ManageEngine ServiceDesk Plus MSP Software


ManageEngine's ServiceDesk Plus MSP is an on-premise IT service management (ITSM) solution that provides managed service providers (MSPs) with account management, incident management, automated billing and more. It is compatible with Windows 10, Windows XP and Linux operating systems.

ServiceDesk Plus MSP tracks key performance indicators (KPIs) and identify different avenues for offering services, client acquisition and revenue generation. Users can deploy agents who can scan for changes and push them to a service provider. The auto-assign functionality assigns technicians tickets based on availability and access.

Additionally, ServiceDesk Plus MSP offers management capabilities for problems, assets, purchases and contracts, service catalogs and custom reporting options. The solution supports integration with various third-party IT management applications. Mobile applications are also offered for iOS, Android and Windows devices.

ServiceDesk Plus MSP offers services on a subscription basis, as well as perpetual licenses.  Support is available via phone, email and through an online helpdesk.



3 Reviews of ManageEngine ServiceDesk Plus MSP

Overall rating

4.00 / 5 stars

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Showing 1 - 3 of 3 reviews

October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

October 2018

The software to manage requests

The facility to manage Customer Requests for internal an external of them is a goof option to take this software

Pros

It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets

Cons

Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent

April 2018

Jean-Louis from Marin Ventures Inc

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

April 2018

Old and clunky

Pros

ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop.

Cons

They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless.

February 2018

Gerson from TECRA TECHNOLOGIES

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Exceptional for Call centers

Multi client software is hard to find. This is perfect for a call center,

Pros

One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console.

Cons

Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning.