About IBM Control Desk

IBM SmartCloud Control Desk is a unified IT service and asset management solution that manages business processes for both physical and digital assets. It is an ITIL-compliant solution that integrates with development and social media tools.

This solution offers service request management through a single Web interface for handling service requests. It also provides change, release and configuration management features to ensure service integrity and reduce risk.

The solution offers full asset life cycle management of IT software and hardware license compliance along with automated process control. IBM SmartCloud Control Desk provides a service catalog, which offers end users an interface for self-service, avoiding calls ...

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1 Reviews of IBM Control Desk

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March 2018

Abhaysingh from School of accountancy, W.P.Carey, ASU

Company Size: 51-200 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 6 months

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Value for money


Customer support




March 2018

Cloud based services

Overall it is worth to learn this software, it helps a lot.


IBM is great software service provider and it has developed a great platform to use cloud space and you can customize it as per your need.


IBM provides with enough learning materials to customize on your own but it takes little time to learn how to do it.