About Zapier

Zapier is a cloud-based integration platform that helps businesses of all sizes automate daily workflows involving various applications. The solution enables users to transition data between web applications automatically while integrating apps with one-click functionality. Zapier allows users to define actions and set automatic triggers.

Primary features of Zapier include automated repetitive tasks reminders, online templates, activity dashboard, API maintenance, triggers and actions, online developer portal, new app updates and account management. Additionally, Zapier can be synced with Google Calendar and already existing tools.

Zapier integrates with applications such as Slack, Google Sheets, QuickBooks, Facebook Le...


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Supported Operating System(s):

Web browser (OS agnostic)

1,723 Reviews of Zapier

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,231)

1,231

4 stars

(403)

403

3 stars

(49)

49

2 stars

(9)

9

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1723 results

October 2020

Fillipe Neyl from Agência WX

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2020

Zapier makes creating integrations fast and easy

There's no secret to use Zapier, all you need to is to play with it, follow simple steps the interface tells you to or read the documentation (that's very abundant). The most recent thing I've learned was to use webhooks and use Zapier to get ou send information directly to apps API. It solves most of the issues I mentioned prior.

Pros

Zapier changed the way I deal with apps and tasks. Now everything I need to accomplish I ask myself: is it possible to use Zapier to make this easier or even totally automated? From simple things like sending happy birthday emails to my clients, to connecting a ERP app with Google Spreadsheets, there's hundreds of apps with thousands of possible combinations possible to make our lives easier.

Cons

Since they revamped the interface for creating and managing Zaps, there's not really anything that I don't like about Zapier. If worth mentioning something, it would be the missing actions, triggers or sometimes apps to integrate, but that's not Zapier's fault, because it depends of the apps making their services available on Zapier. Some apps like Wrike sell their own automating app, so they don't offer many choices inside Zapier. Others like RD Station Marketing lack of possibilities in their own API, so it's not possible to do much too.

Reasons for Choosing Zapier

I have used IFTTT long time before, but when I found Zapier it looked so more complete. Since then I never used other tool.

October 2019

User Profile Picture

Stephen from PSIvet

Verified Reviewer

Company Size: 51-200 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2019

Zapier - Taking the extra steps out of extra steps.

Zapier has been a great product to use. The "Zaps" you can setup reply help save time. Right now I use it to automate our workflow for incoming marketing requests. Requests come in through a Google Form that synched the data input into a Google sheet form. Zapier takes all new data rows and parses them into an approval request e-mail, Trello board item, and a current project doc Google Sheet.

Pros

Zapier added extra functionality to existing software and apps we were already onboarded with and saved us time by streamlining our workflow.

Cons

There is a bit of a learning curve between setting up automation and testing it, in some cases it's difficult to determine where the error is.

Reasons for Choosing Zapier

Larger Enterprise level application integration.

March 2021

Jason from Sharp Edge Promotions

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

March 2021

Automate don't delegate

We've had a good overall experience with Zapier, but think we need to explore it more. If one is starting out and needs automation in their business for repetitive tasks, I would recommend Zapier.

Pros

The ability to create tasks that could be automated without the need for knowing to code. One can avoid hiring a developer to create a code integration between two or more applications. This is great for multi step/multiple apps. Zapier has an extensive list of software that can be integrated and it's the first choice by development teams that their software is available to the platform. We've found it useful for integrating our social media apps with each other email services. Helping build our audience. For those that are new and have few tasks, there is a free option.

Cons

It is limited to products that have an approved API. The number of 'Zaps' is limited by the plan and sometimes but the apps that are being integrated.

Reasons for Choosing Zapier

I've been using Zapier for some time and most familiar with it.

September 2020

Karambir from Gong Tones Incorporated

Company Size: 1 employee

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

September 2020

Easy-to-Use Automation and Integration

Two things stand out for me: 1) Most support requests were met with what appeared to be an automated apology that they couldn't resolve my issue. 2) Zapier makes money based on the purchases of an allotment of monthly tasks. Some tasks lack flexibility requiring the use of more tasks than one might imagine. They are always happy to sell you more tasks, but requests for more robust functionality always seemed to be met with a shoulder shrug.

Pros

The feature that met our needs was the ability to respond to an http request in a variety of ways (email, save to spreadsheet being the most common). I am an experienced programmer with over 15 years experience and was happy to have a solution that did not require writing a lot of code. In general the ability to rapidly design and implement a solution for a specific requirement was a big time-saver.

Cons

Unfortunately, some common programming tasks such as creating and writing to a spreadsheet seemed in surmountable. In the end, I chose to manually create the worksheets I projected would be used to eliminate potentially complicated workarounds. Also, there is a limit on the number of levels of logical branching which caused some headaches such that I eventually migrated the functionality to Google Scripts which offers a richer feature-set despite the increase in coding.

Reasons for Choosing Zapier

Neither product met our needs as described above.

Reasons for Switching to Zapier

Monday.com did not meet our needs

January 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

The Only Integration Platform You Need

Couldn't live without it. It's not perfect – there's no true two-way sync, for instance – but it's the best in the business for the price.

Pros

It's automation, democratized. If you use web apps and have ANY repetitive tasks in your workflow, Zapier makes it (relatively) easy to automate them. Once you get beyond the simple it can get tough, but there are always resources available (e.g., outsourced help). It's such a common platform that you can throw a stick and hit someone with experience.

Cons

It's tough to plan workflows ahead of time. You never quite know how the actions and triggers will function, and pushing "zaps" live often requires a live test, which inserts bad data into your systems.

Reasons for Choosing Zapier

Far better support and deeper business functionality. IFTTT is superior for smart home; Zapier is for work.