About Zoho BugTracker

BugTracker by Zoho is a cloud-based bug tracking solution designed for businesses of all sizes. Key features include bugs automating, bugs viewing, file sharing, bugs dashboard, forums, time tracking and user administration.

BugTracker allows managers to record bugs with details such as severity and due date and assign them to users. These bugs can be viewed and tracked. Reporting allows users to keep track of logged as well as resolved bugs. An email notification keeps the team informed about the creation of and updates regarding bugs.

Users can create their own fields and workflows. An interface used by an organization can be personalized with the configuration tools offered by BugTracker. The solution can be integrated...


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20 Reviews of Zoho BugTracker

Average User Ratings

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September 2018

User Profile Picture

Geetika from Creo Softech

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

September 2018

Zoho Bug Tracker

Very Good.

Pros

I really like the user interface which is very friendly for users from all background. The software is easy to use and has lots of functionalities. Moreover it is easiest for a small company like mine with only 5-6 users to use the basic features for free. We don't have either the budget or the knowledge to use the more complex bug tracking softwares and this works perfectly for us.

Cons

I wish we could customize it a bit more. I also wish there were more ways in which we could classify bugs with larger range of severity. But honestly saying I am very satisfied with Zoho Bugs and these are only minor points.

September 2020

Logan from The Fulham Group

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Love this bug tracking software

Love the product and for the money, great investment.

Pros

It was so easy to use and setup new user to account.

Cons

Free software database space is small. Hit it after logging less than 50 bugs.

Reasons for Choosing Zoho BugTracker

Price of product and easy of use

Reasons for Switching to Zoho BugTracker

It was painful to use, forgot how to write formulas. No way to attach logs to bugs

February 2021

Alvaro from Alcaldía de Medellín

Company Size: 501-1,000 employees

Industry: Computer Software

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Resolviendo errores de manera ágil con Bugtracker

Pros

La herramienta posee todo lo necesario para la gestión de errores. Se integra fácilmente con otras herramientas. Me permite generar reportes de una manera ágil

Cons

En el momento no le encuentro cons a la herramienta.

August 2019

Dan from Jeroboam Group

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

August 2019

Zoho Bugtracker

Pros

I used this software at my last company for development projects between the development side of the house and the business units. It gave us the ability to review and track bugs on the custom software that the team was developing. The business units were able to test in QA and give immediate feedback to the business analyst as well as the development team.

Cons

We ran into a bug, that basically certain individuals were not getting the notices or were able to respond back to bus or track where the development team was in regards to fixing the issue.

December 2020

Shakir from RTP Medical Solution

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Zoho Does it AGAIN!

Pros

Zoho has a unique ability to look at problems and create solutions for companies from a workflow point of view. They don't develop products which are half thought and/or applicable to one industry. They TRULLY create SOLUTIONS. The zoho bugtracker is a perfect example of such a solution. This solution allows you create a webform which is connected to the client side to help collect issues. Then in the dashboard assign users, projects and tasks. Track the progress and let the client track it all along the way. And this is probably only 18% of its full capabilities.

Cons

The only thing I would like to see is the webform pick up the URL automatically.

August 2020

Dwi Agus from PT.ICP Cipta Prima

Verified Reviewer

Company Size: 11-50 employees

Industry: Management Consulting

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

Best bug tracker for me

Good bug tracker than other, but still have a cons. but everything its ok. Zoho bug tracker give me what I need

Pros

I like this Zoho bug tracker because the price it's not expensive but, there is no option to get plan unlimited storage. This software really easy to use and have a good widget

Cons

There is no option to get plan unlimited storage. and option account level less complete

Reasons for Choosing Zoho BugTracker

Because the price and interface zoho it's number one from other

May 2019

Gerald from In-Detail

Company Size: 2-10 employees

Industry: Design

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Effective Bug Tracking

Super easy tracker and report. Follow progress and make sure the coding team are picking up what I'm putting down.

Pros

Its really easy to use, you can dive right in.

Cons

Nothing at this stage - loving it so far.

Reasons for Choosing Zoho BugTracker

Was a better offer and was already familiar with ZOHO.

May 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

May 2020

Exactly what I was looking for

In cooperation with different small enterprises on different projects, I use BugTracker mainly as a structured checklist.

Pros

I am excited about the ease of customization and the ease of use.

Cons

As i am using Bugtracker for inter-company communications on issues, bugs and task, the project related aspects are overhead.

Reasons for Choosing Zoho BugTracker

Best cost benefit ratio, easy start, no installation required.

