All Radley Data Collection Reviews

1-11 of 11 Reviews

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Josh

Plastics, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Customer service

The software is good, however the Customer service is even better. Radley is one of the best companies I have ever worked with when it comes to customer service and the knowledge that the support staff has. It is A+

PROS

It is easy to use and nice to find out issues before hand with data collection

CONS

A little slow at times, and can be a little clunky

Vendor Response

Thank you for your feedback. There were some factors which affected response times and we were happy to work with your team to resolve those.

Replied June 2019

Ric

Information Technology and Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2021

Using Radley in a Manufacturing Environment

I've dealt with the folks at Radley for many years and have to give them high marks for customer service. Good group of people.

PROS

Being able to perform real-time transactions on the floor is critical for our business. The use of the Radley software has enabled us to streamline processes in many areas.

CONS

Anything that we felt was missing, they were able to write custom code to handle. That said, we really haven't come across anything we can't do.

Reason for choosing Radley Data Collection

Their ability to work with our ERP system was key.

Vendor Response

Thanks for the positive feedback! We're glad to be able to offer high levels of customer service.

Replied June 2021

Chad

Verified reviewer

Plastics, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2019

Cusomizeable!

We use Radley data collection to bridge the gap between our shop floor and the requirements of our ERP. It is a great tool with friendly and supportive staff behind the product.

PROS

The ability to customize the software to our process is invaluable.

CONS

Making a version compliant with IOS or Android would be most beneficial.

Vendor Response

Thank your comments and inquiry. We currently have a number of customers who have fully transitioned to Android devices. An iOS version is currently under review.

Replied June 2019

Peter

Warehousing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Remove the Human factor

We have simplified the storage and shipping of out material. Before we started using Radley to verify and ship material, there were times that the wrong product was sent to the customer. By using Radley to verify AND ship our material, we have not had one customer complaint of a mis-shipped product.

PROS

This software will remove the Human error factor in scanning the barcodes. The scanner will pick up exactly what the bar code has embedded in it.

CONS

Making custom modifications to the software can be a time consuming factor.

Vendor Response

Thanks for your positive comments. Our partnership in configuring the system to meet your unique needs has been a Win-Win for all of us.

Replied June 2019

Jim

Consumer Goods, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

IFS Barcode Data Collection

Have been using Radley barcode data collection for 10 years. Its highly configurable allowing the supplier to configure it to meet our specific requirements.

PROS

Ease of use. Users like the look and feel. Almost no additional management of the software required after setup.

CONS

Does require a bit of setup to integrate it into your environment.

Vendor Response

Gables Engineering is utilizing Radley Barcode Data Collection integrated to their specific business process and IFS Applications ERP.

Replied June 2016

Ivette

Writing and Editing, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

Radley Data Collection Review

easy to use, customer service support helps and find the problem easy and fast lest than 24 hrs

PROS

that its easy to use, and I avoid to enter manualy

CONS

now I like everything (after all my small errors were fix)

Vendor Response

Thank you so much for your positive comments. All Radley associates strive to put the customer first, and the Support team members are just the first line ready to triage and resolve issues quickly.

Replied June 2019

Nick

Building Materials, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2019

Radley Data Collection software integrates with your ERP well

We were able to successfully generate real-time data about our manufacturing process with Automatic Data Capturing which utilizes the Radley software. Using wireless scanners, our ERP is automatically updated when parts are fabricated, checked by our Quality Control, loaded on a truck for shipping, and even in the field when the parts are received on the jobsite.

PROS

The software is straight-forward and easy to administer. It plugs along, day in and day out, doing it's thing and rarely requires administrative work unless adding hardware or changing licenses

CONS

It is based on a lot of moving parts with regards to 3rd party software. So long as everyone is playing together nicely it works

Tanna

Plastics, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2019

Survey

My overall experience is that it works for what our company needs and the techs are pretty flexible.

PROS

The ease of the menu options for the users.

CONS

The fact that it sends transaction sent notification when the transaction did not really send or update.

Regina

Plastics, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2019

Radley Administration Software user interface needs an update

Radley helps with inventory management. We move inventory, create dispatches, count job outputs, and receive shipments with it. Radley is an integral part of our system.

PROS

The scanners are easy to use with clear icons and easy navigation. It works with our ERP to reduce work and streamline processes.

CONS

It is not easy to search for information in the Radley Administration software . It would be much better if there were more robust search options to allow users to search by serial, job number, or other information in the system. The lack of error messages from the ERP system makes it hard to figure out why transactions do not work. If the system could pass error messages from the ERP, it would help us resolve issues much faster.

Vendor Response

Thank you for your input. As a result of our joint efforts on this topic, Error Email alerts are now in place for your team.

Replied June 2019

Brad

Plastics, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2019

Radley Software

PROS

It's tracking ability is nice. I can print reports.

CONS

There are functions that could be better. The ease of use is neutral.

Erick

Automotive, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Radley SW

It works really great

PROS

Technical Support. They work really fast

CONS

Architecture. It is not easy to understand from the technical perspective

Vendor Response

Thanks for your feedback. We've provided your team a copy of your Statement of Work, which includes architecture diagrams and narratives. We're available to review in more detail if necessary.

Replied June 2019

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