All AutoFluent Reviews
1-25 of 111 Reviews
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THERESA
Mechanical or Industrial Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
USER
We started out using quick books before you used Auto Fluent. I have to say this software has more uses that quick books ever could.
PROSI enjoy the ease of which to use the product. It has been very helpful. There is a lot of information to use on this software that helps make it manageable for the employee and the customer to understand.
CONSIt is helpful to have staff like [SENSITIVE CONTENT HIDDEN] that take the time to help us understand parts of the product that we have been using. There is a lot of information in this software that we have barely touched yet. Thank you [SENSITIVE CONTENT HIDDEN] and any others that have gone out of their way to help us understand better how to use the software. It is greatly appreciated.
Reason for choosing AutoFluent
Not sure. I like it better than Quickbooks
Reasons for switching to AutoFluent
We needed more detail in our software, not just basic.
Sarah
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed February 2016
Great Program
We starting using AutoFluent about 6 months ago and have been very pleased. Pros: 1. The program does everything we need it to. We run data reports each week to track expenses/parts/labor etc. and the reporting 2. The training is great. The team at AutoFluent walks you through the set up process with as many training sessions as you need. They are available to help with problems that you encounter even after the initial set up. 3. I appreciated setting up the program myself, rather than having them set up the entire thing. I know the in and outs of the program better because of it. On that note, they were able to help me set up some of the aspects of it if I couldn't do it through remote support. This was extremely helpful and I was able to watch them do it. 4. We used Quickbooks for accounting and AutoFluent works very well with this as far sales are concerned. We post to Quickbooks daily and once it is set up properly, it works great. The support team at AutoFluent was able to help me set this up, as it was one of the things that I had a little trouble with. 5. There are many reporting options and so far, there was been a report for everything I have needed. Cons: 1. Some of the changes that are made can not change information retroactively. This is needed sometimes as adjustments are made to the program overtime. 2. Some information on the invoices can not be changed once it is put on account or paid for. 3. The template for the invoice can not be completely customized. 4. I don't like vendor bill paying option and how it works. I opted to continue to use Quickbooks for my vendor receipts and to pay bills through Quickbooks still. I do all of the accounting for our business and Quickbooks works better for me because of this. AutoFluent will post the vendor bills to Quickbooks, but only if the work order is invoiced out. Because of the method of reconciling that I use, it is hard to reconcile a vendor account for a period of time. I don't know if a transaction was missed on my end of things or if it just hasn't posted yet because the vehicle is still in work order status. Therefore, I do what works for me and continue to use Quickbooks for this.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Helps a ton!
Great for inventory management, not great for employee/customer management in my opinion.
PROSHelps us keep track of inventory in the shop so we know what we have and what we need to order
CONSI don't really like the UI of the employee and customer management side so we use a different software for that aspect.
Kelly
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Customer Support Assistance
The customer support Team is extensively trained and unified in helping pin point the trouble and helps to understand how to get the best use and resolve in using daily. I always feel like I have no worries when i reach out for assistance! [sensitive content hidden] was very helpful and patient. He was knowledgeable and thorough. I am so very impressed with the ease he explained things, and patience he displayed when he was teaching me and trouble shooting my issues. Both me and my assistant have had [sensitive content hidden] help us and we always leave the conversation confident and able to go on with the day.
PROSThoroughness. Everything has a reason and a path in which to analyze.
CONSSo far I LOVE this software for my business in every way i use it.
Vendor Response
Thank you so much for the review! We are thankful to have great customers like you!
Replied January 2023
Kariel
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
AutoFluent Is A Life Saver!!
AutoFluent has helped our business run more efficiently and has made it easier for us to get things done.
PROSOnce I figured out how to utilize this software, I fell in love. It keeps track of our inventory and makes invoicing a snap! The add on tire module is great for easily registering DOT numbers and has the ability to show the specs on the individual tires. The support team is extra wonderful. They are prompt in getting to me and answering any and all questions I have had thoroughly. I never feel that I am a burden or that any question is "dumb".