September 2018

User Profile Picture

Vikram from CrimsonLogic Global eTrade Services

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

September 2018

Zoho's BugTracker for Issue/Bug/Change Management

We are using the bugtracker for case management as being a SaaS provider and on Agile, we are need to be very flexible in our product. Hence the changes, issues need to records more frequently and quickly so that we can respond well in time. this tools helps achieve the goal

Pros

Zoho Bugtracker is a very simple yet powerful tool for managing the issues/bugs or changes. The layout is simple and you can respond or add comments to your bugs from email/app. The categorization within projects helps narrow down to project and gives a better overview of the status of the project. The dashboards are also very useful.

Cons

Unfortunately, i have noticed that as the comments/notes or screen keep accumulating in a case - the page behaves weird. For eg: we had a very length email which contains lot of details and when this email was sent as it to the case through email, the page went extremely long at bugtrackers and the verticle scroll bar almost disappeared. But in general it is very good for all project types

March 2021

Antony from Digirabia

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Zoho Projects & Bug Tracker

Good

Pros

Easy of Use and Implementation Industry Usage

Cons

Overall Usage of Features and their logic

Reasons for Choosing Zoho BugTracker

Ease of Use

March 2019

Aleksandar from Gaming

Company Size: 2-10 employees

Industry: Computer Games

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

March 2019

Must have for indie projects

We are using it for indie game and it's really amazing. Easy to track bugs and project status. It automatically creates Relase notes for each milestone, which is great! Also, collaborating is also great. Free version is more then enough for small teams like ours.

Pros

-Ease of use -A lot of functionality to help the project organization -UI is really good -Fast and stable -Free version is enough most of the time -Nothing and no one will bother you when using free version -Collaborating is easy -Useful notifications -You even get a forum (even with the free version)

Cons

There is a lack of customization: -Can't add new custom entries for bug status (for example "re-opened" or "waiting for") -Milestone status is always set to Open, even if it's just a planned milestone for the future. Can't add new status for milestones -Can't add new custom entries for bug severity, classification In short, you have to use it as they meant to, no customization at all.

November 2020

Dave from Cyberlogical.

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

November 2020

Excellent value

Pros

I've used many different bug tracking software packages over the years and Zoho is a good as any of them and is excellent value for money. Free version is full featured, paid versions are very good value for money

Cons

Not as intuitive as some other SASS products out there, but nothing to really make me have second thoughts about recommending the product. Usability is always one of my key requirements for software (if its difficult to use, people wont use it and its a complete waste of money) and it passes the test.

March 2019

Felipe from ProvTech Desenvolvimento de Software

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

A nice tool

Pros

zoho bugtracker is very easy to use and full of features

Cons

The free plan is very limited, just one project, 10Mb storage...

April 2021

Atle from Bygg Digitalt AS

Company Size: 2-10 employees

Industry: Computer Software

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

April 2021

Zoho Bug Tracker is a helpful bug tracking system for a low price

Fixing bugs efficiently.

Pros

I am especially fond of the Kanban view where I can get a quick update on our progress.

Cons

I do prefer UX for zoho Sprints when creating a story/task.

December 2020

Jesse from Duespohl

Company Size: 51-200 employees

Industry: Machinery

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

December 2020

Zoho Bug Tracker as Ticket System

Pros

Bug Tracker is easy to use and not overloaded. Espacially the Mail functions come in handy.

Cons

I had two bugs in the beginning, but they were resolved by IT support.

March 2019

Srinivasa from Hero Electronix

Company Size: 11-50 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

March 2019

Easy To Use

Pros

Easy to use Lot of features Sufficient for mid-size teams for efficient issue tracking

Cons

Too early to say, let us use full version with subscription

March 2021

Kandarajmagesh from Agam Infotech

Company Size: 2-10 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Simple and Effective Bug Tracker Tool

Pros

It has an awesome UI and performs efficiently.

Cons

I don't feel anything is missing for my project

March 2019

Shivam from Rentoosh

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

4.0

March 2019

Zoho Awesomeness

Pros

All possible features available to use in zoho.

Cons

Difficult to use, user panel is sometimes unclear.

March 2021

Omar from AFOM Solutions Pvt Ltd

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

It makes Bug tracking easier!

Pros

The UX features of the this app is really good. Makes our job easier.

Cons

We feel there should be onboarding tutorial for the software

March 2019

Zal from E Learning

Verified Reviewer

Company Size: 2-10 employees

Industry: E-Learning

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2019

It provides good project management features along with issue tracking

Pros

Easy to use software with very flexible and integrated project management features. Free pricing tier provides enough time to experience the software before taking the decision to purchase.

Cons

Very pricey if you want to add more users or more storage.