All Ramp Enterprise WMS Reviews

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User Profile

Amy

Verified reviewer

Transportation/Trucking/Railroad, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Robust system that is also easy to use

PROS

Ramp is a great system for our warehousing operation. It has all the necessary features, yet is easy to learn and navigate.

CONS

The billing set is a little ambiguous and the dock scheduler needs to have a 2 way link to receipts and shipments.

Reasons for switching to Ramp Enterprise WMS

Poor implementation and support

Vendor Response

HI Amy, Would love to get more detail about this and get your ideas on how we can improve both. "The billing set is a little ambiguous and the dock scheduler needs to have a 2 way link to receipts and shipments."

Replied April 2023

Scott

Warehousing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

RAMP is the future

We purchased the RAMP software six years ago for all of our facilities. We currently utilize their EDI, barcode, scanning, and portal WMS technology for all of our customers. The implementation was well organized and tailored to fit our time schedule and needs.

PROS

The software is very user-friendly, and RAMP can tailor your processing requirements specific to your customers needs. The ability to connect with your cell phone and utilize the inventory reporting and scanning features within RAMP is a huge advantage when you’re in the warehouse and do not have access to a RF gun.

CONS

Would like to see the “dock management” module upgraded from current version.

Reason for choosing Ramp Enterprise WMS

Customization abilities for data input and reporting along with the customer portal which allows our customers to view their inventory in a real time. RAMP also offers a on-line learning center that allows our users to learn more about modules within RAMP so they can understand the logic better and apply what they learned to the task which will make their jobs easier.

Vendor Response

Scott, Thanks so much for the review, really appreciate it. On dock schedule, Please share with me so I can share with tech team what your thought are on how we cna improve it. Thanks again, Tim

Replied February 2023

Jerry

Warehousing, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2023

Ramp user review

I have used Ramp for over a year now and found it easy to learn and navigate. I have used several other WMS systems over the last 25 years and found Ramp the easiest to learn and navigate.

PROS

Order and receipt entry are easy to use. Reports can be customized to my requirements. WMS is easy to use.

CONS

Order and receipt entries seem to be difficult to modify once saved or completed.

Vendor Response

Good evening Jerry, Thank you for the review, we really appreciate it. We do have a new process that allows you to reverse order and receipt entries fairly easy in the software. I would suggest you contact WMSsupport@rampsystems.com for more information on this. Thanks again for your support. Tim

Replied February 2023

Colleen

Warehousing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Best I have ever used!

I absolutely love RAMP. The customer service has been second to none. I have been working on a project with a RAMP EDI representative since Oct. He has been wonderful. Everyday something comes up and we work through it. I never have to wait, even through the holiday season he was wonderful to work with. My experiences over the past 6 and half years has been stellar with all questions, issues and new projects.

PROS

I love the RAMP software. It makes my Inventory Management job so much easier. I can not imagine doing my job without this software. I am able to track the every move a pallet moves from the time it arrives to the time it leaves. I can not tell you how valuable this tool is. The web user function is loved by our customers. They are able to track and watch their own inventory, shipment and receipts. It is the number one selling point of our warehouse.

CONS

There are many changes that happen to the software, sometimes we don't get the memo that changes have been made. Often I discover wonderful new functions on my own, wishing I would have found them sooner.

Vendor Response

Thank you Colleen, Great review. we are working on new release notes and hopefully they will be available soon. Have you seen Ramp University yet? Tim 573-480-7081

Replied March 2023

Scott

Logistics and Supply Chain, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Excellent response time to our needs and the ability to offer a web portal to our customers is A+

Since 2016 we have been in a growth pattern and the RAMP WMS software has been consistent in supporting our needs. We know that the RAMP team will be there to help figure all of the required transactional issues associated with the onboarding of our new accounts. Their outstanding support allows us to just focus on our customer.

PROS

RAMP WMS software was obviously created with the vision to support a distribution model that is very easy to use and understand. The point and click fields along with drop down boxes streamlines the process and minimizes error in data entry. The Web Portal has been received with great reviews from our customers and having the ability to Export data into Microsoft Excel is also a huge advantage.