CONSI can't think of any cons except maybe from the beginning. My brain was fighting me on learning the software, but I found that if I learned small chunks of it at a time, it was much more accepting of the new information :)
Susanne
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
we are a growing business and find the help and support techs amazing at sorting out our issues.
Love on line chat!!!!! best thing out there. Software is easy to use and to teach to new people. The variety of reports are very helpful to bookkeeping. Entering parts into the system is simple. Tracking is a huge asset to us with inventory and mechanic hours, sales, discounts and aging customers. this system is very user friendly.
CONSWhen running reports it would be nice if you didnt have to start over to modify the customer name. It would be nice if it would total the open work order amounts at the bottom or if you could run a report of open work orders at month end.
Vendor Response
We are glad we could share the information you needed about the Transaction by Date/Vehicle report with Workorder selected. Thank you for being our customer and for taking the time to write a great review, Susanne!
Replied October 2017
Marlene
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Franco's Auto Service Review
So far our shop experience with the software is working out really good. I can see that there is still some of the program we have not yet started to use. Maybe one day the guys with utilize the appointment schedule.
PROSHow it is updated into QuickBooks daily.
CONSPart of my job is checking all the work orders. Is there a way you can look up work order numbers faster. Once you have a work order open if you could type the next work order number on the open screen and it would direct you to that next open work order.
Vendor Response
Thanks for being a great customer for over 7 years, Marlene. We appreciate you taking the time to give your input!
Replied September 2016
Renee
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2010
Better than the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Out of 10 stars I would give it a 10, it has been the one thing since we opened that hasn't given us a problem, when there is anything that I may have messed up it is just a phone call or help desk connect and it is fixed they even help us with connecting to our own server when our computers were hit by a storm, great guys, great service, THE BEST PROGRAM!!!
PROSEasy to use, they have packages set up and if you copy them it makes the world easier to live in!!! It has everything you need from a big 8 bay shop to the two bay garage. It is actually fun to tinker with, you have the question button on every screen in case you need help, They are right there when you need help with the control desk connection or a simple phone call away.They also have the live chat in an instant. Every thing is pretty self explanatory and works flawlessly with Quick Books, they also have a tire sizer that is the best thing since sliced bread for changing tire size, works great with mitchell and all data!!!! Much better than the other software that we started with it took us two weeks and it is the best decision we EVER MADE!!!!!!!!!!
CONSHaven't found one yet but it's only been 5 months, but don't think we will run into one. The only thing ( and I have been told they are working on this one) is the online all data that we are running ( can't really afford the full disk version) is not working yet, we will soon be in the red enough to get that service from all data. The vehicle look up with the vin and plate is the Bomb with vehicle information.
Alexander
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Excellent software for organizing , Has helped me keep track of all my inventory and employee times.
All of my information is in order and I can see how my business is doing.
PROSI like most about autofluent how the are extremely detailed when it comes to an invoice/work order. I can find any specific info on any specific person and or date.
CONSThe least thing I like about autofluent is that Its not easy finding out where I bought part from when I open a closed invoice. I have to go through 3 menus in order to find out which vendor I purchased the outside part from.
Vendor Response
We are happy that AutoFluent works so well for you and ACJ Auto Tech. We're glad we could show you a quicker way to find your vendor and outside part information from the invoice by clicking the Details button. Thank you for being a great customer!
Replied February 2018
Jeff
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2016
Good software but would tweak a few things
I am pretty happy with the reports and being able to keep an eye on profit margin. I would like to be able to upload photos to the inspection and be able to email it to our clients. We have also had problems interfacing with other products.
PROSAble to pull reports quickly and monitor gross profit all the time.
CONSCannot email inspection to client. Cannot add photos to inspection.
Vendor Response
Hi Jeff. Thank you for taking the time to review us. You're not the only one requesting emailed inspections and pictures. I'm happy to say that our next release, which is currently being tested internally, will allow emailing vehicle inspections with images. Unfortunately, we're not currently integrated with EBIS Reporting, but we're happy to give them the information and access that they need to connect to your data.
Replied October 2016
Owen
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2014
Still new, but so far very impressed!
