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  1. Popular Comparisons
  2. FrontRunners
  3. Buyers Guide
  4. Related Software

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Showing 1 - 25 of 332 products

Jamf Pro

Jamf Pro is a cloud-based patch management system which helps network managers and technology professionals monitor patches for applications such as Mac, Google Chrome, Adobe Flash and Microsoft Office. Its key features include automated scanning, network ...Read more about Jamf Pro

ManageEngine AD360

ManageEngine AD360 is an integrated identity and access management solution that assists organizations to manage and secure user identities, facilitate identity governance, and ensure compliance. It provides in-depth access management for Microsoft Active...Read more about ManageEngine AD360

4.0

(1 reviews)

ManageEngine ADManager Plus

ManageEngine ADManager Plus is an enterprise identity governance and administration (IGA) solution that helps administrators handle day-to-day AD management and reporting tasks with ease. The all-inclusive reports that can be obtained from it for diverse A...Read more about ManageEngine ADManager Plus

ManageEngine Endpoint Central

ManageEngine Desktop Central is a mobile device management (MDM) solution designed to help businesses automate, secure, audit, standardize and manage operations across servers, desktops, smartphones, and more. Features include software license management, ...Read more about ManageEngine Endpoint Central

InvGate Service Management

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be pur...Read more about InvGate Service Management

NinjaOne

Simplify the complexities of IT management with NinjaOne. We serve over 20,000 IT teams worldwide and provide unparalleled visibility, control, and security across all your endpoints. Our platform is built for MSPs and IT professionals who need a comprehen...Read more about NinjaOne

Zoho Sprints

Zoho Sprints is a cloud-based product roadmap solution for businesses of all sizes. The solution is designed to be used by agile teams and offers features such as user dashboards, reporting, scrum boards, timers and timesheets. Zoho Sprints can also be acc...Read more about Zoho Sprints

AssetWIN

AssetWIN is an asset tracking solution that helps businesses in education, finance, healthcare and other industries streamline inventory management and usage monitoring operations. The software allows enterprises to configure data types and maintain record...Read more about AssetWIN

5.0

(2 reviews)

Asset Ingenium

Ingenium is a cloud-based asset management solution that enables businesses to track a range of assets, from biomedical equipment, furniture, and gaming machines to IT assets, vehicles, and consumables with mobile data collection apps and more. Track and m...Read more about Asset Ingenium

5.0

(1 reviews)

Deel

Deel is a cloud-based payroll and compliance software that simplifies international hiring for businesses of all sizes. With automated onboarding, payroll, and compliance, companies can hire anyone, anywhere in just a few minutes. Deel's international pre...Read more about Deel

groundcover

Groundcover is a cloud-native application monitoring solution that offers comprehensive observability for modern production environments. With its eBPF-powered technology, Groundcover allows teams to monitor everything they build and run in the cloud witho...Read more about groundcover

Yardi Kube

Yardi Kube provides you with a frictionless approach to delivering occupier-ready flexible workspaces, allowing you to provide an outstanding tenant service from day one. Landlords and business owners can convert available spaces and fill in vacancies with...Read more about Yardi Kube

3.3

(4 reviews)

Netwrix Auditor

Netwrix Auditor is a security solution that helps organizations overcome compliance and operational challenges. Netwrix solutions empower you with total control over what's going on in your hybrid IT environment by delivering actionable intelligence about ...Read more about Netwrix Auditor

Cato Networks Suite

Cato Networks Suite automatically connects data centers, networks, assets, userbase, cloud application and other assets across the organizations on a unified and secure network. It enables businesses to manage traffic optimization and routing for wide area...Read more about Cato Networks Suite

Splashtop

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop is a secure, high-performing solution to fit specific use-ca...Read more about Splashtop

netTerrain DCIM

Designed as a data center infrastructure management (DCIM) solution, netTerrain DCIM provides businesses with the tools to visualize the entire infrastructure and optimize asset usage to increase efficiency across the center. netTerrain DCIM helps business...Read more about netTerrain DCIM

Total Network Inventory

Total Network Inventory is an on-premise software inventory and PC audit management solution designed for businesses of all sizes. It allows users to scan devices present on a network and provides a report detailing active operating systems, running proces...Read more about Total Network Inventory

4.8

(8 reviews)

Freshservice

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also p...Read more about Freshservice

Reftab

Reftab empowers schools and IT departments with a customizable, all-in-one platform for hardware and software asset tracking. Recognized by Forbes as the best in its class for 2023 and 2024, Reftab simplifies onboarding and offboarding processes, strengt...Read more about Reftab

Action1

Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 100 endpoints, with no functional limits. Featuring unified OS and third-party patching ...Read more about Action1

Virima

Virima Inc. is singularly focused on reducing the cost and complexities of managing enterprise IT systems and assets dispersed amongst on-premise data centers, cloud providers, corporate campuses and remote workers. Virima software as a service discovers a...Read more about Virima

AlertOps

AlertOps is a web-based incident and response management platform that enables real-time collaboration between NOC, ITOps, & DevOps teams. The AlertOps platform gives teams the ability to manage incidents, prioritize workflows, and collaborate across their...Read more about AlertOps

Genuity IT Admin Suite

Genuity IT Admin Suite is a cloud-based solution that allows businesses to generate actionable insights and manage workflows across various IT departments. It offers various key features such as network monitoring, spend analysis, asset performance trackin...Read more about Genuity IT Admin Suite

JIRA Service Management

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. IT is in the midst of rapid transformation to build capabilities that enable quick delivery of great services while managi...Read more about JIRA Service Management

Plandek

Optimize Your Software Delivery with Plandek Plandek provides a powerful Software Engineering Intelligence (SEI) platform that enables organizations to enhance their software delivery processes through insightful analytics and metrics-driven decision-maki...Read more about Plandek

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FrontRunners Logo

Your Guide to Top IT Management Software, March 2024

Software Advice uses reviews from real software users to highlight the top-rated IT Management products in North America.