CONS

Very little negative feedback has been received since we implemented RAMP WMS software. Documentation for all the different modules that's included could be better by possibly adding screen shots, but that's the only negative .

Alan

Warehousing, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Excellent 3PL WMS Software

Ramp was easy to install, easy to learn, and easy to work. We work well together and collaborate on enhancement for the software that ultimately brings a better software to us and their other customers. Ramp's web portal keeps our customers informed of the status of order and provides excellent reporting, so the customer know what is going on with their product.

PROS

I have been using Ramp's WMS and EDI software since 2014, and have been pleased with the software and performance from day one.

CONS

I do not have any negatives to speak of about the Ramp WMS or EDI software packages.

Reason for choosing Ramp Enterprise WMS

Cost, flexibility, and ease of installation

Reasons for switching to Ramp Enterprise WMS

Limitations in the software and lack of support on needed enhancements.

Vendor Response

Thank you for the nice review. Tim

Replied March 2023

Chris

Warehousing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Ramp Review - 3PL Baltimore

I am extremely content with our relationship, service, pricing, and ongoing partnership. Happy to answer any questions if needed.

PROS

User friendly interface cuts down on training time and learning curve. Everything can be exported into Excel with a few clicks. RF screens and program is easily changeable. Customer service is significantly better than our last 2 WMS programs, this is significant. Adjustments are easy and user friendly.

CONS

Our billing is somewhat unique relative to other 3PLs. We had to build out some changes but the customer service was excellent through this process, which is what really matters in order to implement change.

Reason for choosing Ramp Enterprise WMS

See PROs above

Reasons for switching to Ramp Enterprise WMS

See PROs above.

Vendor Response

Thank you Chris, great review, we really appreciate it. Tim

Replied March 2023

Patrick

Warehousing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

We love RAMP

I am overjoyed with my experience with RAMP. The system gives us the accuracy and reliability we need for billing. Furthermore, RAMP provides our warehouse staff with a flexible which can be customized to achieve any solution efficiently.

PROS

We use ramp to manage 30,000 + shipments per month across 70 different clients. We have 70 integrated solutions so that the data flows seamlessly into and out of the WMS.

CONS

The online client portal is the least impressive component.

Reason for choosing Ramp Enterprise WMS

I had prior experience with RAMP and I knew it was exactly what my company needed.

Reasons for switching to Ramp Enterprise WMS

We needed a system which was affordable and did what we needed it to do.

Vendor Response

Hi Patrick, Thank you so much for the review, we really appreciate it. Tim 573-480-7081

Replied March 2023

Scott

Warehousing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

RAMP WMS has it all

GREAT!Purchased in 2016, nothing but good things to sayReal time updates and excellent training for new users

PROS

Ease of useCan download any information into Microsoft ExcelFlexibility and superior customer service when needed

CONS

Needs a dock management module to assist in scheduling inbound freight that’s not transmitted through EDI

Reason for choosing Ramp Enterprise WMS

Ease of useModules included in softwarePrice

Craig

Warehousing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Great WMS

Our overall experience with RAMP has been exceptional. They assisted us in moving from an antiquated, disjointed WMS to a state of art platform that linked all of our processes. Our larger customers demand a customizable, EDI solution and RAMP delivered!

PROS

RAMP is highly customizable and easy to use. Combined with excellent support, the RAMP WMS is a critical component of our business..

CONS

The system performs as advertised. No Cons.

Reason for choosing Ramp Enterprise WMS

Cost, flexibility and support.

Vendor Response

Hi Craig, Thank you so much for the great review, we really appreciate it. Tim 573-480-7-81

Replied March 2023

allen

Logistics and Supply Chain, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

Ramp WMS

PROS

The product is flexible and able to perform across a variety of very different companies requirements. from ecommerce to bulk or chemicals to school supplies.

