Our website and online ordering is powered by Flipdish

Customer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.

There are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.

We have an excellent performing consumer App thanks to Flipdish bringing in sales for our customers daily and weekly.

Great support and business understanding from the Team in Flipdish which made the setup and implementation easy when it came to our App. The software is rock solid and very stable, the Admin is easy to use and intuitive and from a consumers point of view the Flipdish App is the best on the market, getting the consumer to order in just a few short steps and makes the payments option seamless and secure.

Nothing we have found not to like in this software in 4 years of using the App.

My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up.
No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. 
I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.

My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up.
No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. 
I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.

My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up.
No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. 
I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.

Without question the best part of Flipdish is their customer service, and ease of access to that service. Superb from start to finish and you’re treated like you matter and not just another client. The app itself has 100% uptime and I haven’t received any negative customer feedback about it.

The flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.

A personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.

ease of use, cheaper rates, our own app without the hassle.

Customer Service is top. Nice and easy App for customers. Obviously lower percentage taken. Great companion website. Speed of corrections and change to menus.

Device in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.

I now have a very simple way of rewarding my customers for their loyalty, it's all automatic, for every 10th order they get 11th free, therefore its an incentive for them to come to my business instead of one of my competitors. Ordering is so simple, it cuts down on staff time answering the phone to take a customers order, and also cancels out any chance of the order being taken down incorrectly. I can also see the most popular items that are selling on a daily weekly basis.

As of yet I have no dislikes with this software, any issues I have from time to time with cancelling a customer order has always been dealt with in a very timely manner

Flipdish is a company that’s not been appropriated enough 1 very friendly staff always ready to help 2 rates are very good and don’t effect my margins much 3 the platform is just as good if not better than other market leaders 4 their constantly updating and upgrading

I found it very user friendly and it’s extended features are very useful and gives you control over your offerings it’s a great system

I’ve no issues with Flipdish or the service that they provide

Customer increase

If there is an issue it gets resolved very quickly. If its something that cannot be resolved right away team keep us updated Great customer support/service.

We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .

I tried tens of options and the consumer experience of Flipdish is unmatched. Setup was fast. The automated loyalty and retention systems very useful as they take care of themselves and don't need me to do any extra work. Our collection business is doing really well with the app - really helps manage the lunch time rush.

Quick setup Good features for loyalty and retention campaigns Full access to customer data Discount vouchers are useful

We email in menu changes. Would be nice to be able to make these ourselves but so far all changes have been made in under a day.

We like very much all the marketing features, it's very quick to order and from an owner point of view, we have access to all we need to control our business. Customer service is spot on... thanks to the team!

As any software, it needs improvements to accommodate everyone needs... some bits are missing or need to be implemented, but the team is very supportive and they are keen to develop new features that are important for restaurants' owners to make the software even better.

I have a greater number of prospective customers who use the Flipdish app and our integration is working well at the moment.

The app is easy to use with a user friendly interface. The reporting is detailed with a simple summary delivered every week, so analysis can be as detailed or general as you would like. Integrations work well and require minimal maintenance so it can work in tandem with multiple software apps.

Not much, most issues I had have since been resolved, which gives me confidence that any future issues will be remedied in a timely manner.

Never had a problem that they didn't fix or couldn't fix for me , their service is top standard

So staff friendly and reliable and complete package for customers

Nothing this software is easy to use and reliable

Easy to use. Everything i needed to run the day to day business is there already. Customer service always good always available on phone.

Nothing really. Everything i want is there. Never had any major issues.

I generally liked the app and the idea behind it. The main problem is how to convince people to download yet another app in to their phone....

Good for building customer's loyalty to the business. If you actually convince customer to download the app...it makes a good tool then. Easy push notifications.

Not enough help given in terms of encouraging new downloads. A bit delayed software updates. They need to work a bit more on location services.

The Flipdish team makes it perfectly clear from the outset that they take full control of set-up. From first contact we have been hugely supported. We were immediately allocated a Sales Contact, then a Sales & Project Manager and now have a dedicated Customer Success Manager. All have a complete 'can do' approach. Nothing is too much to ask. We had been working on the project for some time with a target launch date, however when world circumstances changed and we needed to 'get going yesterday' Team Flipdish jumped into action to meet our new 'immediate' launch requirement.

For a first time online retail experience, Flipdish was an effort-less add-on to our revenue streams. The integration with our point-of-sale system, the ease of 'loading' our menu content and the 'fields' to convey information to the customer are simplicity at it's best. Our finance department was satisfied with the reporting tools and the ease of the payment method integration.

So far each and every requirement seems to be well covered.

admin panel and control over customers and sales

There is nothing the I can thinks about

I’ve been with Flipdish almost a year now and everything has been great .. menu and price changes are just an email away the team at Flipdish are great to deal with and positive feedback from customers using the app.

Software to someone like me who is not an expert is very easy to use

No cons whatsoever I’ve used different software in the past and this by far is the easiest to use

Exceptional customer support and super efficient support team!

The customer support is second to none. The team are so friendly and efficient.

There is no weak link in the flipdish team

Easy to use and navigate. Easily updated

Needs a simplified weekly Sales reports

End user Customer interface is very easy, Customer service B2B is great.

Need for more reporting options and customisation.

This software is user friendly , very easy to use.

The docket can sometimes hard to read during rush hours

More customers and facilities on ordering!

Easy to use, customers liked it

I am not able to change the opening and closing time by myself

Overall 7 out of 10 happy.

Easy to use, customers happy. Happy to be able to add images

The inability to put on hold certain products and have them be on hold wherever there present. Also portal very buggy, very annoying.

Great customer support. Very fast at menu changes etc.... So easy to use for customers and administrators

There's nothing really that displeases me about the software. I think it's great. If I was forced to pick a con., maybe a reduction in fees.

Have had no major issues with flipdish at all. Nothing that we don't like. We are very happy. Thank you.

Everything is done so the customer has an effortless and simple experience. Requires less clicks from order to completion. Excellent back of house to look up customer orders etc.