Learn how products are chosen

Explore FrontRunners

“Usability” includes user ratings for Functionality and Ease of Use.

“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.

Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication.

Buyers Guide

This detailed guide will help you find and buy the right it management software for you and your business.

Last Updated on January 27, 2025

Today, businesses rely on a variety of IT components—hardware (computers, network devices, etc.) as well as software (mobile apps, network software, etc.)—to support and streamline their operations. But tracking and managing these different IT assets can be a complex operation in itself.

That's where IT management software solutions come in. They help businesses effectively track and manage IT assets and operations (including security) from a central location. But choosing the right software for your business can be challenging; options on the market vary by features, deployment, integration capabilities, and more.

In this Buyers Guide, we'll help you better understand this market. Here's what we'll cover:

What is IT management software?

IT management software helps track the deployment of an organization's IT assets and manage its operations, such as performance, usage, and security, from a central location.

Dashboard-feature-in-SolarWinds-Service-Desk

Dashboard feature in SolarWinds Service Desk (Source)

IT management software encompasses a wide range of applications, and its related products are generally available as suite solutions or as stand-alone tools.

Below, we discuss some of the key applications (some of them are also distinct software categories):

  • IT service management: Design, deliver, and manage all IT services including change management, configuration management, and incident management.

  • IT asset management: Manage technical, physical, and financial aspects of both software and hardware components, including their purchase, deployment, and disposal.

  • Network management: Configure, monitor, and troubleshoot network devices; enables administrators with privilege rights; and supports access controls to limit users to a network.

  • Help desk management: Solve IT incidents or issues by automating ticket assignment to the right support staff and tracking and managing the status.

  • Data management: Create and enforce policies for systematic storage, update, and retrieval of organizational data.

Common features of IT management software

Some of the common features provided by all types of IT management solutions include:

Alerts

Alert administrators about any unusual activity on networks or devices, any system failures, or deviation from the norm via email or pop-up messages .

Reports

Maintain network and system logs and generate reports that help to track IT system performance.

Dashboard

Provide a centralized view of how IT systems are performing and options to drill down to search for any specific information.

Remote access

Allow administrators to remotely access devices and databases to delete data, install applications, or monitor use.

Inventory management

Track and manage a list of all IT assets within the organization, such as owner details and number of years in use.

Knowledge base

Store and maintain a repository of all organizational IT information.

Self-service portal

Enable users to resolve IT service issues such as password resets without assistance, or create tickets to request services.

What type of buyer are you?

The IT management software you need will depend on the size and nature of your business and operational requirements. In this section, we look at three broad categories of IT management software buyers and some key attributes they should look for in the software.

  • Small businesses: Small businesses usually don't have full-fledged teams to manage and monitor IT assets and operations. They also don't have large budgets to spare. They should, therefore, consider IT management software that offers core capabilities such as systems monitoring, patch management, and asset management. Small businesses may also look at free and/or open source IT management software to meet their needs.

  • Midsize and large businesses: Midsize and large businesses with dedicated IT teams should look at purchasing IT management tools that offer centralized dashboards to track changes throughout the organization. Other capabilities that these buyers can consider include remote access, network management, help desk management, and data management.

  • Managed service providers (MSPs): These are third-party firms that remotely manage customers' IT infrastructure, networks, and/or end-user systems. They'll need to invest in high-end IT management software tools that offer all or most of the application capabilities. Remote monitoring and management, automated maintenance, and dashboards are some of the other features to look out for.

Benefits of IT management software

Using IT management software helps streamline IT operations and get centralized control. Other advantages of using IT management software include:

  • Better operational efficiency: IT management tools help to track and resolve tickets faster, identify nonperforming IT assets, and monitor systems and networks for any unusual activity.

  • Improves system reliability: IT management tools help you predict potential IT issues, take preventive actions, and reduce unplanned downtime.

  • Remote IT management: IT management software allows administrators to access, monitor, and control organizational IT assets from anywhere. This helps troubleshoot issues quickly and cost effectively.

Key considerations when buying IT management software

In this section we discuss some key decisions you'll need to make when buying IT management software.

  • Cloud-based vs. on-premise software: Cloud-based IT management tools are especially useful for small businesses as they require significantly lower upfront investment—there's no need to procure hosting hardware. Enterprises can choose between cloud-based and on-premise options based on the complexity of their IT ecosystem and security needs. While on-premise tools will grant greater control over network data and are considered more secure, cloud-based solutions will be scalable to match changing requirements.

  • Suite vs. stand-alone software: When choosing IT management software, you have the choice to decide between suites offering a wide range of IT management capabilities or tools that offer specific capabilities such as monitoring or configuration management. Weigh your different IT management requirements against the cost of the software before making this choice. Suite solutions may cost more than stand-alone software, but they save you the pain of deciding on multiple individual tools and then integrating them.

  • Integrations: Ensure that the IT management software you choose can integrate with the other tools you use for help desk management, network monitoring, patch management, or endpoint protection. Integrating with these tools will help you get a comprehensive picture of your entire IT operations as well as help you quickly resolve issues.

Note: The applications selected in this article are examples to show a feature in context and are not intended as endorsements or recommendations. They have been obtained from sources believed to be reliable at the time of publication.