CONS

3PL transactional billing can always be difficult but Ramp always works to create a solution

Reasons for switching to Ramp Enterprise WMS

lack of customer service and ease of use

Vendor Response

Hi Allen, Thank you so much for the review, we really appreciate it. Tim

Replied March 2023

Reuben

Warehousing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Would Recommend

PROS

Great tracking history of our products if we ever do have an issue.

CONS

Sometimes we do have an odd glitch when receiving. Whenever we have any issues the RAMP team is always able to help us improve so they do not happen again.

Vendor Response

Hi Reuben, Thank you so much for the review, we really appreciate all your help. Tim 573-480-7081

Replied March 2023

Eugene

Logistics and Supply Chain

Used free trial

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2014

Ramp Enterprise Software Empowered Our Company

PROS

Being a 3rd party warehouse we deal with many different customer needs and expectations. From the most simple sometimes even verbal orders for shipments, to very elaborate and customer specific EDI instruction sets. These setups have to be tailored to each customer. Our last WMS provider's favorite answer was "we cant do that." This promted us to switch to Enterprise as they said they would do anything they could to meet our customers needs. They have yet to say no to any of our needs and we are now as a company very tightly linked with our now elated customers. We have also saved over 30k in paper alone because of the features and document handling Entrerprise has. Also the acknowledgement from tech support is always there. So it provides a good feeling that your issue is noted and they are working on it.

CONS

No complaints really. The system came as a 180-degree change from our prior software. We were nervous to say the least, but everyone picked it up pretty easily and we didn't have anyone that said "I want the old system back."

Jackelynne

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Intuitive Software

PROS

What is impactful is that it was easy to learn and easy to implement into our everyday warehouse needs. This has helped us become more professional and our customers are happy.

CONS

Visually, the software is straight forward. It would be nicer to have it appealing to the eye and not so small. I have adjusted the size of the windows and font manually.

Vendor Response

Good evening Jackelynne, Thank you so much for the review, we really appreciate your help. If you check with support (Don) he/they can help you reconfigure the screens. It pretty easy to do. Thanks again for all your help. Tim 573-480-7081

Replied March 2023

Charlie

Logistics and Supply Chain

Used free trial

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2014

Great product, great people.

PROS

We are just finishing up integrating Ramp into our company and can honestly say that we are glad we went with Ramp. The WMS is easy to use and easy to learn. Most importantly, it was able to adapt to all our custom needs. Everyone of the staff have been an extraordinary help and they are all a pleasure to work with. They continuously took the time to understand our needs and help us in every which way possible. It is obvious that RAMP genuinely cares about the customer base they have and looks to build on going relationships.

CONS

Truthfully nothing negative can be said about a company that works as hard as Ramp does to make sure you are a success.

Kevin

Logistics and Supply Chain, 51-200 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2018

Ramp has the features that allow me to setup directed movements and allocation strategies that drive efficiency in the operation.

PROS

Phoenix Logistics, LLC is a new user of the Ramp System software but everyday we are more and more impressed with the features in Ramp and the intuitive way in which the software was designed.

CONS

The software documentation is a little weak but the personal support group has made up for that short coming.

Ethan

Logistics and Supply Chain

Used free trial

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2014

Director of IT

PROS

This product is extremely easy to use and very user-friendly. The WMS system is well laid-out, simple, and self-explanatory, which makes it very easy to train new employees. I have created very easy and complex orchestrations in the EDI Interchange product to move data around and format it as needed. There is not a partner in the world that we are unable to trade documents with because of this application. Very happy!

CONS

Nothing. We are pleased. Our staff has no complaints.

Faye

Logistics and Supply Chain

Used free trial

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2014

The WMS we were looking for

PROS

The software is easy to use and has allowed us to service more customers without adding administrators. Giving customers access to viewing inventory online has been a great selling feature for us. Ramp offers everything we were looking for in a WMS.

CONS

We like everything! No one on my team has any complaints.

Bart

Logistics and Supply Chain

Used free trial

OVERALL RATING:

4

EASE OF USE