ITarian

RATING:

3.9

(14)

About ITarian

ITarian is a cloud-based IT and remote access management solution designed to help organizations connect with clients/employees to monitor devices, troubleshoot issues and handle operations. The patch management functionality lets administrators remotely scan operating systems and install updates. ITarian offers remote monitoring and management functionality, which assists professionals with keeping a track of device status, performance and active resources using built-in wizards and a centralized dashboard. Features include remote file access, audit logs, white-label capabilities, file transfer, role-based access and multiple user groups. Additionally, users can handle remote devices, mange processes and browse folders or files across connected devices. Ticke...

ITarian Pricing

ITarian offers a free version for up to 50 endpoints and after that for $1.25 per endpoint, per year. A discounted rate is available for MSPs. Additionally, ITarian provides a cost-neutral model for customers also using Comodo Advanced Endpoint Protection (AEP) or Comodo Endpoint Detection and Response (EDR).

Starting price: 

$1.25 per year

Free trial: 

Available

Free version: 

Available

ITarian applications management
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ITarian Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3

Value for money

3.5

Functionality

4

Most Helpful Reviews for ITarian

1 - 5 of 14 Reviews

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Fantastic products & Support

Fantastic experience all been very good and helpful always willing to help. software bugs get delt with quickly.

PROS

Their sandbox/containment software works against all ransomeware, viruses, malware. RMM Function is good does the job and they create scripts you need for anything

CONS

could have snmp monitoring for snmp walks

Reason for choosing ITarian

better software/products and support was better

Reasons for switching to ITarian

Solarwinds was buggy and viper didn't do what we wanted it too. Support was too slow

Chris

Real Estate, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2021

Exacta Review of ITarian

Very good. We will not be moving on from them in the forseeable future.

PROS

Ease of use. It's been pretty stable and offers all of the options we want in an RMM.

CONS

There have been glitches at times, but those were intermittent and website-related. Seemingly due to maintenance, but in production hours.

Reason for choosing ITarian

It was free at the time of implementation and showed us it had everything to offer.

Sara

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed May 2024

Remote Control and Scripts

Itarian helped me a lot of times thanks to its scripts (you can modify them if you need). I use Itarian daily to remote connect to customers machines and give them support. I recommend it!

PROS

Itarian allows to remote connect to your customers (clients and servers) and do routine tasks, checks and assistance. It has a lot of useful scripts you can use on computers to do enquiries but also executing "powerful" procedures (for example you can change the local accounts password, you can launch an internet speed test, a chkdsk...). You can apply updates (you may be need to restart the computer later, and you can do via Itarian of course). Access to Itarian is protected by 2FA.

CONS

Some procedures don't work or need to be modified in order to work, with poor documentation about

Russell

Non-Profit Organization Management, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2023

Itarian - An option for RMM that has room to grow

We use Itarian for remote support and patch management.

PROS

Itarian used to have a pricing model that made it very attractive to non-profit organizations like ours, but they did remove that pricing option. The patch management and remote support was serviceable, but needed time for some maturity, as the product isn't quite up to Kaseya, or other solutions.

CONS

The pricing change hurt small nonprofits like ours, the remote connection software required a download, unlike other solutions, and would sometimes miss system prompts, leaving the remote user stuck. The patch management could be cantankerous..

Reason for choosing ITarian

Pricing

David

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2023

ITarian is extremely inexpensive, but you get what you pay for

Overall, my experience has been decent. I started with ITarian when they were Comodo and completely free (except for the AV)

PROS

I love that ITarian is a one-stop shop for RMM, PSA, Patching, Ticketing, Endpoint Protection, and SOC. I really like that everything can be white-labeled to look like our own tools, including the AV. If you ask, they will make any script for you.

CONS

Support is slow and doesn't always seem helpful. A lot of emails instructing you to do the thing you said you already tried. Many of the scripts do not run successfully, causing alerts.They seem to merge or rebrand every 2 years and then for 6 months no one their has a clue what direction anything is going. Everytime they split or rebrand or whatever, there becomes 2 similar companies and it gets super confusing as to who you are with.

Reason for choosing ITarian

At the time, the price was Free