Hudu

RATING:

4.5

(4)
Overview

About Hudu

Hudu is a cloud-based IT documentation solution that helps users save time and make meetings more productive. It offers features such as password management, process management, workflow management, IT asset tracking and more. Hudu can be accessed through any web browser to help users track work type and keep their records organized. Hudu allows users to create not just one, but detailed processes which incorporate the entire product lifecycle including design and manufacturing, deployment and support, repair and maintenance.

Hudu Pricing

Free trial: 

Not Available

Free version: 

Not Available

Platform overview

Hudu Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4

Value for money

4.5

Functionality

4

Most Helpful Reviews for Hudu

4 Reviews

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Great Tool for IT Documentation

PROS

Hudu is a great documentation tool offering integrations and features better than it’s competitors.

CONS

The search feature could be a little better.

Reasons for switching to Hudu

Bought by Kaseya and the search feature was horrible.

User Profile

Lucas

Verified reviewer

Computer & Network Security, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Couldn't run my business without it

PROS

Hudu has a clean, user friendly interface, features are being added all the time. It's a cost effective, hosted or self hosted product.

CONS

The browser extension for password is a bit janky, we can't replace our existing password vault with this extension.

Jarod

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2023

Hudu works and quirks

PROS

Hudu easily integrates with other applications we use such as Office 365

CONS

Live updates when integrating with Office 365 username and passwords

Andrew

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

A must-have platform for MSPs

I use Hudu constantly every single day; it is the first LOB application I open in the morning and the last I close. Accessing information stored in Hudu is critical to the completion of every single help desk job I see to and is the foundation of our business.

PROS

Ease of use and navigation, Hudu integrates with multiple other top-tier platforms allowing for seamless management and workflow. Baseline reporting from the dashboard is a great feature to access critical information at a glance.

CONS

Navigating information can be difficult if other internal users are not trained or informed on using a recognised naming convention.