We needed to identify what was selling, what was dead stock and what we likely to run out of before the next delivery arrived. With long lead times this is tough to manage but IP has really helped us step the business up.

* Easy to get started, although takes some work to set it as needed * Excellent API for automating works flows * Pricing and automated price reduction when your stocked items falls * Summary level and detail drill downs allow questions to be answered and reviewed in one place * First rate suppport team

* Company has grown quickly and there have been occasional bugs or issues that have impact on availability * reconciling invoices against POs is tricky as there are not enough "extra charges" boxes and no way to reconcile multiple invoices against a single unless you keep a separate record outside of IP

Very quick and easy to understand where your inventory problems are at, how much you should be ordering, and alerts to bring issues to your attention proactively.

The ease of navigating your entire inventory picture is hard to beat. They've done a great job with all relevant info at your fingertips and with lots of customizability on what info to show, and pop-ups with other critical info to condense a lot of information in a compact area. Just one example is the Demand Planning capability: It allows you to see at a glance whether you've had stock-outs of a product in the last X months, how many units per month you've sold, incorporates that into a forecast, but then also allows you to simply see that info and make your own determination for demand. In that same Replenishment area of the product, you can see shipments you have on the way and when they're scheduled to arrive, how many days/months of stock you have and PO cover ordered, etc...It will even take into account how much you're going to lose in sales dollars per day if you stock out. All of this integration with BrightPearl is excellent. We haven't even scratched the surface of the reporting features yet, but they are plentiful. Support has also been excellent and they've added features we needed based on our feedback.

Purchase orders could use a bit more customizability. A few more custom fields so that we can add extra info on line-by-line basis as needed would be great.

Disappointing sums it up. They promise a lot but the problems cause huge headaches and loss of money. As I write this we have >30 POs we need to place in order to receive stock before a 4-day holiday weekend... we cannot even add a single item to a purchase order! Purchasing is a business critical function and Inventory Planner simply cannot be relied upon.

When it works it makes purchasing straightforward. The forecasting aspect works fine. It's easy to import and export purchase orders.

There are frequent periods where Inventory Planner does not sync with Shopify. At these point the system is rendered useless as data is not up to date so purchasing cannot be done without taking a huge gamble. There are periods where there is zero functionality - usually when the sync is not working. Here nothing whatsoever will correctly load. It is as if they don't have enough AWS server capacity to deal with data and it backs up all the requests from their clients, freezing it for everyone. When there are extended periods of downtime there is a risk of data loss through syncs failing. Customer support is barely interested. Brief replies with no real care or concern of the business impact of the problems they are causing. For the high price paid we expect fast responses from people that resolve things. There are other annoyances e.g. it is not possible to merge multiple purchase orders from one supplier.

Outstanding. For the price, the customer support, the training webinars and youtube videos, detailed documentation - it really is unrivalled and we have tried so many different systems. Thoroughly recommend!

It is very fast, never having to wait around for it to load up and recompute constantly. It syncs all the data in the background every few hours which means rapid use. The forecasting is top notch and takes into account so many variables, seasonality, vendor/product growth and much more and then simply advises you the amount to order. Again based on minimum order quanties, carton quantities, pack sizes etc. This makes for easier ordering and our suppliers appreciate our Purchase Orders matching their systems. Inventory Planner also integrates seemlessly to a ton of different systems which we also use and makes it very fast and easy to use for the whole team. You can also export orders and data very fast to excel/csv, we can pull data from tens of thousands of products with all their forecast data from inventory planner to excel in less than ten seconds.

Nothing! Genuinely nothing at all, just wish I had found it sooner.

Very good experience since the first moment. Loaded all my data in very short time, all was nice and consistent. Had some questions on the forecast result and the team supported me all the way. Also, a couple of minor issues appeared and were solved in no time. Excellent solution!

Integration was a breeze with Zoho Easy data loading process via flat-file too Outstanding customer support Decent user interface and very powerful search mechanisms

Could have nicer graphics Not being able to trigger data synchronization Posibility to customize the solution (my company logo, etc...)

I love using this software, it makes purchasing and inventory planning so easy.

VERY customizable, integration is easy, slick UI, receptive customer service and dev team, accurate forecasts, great suggestions, lots of supplementary information available in FAQs/webinars/youtube videos.

Sometimes settings take some digging to find, or in a few cases I had to ask customer service is something is possible - it almost always is, and it's always something I overlooked or didn't know existed until I asked.

Easy to navigate and to integrate with our Omni-channel management software.

Some things can be over whelming with all the data provided.

It is totally awesome it makes my work ease. Through it now I am able to manage my things well

Inventory, Reorder, optimize inventory and many more features are most important. With Inventory planner I found it very easy and useful.

For me it feels every features are useful, some things like stock summary and reorder are the things can be unused

Lightening fast inventory ordering software. I have used them all in the past 20 years and this is hands down the fastest, most accurate, well though out and intuitive software. Literally saves hours of time every single day.

It’s speed. It calculates everything so fast and handles 30k Products and 3 locations with absolute ease.

I want all the fields / filter options available across all sections sometime I can’t quite tweak the reports to a very granular level.

The integrations are great and easy to connect. It is easy to update the forecasting method used. The customer support is very quick and effective.

It takes a time to get used to the software. Like any forecasting tool, you need to use your business knowledge alongside the tool. It is not a negative, it is just the reality.

Was good until the massive holes in their CS capacity became apparent. We can't have this much liability in a system that is so integral to our business planning. Ugh.

