Flightdocs has been an excellent transition. It was easy for myself to learn the software and navigate the apps and site. The maintenance tracking, editing and customizing has made us more efficient and allowed us to be better prepared going forward. With that said, what has pleased us the most is the customer service. I know when I call I will be speaking with someone within two rings, at any hour of the day and that individual will be able to answer my questions or help with an issue.

The software is very fluid and easy to navigate. The layout and design is very appealing and focuses my attention to key areas in maintaining our fleet.

- The colored boxes are terrific. However, I do need to remind myself at times to check the actual due list when forecasting maintenance. - I've also recently realized how it could be beneficial to have more capabilities with the iPhone app. Specifically, being able to view logbook entries.

The best part about using Flightdocs has been the amazing support and customer service they offer. We have been using the system for personnel and aircraft scheduling, manly in relation to training. This is sort of new ground for Flightdocs since they manly focus on aircraft maintenance, so there have been a few bugs (to be expected with something new). But any time I've had an issue and I call, I always talk to a live person and they always have the most amazing attitude. Problems are solved quickly and efficiently which allow me to continue on with my workday.

There's just some growing pains with the new processes, but that is to be expected and we are transitioning out of it.

None

Friendly support people and would probably work if just using for maintenance tracking. They are definitely less expensive than other tracking programs but if you have a new airplane they have to build your tracking.

Did not deliver on their promises and would not refund our money. Make sure they can do what you request, and be using it, before you pay them or you'll be out the money.

I love the customer support. Fast responses to concerns and questions answered quickly. By far the best around.

I can't print out a blank task card. It's difficult to narrow down a search between aircraft in your fleet when opening the program.

GREAT!

I loved the fact that when I contacted FlightDocs technical support, someone picked up after 3 rings. The person who picked up the phone asked me the right questions to see if she can resolve my problem or if she need it to create a tech support ticket. The after hour support was great. SHe was driving home and she said she would call me in 20 minutes, she actually called me in 20 minutes. My FlightDocs issue was looked at and issues was resolved before next business days.

Hard to work with both FlightDocs and Rockwell Collins. Maybe someone can be trained for Rockwell Collins support "FOS"

The cost savings along is a reason to switch to FlightDocs. We have evaluated all of the other maintenance providers out there, some of the very inexpensive ones are nothing more than a glorified spreadsheet. On the other end of the spectrum you have CAMP, which has grown to be a very poor customer service-based glutton of money. Flight Docs fits in the middle very nicely. They have the services and features that you require and expect, at a far better price than CAMP. They integrate with most 3rd party management and operations software, has their own stand alone iPad app, and provides great customer service.

It has the same functionality as CAMP with a lot less cost.

Convincing maintenance folks who know nothing other than CAMP to use it.

Fantastic product with great customer support.

Easy to use, revise, customize, and train. Very easy to navigate and add compliance, revise, or edit tasks. I love the ease of use along with the amazing customer support. Other vendors make it so hard to control your own aircraft. With FlightDocs you have the freedom and flexibility to make it fit the way you do business, with the comfort of knowing you are backed by an amazing customer service and management team.

To be honest, my critiques are so small and nit picky, they are not even worth mentioning. This team really has put together a great product.

My overall experience with Flightdocs so far has been very positive. Not only is their customer service team always available, but they truly want to help and provide system expertise and support at every turn. It is refreshing to work with an organization that is responsive, drives results, and listens to the needs of its customers. Flightdocs demonstrates a sincere desire to show continuous improvement that results in better software capabilities, cost savings, reporting and efficiencies for organizations interested in implementing a software solution.

"User Friendly" is what I like most about the software. The entire design of the software is based around the user interactions and is developed to ensure full functionality of transactions and reporting.

There are still features that require development and inclusion. The team is very responsive and is working with us to roadmap and get priorities established which will improve the system for our organization and other customers as well.

Program easy to use and always help available on the phone

Program that has easy tracking of maintenance inspections and Components

No good way of tracking oil inventory and easily going from shelf to aircraft and a way to show usage of the oil

With previous maintenance tracking software, items were regularly missing after being scanned and several regulatory issues resulted. Missing items were compounded by the multi-layered, overdone systems we previously used. QA reviews of maintenance accomplished should not have to include a course on how to use the system each time. With Flightdocs, our QA techs can easily develop a flow and get the job done.

