About Kennel Link

Kennel Link is a cloud-based kennel management software designed to help dog boarding, grooming and daycare facilities streamline processes related to online reservations, payment processing, barcode scanning and more. The DropBox module allows professionals to store pets' vaccination records, customer contracts and other documents in a centralized repository.

Kennel Link allows daycare facilities to send ad-hoc messages, receipts or reminders to customers via email and issue gift cards to enhance client experience. Managers can accept payments via cash or credit/debit cards and capture customers' signatures using a kiosk. Additionally, administrators can generate reports to track business metrics and handle groomers' calendars, commissions, va...


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Supported Operating System(s):

Web browser (OS agnostic)

56 Reviews of Kennel Link

Average User Ratings

Overall

4.7 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(44)

44

4 stars

(9)

9

3 stars

(2)

2

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 56 results

December 2019

User Profile Picture

Chris from The Kennel at Arbor Lane

Verified Reviewer

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Excellent product with out of the box ease of use!

We run our daily operation through KennelLink and have been for 10+ past years.

Pros

KennelLink is so user-friendly. It's intuitive with no learning curve.

Cons

It's not pretty and can appear outdated. However, this is not the case - as the product is maintained frequently and new features are often added. The simplistic look contributes to it's ease of use.

Reasons for Choosing Kennel Link

KennelLink was by far the most intuitive and easiest to use. Someone with little to no computer experience could pick it up and use it in no time.

Response from Kennel Link

Replied December 2019

Thank you so much for your review! We pride ourselves on the ease of use of our software. We are glad the current interface is working well, but we are also in the process of developing a more streamlined user interface that will have a more modern appearance. Wishing you the best, The Kennel Link Team

December 2019

Stace from South Bark

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

We Love Kennel Link

We use the software for daycare, boarding and boutique items which may be purchased at the time the dog is boarding. It is so easy to use and easy to train new employees on.

Pros

We used a few other reservation systems before finding kennel link. The software is so easy to learn, the Kennel link team is fast in adding any additional feature we need. Compared to other software packages it is very reasonably priced

Cons

There isn't anything i dislike about Kennel Link

Reasons for Choosing Kennel Link

An employee who came to work for my facility had used kennel link before and told us of all the benefits.

Reasons for Switching to Kennel Link

Gingr couldn't figure out our pricing structure. Customers were being overcharged for additional dogs. It was a customer service nightmare.

Response from Kennel Link

Replied December 2019

Thank you for the kind words! We appreciate hearing that our hard work on the software has paid off. We designed the software so that it would be easy for everyone to learn. We are glad it's working for you! Wishing you the best, The Kennel Link Team

September 2021

User Profile Picture

Siobhan from Pet Over It

Verified Reviewer

Company Size: 1 employee

Industry: Writing and Editing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2021

Everything you need for a full POS system

This is a complete all-in-one software that practically runs your business for you! You will be amazed at how efficient it is and just how easy it is to integrate into your new or established business.

Pros

There are just too many things to love about this software! But if I had to narrow it down, I must say that I love that it is compatible with Pet Detect, so you can print out collars to easily identify pets. I get so many poodles in my area, and it just adds an extra layer of security to make sure the right dog gets the right groom! I also love that it has a dropbox integration to store documents electronically.

Cons

I really don't have any complaints, as I have only had a very positive experience with this software so far.

December 2019

Shelley from Hound Lounge

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

December 2019

Functional, but lacking

Kennel Link is basic dog daycare software. So if you are running a basic daycare, then this is the software for you

Pros

Overall, it is easy to use. And if you do make a mistake, these are usually easily fixed

Cons

I feel we dont have any customer support. There are weird things happening in our system that we cannot account for.

Response from Kennel Link

Replied June 2021

Thank you for your review. We appreciate your feedback. We were unaware that you were having problems and regret that your experience with our customer support has been negative. We make every effort to offer the best customer service available. We would like to further discuss how we might better your experience. We will reach out to you via email to clear up these concerns. We are available 7 days a week, 365 days a year and would be happy to work with you on any issues you may have. Since you are an international customer, perhaps Skype is an option. Wishing you the best, The Kennel Link Team

December 2019

Andrey from Home Away From Home

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Pet Boarding Made Easy

I am very happy with Kennel Link. I have used their program for the past 9 years and I couldn't imagine using anyone else. My employees and I use it on a daily basis and my entire business depends on it. Occasionally there were outages and Kennel Link was able to switch us to a back-up server without a glitch.

Pros

Prior to selecting Kennel Link I researched four other companies but found Kennel Link best suited for my company needs. The features that I was sold on: 1. Easy to use and to train my employees. It usually take me about 1 hour to train my new employees on how to use Kennel Link. 2. Web based. I and my wife are able to check the current or past status of what is going on at the kennel from anywhere in the world. 3. Single bill processing. Kennel Link is linked with the credit card processing, therefore I only need to process bill once. This feature avoids double-entry process, where I would have to record a bill and process credit card transaction separately. 4. Superb Customer Service. I called [SENSITIVE CONTENT HIDDEN] or [SENSITIVE CONTENT HIDDEN] on weekends, on holidays if necessary and they always were very pleasant and accommodating in resolving any issues that I may have. 5. Functionality. I run a fairly small (up to 50 dogs/cats) boarding/day care business in a single location. The Kennel Link features completely fit all the needs that my business requires.

Cons

It's not a con, but more of a recommendation. It would be nice to have ability to sort/filter or arrange in ascending/descending order some of the reports. Currently I have to copy and paste those reports into Excel to analyze my client spending/location/services/etc.

Reasons for Choosing Kennel Link

The feature that sold me over was ease of use. Training can take time that I don't have enough of. Kennel Link is intuitive, simple to use and I would recommend them to anyone.

Response from Kennel Link

Replied December 2019

Thank you so much for your detailed review of Kennel Link. We are happy that the software is working so well for you! You can sort most reports by clicking on almost any column header ascending or descending. Hopefully this will help you organize reports in a more efficient manner. As you stated, we have a backup server that enables you to continue using Kennel Link in the event that issues arise with our primary server. This allows us to provide uninterrupted access to the software. We appreciate our long-standing relationship and look forward to working with you in years to come. Wishing you the best, The Kennel Link Team