Datto RMM
About Datto RMM
Datto RMM Pricing
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Most Helpful Reviews for Datto RMM
1 - 5 of 24 Reviews
Muhammad Abdullah
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
Administrator's review
Great experience and would recommend to everyone
PROSEase of deployment, you need to deploy on one domain controller and from there datto provides a AD GPO deployment component and it auto deploys. Ease of mass application deployment, as long an application can be scripted out we can attach setup run script on device to deploy applications. Easy patch management and targeting flexible due to UDF fields provided by datto
CONSThe NEW UI is not as user friendly as old one
Reason for choosing Datto RMM
Datto has more flexibility and features compared to most products in industry
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Used the product for a few years now
Better than other products we reviewed and has worked well for us.
PROSGood integration into Autotask, New interface allows customising what you need to see first.
CONSOverlaps with some of the M365 defender suite for software management now and needs more investment now if it's not going to get left behind in this area. SSL checking is missing which is a pain to manage (well, manually done) and limited info via SNMP for network devices, would be good to have some pre-configured components to retrieve status / configurations
Reason for choosing Datto RMM
Better integration and less additional bolt ons needed to do the job
Reasons for switching to Datto RMM
Move to cloud based solution
Tyrone
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Key support tool to our MSP
Happy with the product and support received. Do note its a US based company, you may have a support time zone issue.
PROSLove the integration with other Kesaya products and services. The product is highly customizable and is constantly being developed.
CONSThe only con is the licence model. They force you to take 1, 3 or 5 year terms. This is ok for established MSP's. If you add on services, say AV, you must sign up to at least a year with a specific amount of licences. If you reduce your clients, you still locked into the contract. consumption model would be favourable.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2023
RMM Agent stops working often
Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.
PROSIt was easier to use than connect wise/Labtech
CONSAgent stops working often. Hard to manage. Expensive.
Reasons for switching to Datto RMM
At the time you had to host your own server. Was a lot of work.
Jordan
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2024
Great Product
I've used Datto RMM across two employers and I love it. It make remotely managing and monitoring devices a breeze once setup, has tons of options to make it work how you want and is easy to understand at a base level.
PROSEasy to use as an RMM tool Easy to navigate & train others on Tons of customizability
CONSCustomizability can be overwhelming Interplay between groups and filters can be confusing
