine team has been uber responsive and has been very open to our feedback. We're confident this is the right tool for us, and that things are only going to get better.

Rosie

Company size: 11-50 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2018

Setting up Twine was easy for our team and their were people on hand to help us get it right.

Keeps our team informed and up to date with what is happening in the business. Easy reference to materials they need in the Knowledge Section and good to be able to see everyone's faces in the people section which provides quick access to contact details. I also like the layout, it is nice and clean.

Pros

The layout of Twine is nice and clean, makes it easy for people to find what they are looking for, and makes for a fabulous Intranet site for businesses.

Cons

I think the polls could be improved, to make them more like a survey. I found it a little too restrictive for my needs but it is good for gaining some quick numbers/interest.

Ella

Company size: 5,001-10,000 employees

Industry: Events Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2017

Very friendly, very helpful, energetic, lots of knowledge

better client experience, better customized service for our clients.

Pros

I am very impressed by the ease of usability. This is great for us to change the portal quickly to our customer needs.

Cons

Currently I am having troubles to get the statistics and analytics on of the portal. This is not very straight forward.

Anna

Company size: 201-500 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2017

Excellent support and service from start to finish

Pros

Intuitive, responsive, easy to use, good layout that is already receiving positive feedback from staff.

Cons

The template has some limitations e.g. layout and widget updates. More flexibility would be good but I appreciate this will be addressed in future updates.