It mostly does what it needs to, except when it doesnt.

My biggest gripe is with the customer support. It's simply not designed to be able to manage wide scale issues with their system. They have no direct phone number to call, and their chat system is a queue, meaning they get to you when they get to you. This isnt such a big issue with small problems with single accounts, but when they have a system issue effecting many accounts it means replies take days...and those replies are short and terse without offering any resolution. Right now the system has been an issue for about 1 week. Their "resolution" to the wide-spread issue was to move to a restore point from many days before the problem occurred. This means all the data that was input in the interim is missing. This means I have 15 missing POs. This means my inventory check-in from the past however many days is no longer accurate. These problems will persist for months as we discover them. The reply from their support....what reply? We are looking at other systems for management because we cannot operate a business like this.

We continue to be pleased with our experience and there is certainly more functionality to be explored, if we can invest more time I am sure we can get more value from the software.

The onboarding and patience of [SENSITIVE CONTENT HIDDEN] and the team has been second to none. They invested time into understanding our issues and find solutions for the complexity encountered in our business. The software is good value for money as we have limited time to spend on forecasting, IP helps us keep us in check and identify OOS risks. It also helps us forecast demand across multiple warehouses which are fed from our main warehouse. It's a good bolt on for anyone using Unleashed inventory software.

It can be a bit slow at refreshing but this is a minor issue!

We ended up cancelling our subscription, as the daily emails (seemingly a wonderful idea) only created more work and confusion. It wasn't worth the cost.

- daily emails give insight into out of stock and low stock items, makes it easy to react to conditions. Emails are highly customizeable to narrow into what you want to see. - incredible reporting tool, lots of insights and factors you can add into reports (such as taking into account sales and holidays and how that impacts demand numbers) - great way to narrow down and analyze individual skus, sales history and forecasting - integrated seamlessly with Magento

- daily emails can be off by a day. Tried working with customer support on this (for example, item was out of stock, came back in, is up and available on website, but daily email the next day still shows it out of stock). Customer support unable to fix, created more work having to look into individual skus.

Great product and great support!

Replenishment and Open to Buy allow a great amount of user input to tailor results to the business.

Open to Buy should allow re-ordering of the display of product categories.

Super easy to use and just plain fun! I like the way it tracks bundles and assembles, and lets me know how much to stock of each component

I didn't find it sooner! This seriously makes me look like I know what I'm doing :)

ease of use and replenishment makes it easy to understand what's happening with product.

doesn't show contribution cost on each channel

We really value Inventory Planner as strong tool within our business.

How quickly the system calculates the formulas, makes replenishment easy and when you do have a questions they are super fast to help you out.

Sometimes I wish they had more trainings and a way to make transfer more simple between store locations

If it wasn't for Inventory Planner we would be playing the buying guessing game.

Easy to use and to see past sales and inventory on hand helps us order for the future.

When migrating over from one platform to the next we lost our sales history, but thankfully IP was able to assist and we did get it from another channel.

The amount of useful features! It's a great tool for Inventory Management and analysis.

I thought that during the implementation phase we would have a contact person to have a call with in case of an issue. Our assigned project manager was very slow in responding and not really helpful in fixing certain issues. So I think the implementation phase is a bit overpriced. However, the Customer Support team is very helpful and can be contacted via mail or chat.

Awesome!

Ease of selecting vendors to stock up from and the amounts shown.

It seems to have all features needed for what we do.

The support for the software is really good

Helps us plan what to buy and keep track of old stock

Can be a bit complex for our needs It has a lot of features we don't use

Inventory Planner helps us keep stock at the optimum levels, thus avoiding unavailable items and or dead stock.

The abilty to set stocking parameters by groups and or individual items is a must in tracking stock.

We build prudcts internally to make another product for sale. Would like to be able to generate an internal build/assembely order, as opposed to an externall purchase order.

It seemed like an overly complicated piece of software at the beginning. However, an inventory planner software has to be able to display a lot of information and take a lot of factors into cosideration. It takes some time and tests to find the best way to use it for your specific need, but once you do, it helps replacing those nasty spreadsheets where you've been keeping track of your forecasts

- flexible forecasting methods (great for our seasonal sales) - it allows us to override the default forecasts with manual inputs in a simple way, while still reminding you about the default forecast - keeping track of our Purchase Orders thanks to some extra fields (compared to Quickbooks Commerce) - great complementary product to Quickbooks Commerce - it syncs the POs and sales very well - offers important information about forecasted revenue for our cash flow

- syncing with Quickbooks Commerce is not live (it syncs every few hours). However, this has proben not to be a real problem - the interface seems dauting, at first, because there is so many data displayed. Once you get more familiar with all types of data displayed, everything becomes easier to understand

We are using less resource to make better procurement decisions and determine better selling tactics from reports such as overstock report

Integration with Brightpearl - products and purchase orders flow very well between systems - love the overstock report and easy to use filter

Learning about the different forecasting algorithms takes time - but this is the same for all forecasting systems

We have benchmark quite a few software in this field and this one is the easiest to use. At first, pricing was so low compared to other solution that we hesitated and were concerned about the quality. But honnestly it is equivalent to software costing +$1K / month. Good Job !

Really easy to use and really fast to implement, you can start to forecast your first orders in less than 2 hours. Some issues on our side with the API but quickly solved

Some automations could be added but this is not a really cons as the software is already working like a charm