About Canfigure

Canfigure is a modular solution CMDB, Asset Management, Service Management, Change Management and more. You can choose the modules that you require and customize them to suit your business.

Canfigure comes with all the tools necessary to customize the database and UI with minimal need for vendor involvement.

Canfigure can either be deployed on your network or we can manage it for you in our Amazon cloud.


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12 Reviews of Canfigure

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

April 2017

Irfan

Verified Reviewer

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Easy to Implement and Use

Pros

Very easy and straight forward implementation. We did it without any assistance just by following installation guide. Functionally deep, customize-able and integrate-able. Supatools support team is very helpful in these aspects. SupaTools team keeps in touch and frequently deliver product updates/enhancements/fixes. Although designed for ICT industry but can be easily be adapted for Maintenance/Property Management services.

Cons

Support team is always there to assist in case of problem or issue. Nothing negative to say about them!

Response from SupaTools Limited

Replied April 2017

Hey Irfan, thank you so much for this review! We will continue to deliver the service you are used to, and watch out for more new software features!

November 2016

Marthie from Hawkins

Company Size: 501-1,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2016

Hawkins Service Desk Review

In general the experience is good. 1. Reporting is not user friendly. The system prescribes type of reports e.g. Resolved vs closed. We report on resolved tickets(maybe not correct from an SLA reporting perspective, however we have minimal reopens) - the Incident KPI dashboard reports on closed. I am not using the reporting functionality at all and have compiled my own queries/views and dashboards. In addition the display of results in graphical format is quite limited. 2. Updating via emails are not neat/tidy - includes a lot of information (signatures and pictures) making it difficult to follow the notes. 3. Agents work on more than one ticket the same time and would like to keep the ticket open - although a ticket can be opened in a new window it only shows the "edit" view and not all information required (e.g. notes) to actively work on a ticket 4. Cannot exclude child-related incidents from SLAs 5. Admin manual to be more comprehensive on the how to do that what to do. 6. In instances when we want to add a picture, we need to save it as a document before it can be an attachment - it would be better to copy and paste the picture (especially in the knowledge base, but this can also be applied when we want to send a printscreen to a user via notes or notify) - we communicate a lot with vendors and need to send them printscreens as certain test are done. Because of the extra steps to be added to allow this in SupaTOOLS, the team tends to bypass SupaTOOLS and send comms via their mail accounts. This means I have to manage this factor as well. Chris has been more than supportive and quick to respond, which I appreciate.

Pros

Tasking capability

Cons

Reporting Reminders not configured

Response from SupaTools

Replied November 2016

Thanks for that honest review Marthie! I'm pleased to say that we are working on all of the issues you have raised, and expect to address them all in our next major update in early 2017. We'll get you to update your review at that time!

July 2018

Rob from Xchanging

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

SupaCMDB is an essential asset giving assurance that our config records are maintained accurately.

Pros

SupaCMDB is highly customisable, configurable and scalable. Relationships can be expressed in multiple ways within and across CIs, which allows us to effectively assess the impact of changes to service. Creating views, dashboards and most reports is simple and each can be customized for individuals, roles, functions etc. Integration with key external systems (eg Jira) is possible via the supaTools API.

Cons

It can be difficult to get some of the more complex reports out of the system, although SupaTools support are always on hand to assist or create new reports if needed.

February 2018

Will from Panasonic Avionics Corporation (formerly AirDat LLC)

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Aviation & Aerospace

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

SupaTools provides our organization with quality applications that are critical to our business.

ITIL/ITSM rules management and enforcement. External applications extension and integration. Security policy enforcement. MRP functionality. Historical reporting for trend analysis. Full Lifecycle management. Outstanding vendor support.

Pros

The COTS version of the application feature rich and is flexible enough to customize for company-specific requirements. The ITIL process-based, ITSM software helps us enforce our business processes and rules. It has very granular user authorization features and profiles that help us easily update, maintain and enforce our security principles. Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding. They have always accommodated our requests, and in some cases helped us make design/integration decisions that prevented issues further down the line.

Cons

The original UI looked a little dated (block images, etc...), but they have made great strides in recent updates.

August 2018

Andy from Government Administration

Company Size: 201-500 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

SupaDESK is great if you understand the importance of Service Delivery

We are delivering a much better, managed, rationed, fair service delivery in a resource constrained environment. Getting staff to self-log and also sending the basic Net Promoter Score feedback request for every closed save helped productivity.

Pros

As a 10 year veteran of the product I like how it aligns to IT Service Management. It is so extensible and well modelled for Service Desk and IT management under ITIL. The biggest payback is when your service desk staff "click" as to why maintaining a CMDB is the cornerstone of service delivery - and why logging calls (especially staff self-logging) is the key to managing requests.

Cons

Sometimes, I could not remember the path to change and publish some templates - this is due to the extensibility of the product and my poor memory.