Flightdocs has a clean interface and instills a high level of confidence in our technicians and QA right from the first login. In our business, a mistake can result in severe consequences and we need to know that we are using the best tools.

Locating scanned attachments is a bit cumbersome at first, but once acclimated to the process, not an issue.

GREAT PEOPLE and customer support. The system could use some improving to make it better over all but it has some nice features over other operating platforms out there (pictures of parts, tools, and ability to add calibration certs to have everything you need during the audit processes makes this product soar in my opinion.

I love the platform usability, rather it be from my smart phone to check stock while I'm away or using the iPad to simply snap a photo of a part to have on hand as a reference.

Change takes time and it has come a long way over the past 2 years. It would also be nice to be in the know when changes are implemented.

User Interface very intuitive. Fully paperless even for the crew that want to have access to the due list.

Not very customizable. Would be nice to let the customer choose what is displayed on every page and to be able to set his/her own defaults. This will set Flightdocs apart from the competitors. Can not set up or delete my own employees as an admin. Would be nice to have inventory on the iPhone app.

great customer service support

User Friendly and easy to correct. Support by customer service and training a plus. Turn time on updating information is very fast.

allows duplicates for same tasks and customer codes very across the fleet of same type aircraft would like codes to be uniform

I think its great that all this information is inputted and we are making it smarter everyday.

I can access this online anywhere via my phone or Ipad. Any and All ideas to help improve the system are implemented or at least reviewed. Love the information center.

I wish there was a way when we get Requests that we can check off what was pulled from stock and what was sent to a PO. That way, when a request is still Open, I know why and what PO was made.

Always available, the Mobil apps make on the road access easy. Support is just a call away and alway very helpful! The dash board is the best. Easy to use. Very power tool for our business.

Work order function doesn't show next do information like the task has when you move it to the work order tab. time remain or days till due would be very helpful in the work order. It also allows you to add the same task more team than once.

The team in Customer Service or the ones who answer the 800 number when we call are an asset to Flightdocs. They know how to help and will get us what we need. Since I have Admin rights, I have received a lot more training from this team and it is so appreciated. They are always happy to help or make corrections. Everyone of them has been friendly, knowledgeable, professional and helpful. I don't know all that goes into creating your company but this team in my opinion is a huge asset. Thank you

I like that I can compare multiple A/C at one time to ensure we are tracking all the same. I like I can update multiple records at a time. I like that I can group tasks ie: Parent/Child tasks and then when you add compliance you are not looking for multiple entries.

Sometimes I get a no records found and that can be frustrating.

Fantastic experience(especially with customer service) with a super intuitive interface all the way through. As a new employee it was a breeze to learn and teach others as well!

Customer service has resolved dozens of requests and complaints related to scheduling and maintenance items.

Cost per aircraft. We were not given clear answers when asking about the product at a convention. Prices do climb every year but is still worth the money.

Ease of use and customer service. Product support is outstanding.

I have no complaints with the system. If I need help, they are on top of the game.

Very good and customer service is very good

Ease of use and data entry is very easy.

No credit back on account for unused and paid for service

Ease of use and presentation. Very easy to navigate and search for what you need.

I haven't used the inventory management enough to get used to it, but it seems like it has a good layout for functionality.

I have enjoyed using Flightdocs so far! Customer service is great to work with! I can call anytime and they always assist with my questions/ concerns that I have.

Easy to manage and track inventory. love the function of flagging you if your inventory will expire within 30 days.

Wish you could make internal notes on PO's, RO's SO's that don't reflect on the actual hardcopy.

All 3 of our aircraft on one platform make updating easy and saves time.

Ease of use. The format and site layout are very easy to find items quickly.

Not many cons after I got familiar with the software and site map. We have Bombardier products and we still need to report our trend data to CAMP Sys.

Very Positive!

Ease of use. And simple to update. Great software.

Need to make multiple entries for multiple items.

Very good

Flightdocs is relatively easy to use. Sometimes it’s a little tough to navigate. But customer service has been more than helpful in navigating the program. And the program is easy to read.

A little difficult to navigate through but customer service has been very helpful in helping me to navigate through the program

As of now, overall I am more pleased with Flightdocs than I was with the previous program we were using.

Very user friendly. The drop downs make it easy to find what I am looking for.

My knowledge. I am new to the software so I am still learning.