this software is simple to use for everyone. Everything is well explain no matter the levels of knowledge.

I really dont know what to say about negative from this software. I really loved this software. Thank you MAitre D

Great but a little difficult setting up for menu items.

Support was awesome...no matter what time of day or night - someone was always there to help out any problems we'd be having. It wasn't made for communicating with our hotel software but they made it work. The software does a lot more than we actually use it for.

Problems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end.

I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.

It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen

When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!

Easy to set up, Great corporate head office module. Can add new items in multiple locations within minutes.

Has its fair share of bugs, but which software doesn't. Need to communicate without th support to fix the issues which takes time.

This system makes it simple to take care of customers in a timely fashion. The POS terminal is easy to set up and use which made the transition much smoother from the system we were using.

Preloaded items were a plus for us when it came to drinks

So hard to set up new users and train new people on it. I couldn't get training help. Paid for a whole session so they would go over every single part of it. They didn't cover much in the training.

Work at a hotel in BC Crashed all the time, slow Froze Was not very easy to make it our own

I guess the good thing was easy to train people on

Old school! Very basic program we used Crashed al the time

This software is great for companies that need something simple to work with and are not looking for propitiatory POS systems.

At times when using the software at the POS it seems like you have to take more steps then you should to complete certain functions.

Great POS system for restaurants in a hotel if you have a PMS system that is compatible with it so that Room Charges can be synced.

This POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report. The UI is very simple and easy to use

It uses very old SQL libraries, so not the best way to store data. The system does not easily integrate with different systems, so you are limited due to compatibility.

A great buy for any restaurantor that is looking to get the most profits out of his business and increase customer satisfaction with faster and more efficient service

Great user interface easy to use. Easy to install, great customer service . Very stable and robust software Very flexible can be adapted to any type of rerstaurant. Great reporting. PCI compliant software.

Nothing bad to say about it, Seriously!!

It had good functionality and layout, but it was outdated.

Large colorful buttons on the screen that can easily be identified.

Too slaw to start and it does has multiple screens option while you are using it.

simple.

no support, extremely expensive when you get and if you get it. it looks like there is only one tech in the whole city, phone support takes days for a call back if they call back.

Easy to use, quick set up, great customer service,

Easy

None

It's a Great product and all our customers love it

Easy to install and to train end users. Can easily be adapted to the different needs of different customers.

Could be improuved for the Bar management and Bar control

This software is pretty convenient. Employees can learn how to use it very fast and the functionality are all included. Would recommend !