After spending significant time researching a replacement shop management system, We found there are only a few that back up the features that they claim. After being up and running for only a few weeks now with the Tabs AutoBiz system, it is working very well for us. The learning process is much easier than our old software ever was. Our database conversion process was extremely smooth and fast making it even easier to get up to speed! The Pros: - Easy to Use - Integrates with QuickBooks - Integrates well with the Online version of Alldata - Top Notch Customer Service / Tech support / Training without a long wait time - Easy to manage, maintain and control profit margins - Nice user permission management. Full control over what your users can see. - VIN decoding The Cons: - The online parts ordering process is completely different than our original software. I think in time, this feature will become a pro because I can see the advantages, but for now we have had to completely learn how to order parts online all over again. One of the best things so far has been the technical support. We have called with many questions and all have been answered very quickly and effectively. The support is great! It's tough to give 5 stars overall, because we really haven't been using it long enough to say for sure. All I can say is so far we are all very impressed and have no regrets about our choice to use Tabs AutoBiz.
Don
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed March 2013
Best Automotive software in the industry!!!
Great program. Easy to use. Extremely helpful staff. To describe my personality, I HATE CHANGES. ANY CHANGES. But I'm glad I purchased TABS!
PROSWe have been in the tire business for 9 years now. Over the years, we have tried a few different programs before TABS....all which were to exhausting to use. We purchased TABS because of a extremely high recommendation from another tire store owner(who TABS should hire as their salesman) It was the best thing that has happened to us. Besides being extremely easy to use, their Support staff are the best in the industry. This past week, our computers were attacked by a "worm" virus...and it literally contaminated all of our workstations. Troy and Glen of TABS both stepped up and help resolved the situation by doing a speedy analysis and quick reinstall. Unlike some of the Automotive Software Co out there, I was able to dial their Support number...and get someone on the phone the 1st, 2nd, 3rd, 4th, 5th and 6th time I called. In addition, Glen even picked up the phone late after their closing time to assist me with a full installation after I reformatted the computers.
CONSNo cons. Product is great. Staff is great.
michael
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
software
I was with ROwriter before switching, the customer support with this company a dream come true. I love how every time you get a real person, with real information, and will get to the bottom of the issue without charging you more and more every time. I highly recommend any automotive shop to switch.
PROSCustomer support and the ability to get help
CONSGetting use to it after years of different software
Belinda
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
The Best
The best by far! Support team is very pleasant to talk with note: again, my fault cause I jump the gun at everything.
PROSThe best program so far that I've had that had everything I needed to use for my business. Also had a few extra things that I've never had before and now that I'm using it I can't do without it.
CONSIf anything I guess I'd say I wish they'd make you go through a tutorial at the beginning for stubborn people like me that tries to do it there self
Joshua
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2010
The only way to run an automotive business
When I purchased my tabs software I had tried 4 different companies repair software. After trying tabs I knew it would be the best value. It was not until I needed help understanding an aspect of the program that I really understood what I had just purchased. The support team is very knowledgeable and eager to help in any way they can. I plan on only using TABS autobiz for my growing business. If you own a large or small auto repair shop you don't know how much you need this software untill you have used it and then try to work without it.
PROSExtremely comprehensive. Very intuitive and easy to use repair software. The way parts ordering, looking up labor times and everything else that goes into writing repair orders is seamlessly put together in the tabs auto biz software is by far the best. Takes advantage of new technology with the ability to email receipts and automatically let customers know when the are due for their next service. Customer service is superb.
CONSI would not know how to opperate my business with out TABS autobiz.
Kevin
11-50 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Software is easy to use and has many benefits to assist our customers with their Automotive needs.
Software and service provide exceptional value to anyone in the Automotive repair and maintenance business.
PROSEase of use, Integration with other apps and programs, reporting is great and inventory control is great.
CONSNothing disliked about this company, Any issues we do have, support will correct or make changes to system to eliminate out issues.
