we are building the biggest B2B parts and accessories store in India for service centers, field engineers and repair shops. we have the freedom to move our business from B2B to B2B2C with lot of other supporting apps like zoho salesiq, marketing automation and zoho campaigns

This software has given us the freedom to work from anywhere and syncing our inventory to accounts to control of every transaction in all aspects, not only this we can control lot of things from our mobile apps

nothing much yes some features which we need to try as per our marketing and sales strategy is the limitation on all saas based ecommerce platform whether it is shopify or big commerce

Overall experience (tech system, features, security, integrations, support) has been quite good. Also, Zoho Commerce need to have a dedicated customer care toll free call facility as well as real time chat facility like their other products. Zoho Commerce is a customer facing software (unlike Books) hence it becomes critical to get support from Zoho team.

Zoho Commerce has a tight integration with corresponding backend systems like Books, Inventory, SalesIQ, CRM etc which means that it becomes very easy to manage the after sales actions like order & inventory management, accounts, customer relationship etc.

Most critical missing feature is bulk upload of product images and specifications. It takes a LOT of time to bulk upload products via excel and then map each variant manually to image in GUI.

Easy integration with Zoho inventory and Books so invoicing and inventory management is much easier, integration with Google, FB etc is good

Very less known in market, many 3rd party players do not provide support for this. Buggy many a times. Payment gets stuck in Razorpay. If you are suing multiple warehouses, commerce show stock combining from all warehouses even though we assign 1 particular warehouse to commerce.

Since our business was not a technology intense, we decided to use a 3rd party commerce platform - Zoho Commerce. From day 1, our experience with their sales & customer support team was great. With the help of their support team, I was able to setup & successfully launch our website in 2 hours, since then any additional support or issues was addressed immediately. With the help of Zoho Commerce, our sales grew to 5 folds within 1 year and expecting it to only multiply further. It is very user-friendly for a non-tech person like me. I also feel their pricing is very cost effective. I would strongly recommend Zoho for all SMEs.

Pricing : It is definitely cost effective & affordable for all small & mid sized companies. User-Friendly: It's very easy to use, even for a non-technical professionals. Initial Integration: was very simple and quick. Customization: Build your website the way you wanted. Customer Support: Both sales & technical support.

User Password: Signup User ID password can be made simple. Default Content: Few default contents (Eg. out of stock error/notification message and few more) require development. Honestly, no too many cons, compared to their pros.

Overall experience with Zoho commerce is wonderful. I recommend many small and medium sized ecommerce platform owners to try Zoho.

1) The software is affordable, they give us for free trial for more than 3 months, which is wonderful to play with the software and we decided it is the best one for our needs. 2) Other eCommerce software don't give many options for customizing, but Zoho has many customization options, which are easy to use and you don't need any developer knowledge. 3) Customer care is wonderful and you can expect a quick response almost all the times.

Maybe they can improve the speed of the website for 10% more at least by minimizing the code.

Support team is very cooperative and go extra mile to help.

User interface of site builder is very appropriate and simple. Could set up the store in no time despite being a non technical in the field. Very easy to customize the page. This comes along with the options to integrate other Zoho products free of cost which make it complete package.

In visual editor, while changing formatting options, user should be shown the outcome on the relevant page.

We always had a traditional method of receiving orders and providing stock availability to our wholesale customers, via email and phone calls. This resulted in a very time-consuming and costly process for our company. With Zoho Commerce, our customers are now able to see the stock status of our products in real-time and place their orders without having to call us. Our cost and time savings have thus increased considerably.

The software is easy to use, has a variety of design templates to choose from, easily synchronizes with other Zoho and non-Zoho applications, and is as good as any top-of-the-line e-commerce application on the market today.

We found only a few features missing but it is also due to the fact that our business model requires features that are not common to most other e-commerce businesses. On this front, the Zoho design and engineering teams have been very cooperative and are working with us to incorporate these custom features for us.

Good

Easy to set up and integration with zoho books and inventory

More options of website templates need to be provided

It has been amazing the past 2 years. Love how it integrates into Zoho books

How easy it is to use and create . Love that it integrates into Zoho books

Wish there was a mobile app. This would make entries so much easier on the run

another expense on top of Zoho One apps, and much less support provided. I have to wait days to hear back from commerce support. Much less user-friendly than Zoho Sites. Less customization options.

I love that it's a suite of apps that streamline daily operations.

The support is awful. Hard to get any real answers and support staff know less about the software and apps than I do at this point. Had to figure a lot of things out myself while waiting for an answer from support. Too many solo apps that require additional monthly subscription fees. Software is buggy and support will just tell you to clear cache/cookies instead of resolving the issue.

Zoho commerce allows user to create customers dashboard.

Has all tools for building a well developed website for e-commerce website and allows integration with payment methods and making pricing carts for products.

Data analysis for online small business is easily done with this site hence few integrations are done in managing orders

Visual Editor Product Photos compatibility

In dashboard can not ale to see product listed under which category.