MATTHEW
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2015
Best Tire and Automotive Software
We found this company one day while google searching a problem with our previous software and Quickbooks. The free demo really looked good and so we opted for the free trial and fell in love with it. We were fortunate enough to be one of the first to install the multi-store version and it has been awesome. The part and labor guide intergration works great and saves time while building estimates. If a problem occurs or if help is needed the support staff are fast and really listen to what issues you are having. Autofluent has made a lot of changes for their customers since the release because they are really trying hard to make their software the best. We spent mega bucks on 3 other big software companies prior to finding AutoFluent and feel like this is the best value and feature rich one you can get. No other company will allow you a free trial period and Autofluent is growing and improving everyday to keep up with the demand of new and improved features.
Lynn
Used free trial
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
Reviewed October 2014
Review of AutoBiz
Not any one program would b a perfect fit for our specialized business, however AutoBiz comes the closest. The biggest benefit of AutoBiz is the program allows us to see profitability in a job from the start and helps us invoice customers quickly after the job is complete. We can see right away the profit in a job and adjust with ease if necessary. The inventory system is very useful and easy to use. Technical support is excellent. There are a few limitations in the AutoBiz program. The reports for customers, vendors, and inventory are a bit cumbersome to use and are limited options and there is no option to save reports you might use repeatedly. Also, once an invoice is finalized there is no way to adjust the pricing or add any charges. Overall AutoBiz is a good program.
MELISSA
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed November 2012
NOVEMBER 2012
I would recommend this software.
PROSThe customer service that Troy and Sean provide is exceptional and I couldn't be happier!
CONSThe only true frustration I have with the program is when I need to look at several Work Orders (looking for a vender on a part purchased, etc.) the system will take me back to the home page (and not stay on that customer's history) unless I use preview. If I use preview I can't view the vendor or list pricing. I would love it if the programers could make a "Done" button that would stay on the customer until I was "Done" with that customer. =)
Roger
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed February 2015
Great program and great people to work with.
We have been using this program since 1/1/2015. We are pleased with the performance of the program. A little tough to get used to at first, but once you get it figured out it is a great program. Monique in the support department has gone all out to help us with our questions. She has a great understanding as to how to get the program to set-up to your individual needs and how to make it save you time. Monique is Awesome to work with. If you are considering the Auto Biz program, I will answer any questions I can to help you in your decision. Great Program. GREAT Support team.
Janet
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed October 2014
Best Auto Repair Shop Software!!!
We switched to Tabs Auto Biz from Invomax in June and it's been the best investment ever! The software is very easy to use and customer support is top notch, it definitely meets all of the business needs and more. -Professional looking invoices -QuickBooks integration -Customer info and service history is easy to access -Keeping track of inventory -User management -Customer support is always helpful and always return your call or email. (Troy is Awesome!!!!) I highly recommend this software for your business, you will not regret the investment.
Mark
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2010
Tabs #1
I have not seen any software on the market that comes even remotely close to Tabs AutoBiz. My first and only recommendation.
PROSThere is not a more comprehensive, customized system on the market for tire and automotive facilities. It has all aspects of our industry covered. Support is always just moments away and to be able to speak with intelligent, knowledgable staff at all times is a welcome addition to the fantastic software!!
CONSHave not found any yet....
George
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2010
Best inventory system on the market.
I recommend this system to all auto service shops and tire dealers. This system is the best for all your tire and auto service needs.
PROSThis program is very easy to learn and use. If your looking for a system that does almost anything from managing sales & customers, keeping inventory and also online inventory if your a wholesaler then this is is your system.
CONSHonestly we have had this system for over 4 years and I haven't found any cons yet.
Carl
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2010
Shop Management Software
Try it you will like it!
PROSEasy to use system, integrates with parts catalogs very well, works well with QuickBooks. Very stable and the support is outstanding! They will adapt processes you need very fast, compared to other systems. Very fast and stable database - it does not crash like access databases!
CONSNeed to be able to restore a backup with out vendor help.
Jimmy
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed September 2013
Great program. Ideal for the small garage.
I've used this program for 9 months going. Yes, the initial costs are high but there are many options after that. The program works great and the support we had with the Autotabs team was even better. The business has grown from writing invoices out to being a professional shop. Best investment! Would recommend it to all. Don't think, just do it. You won't look back.