--- title: "Kennel Link Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kennel Link. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kennel Link is a good fit for you!" source_url: "https://www.softwareadvice.com/kennel/kennel-link-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pet Grooming Software](https://www.softwareadvice.com/pet-grooming/) / [Kennel Link](https://www.softwareadvice.com/pet-grooming/kennel-link-profile/) / Kennel Link Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/pet-grooming/kennel-link-profile/) Reviews [Alternatives](https://www.softwareadvice.com/pet-grooming/kennel-link-profile/alternatives/) # Kennel Link User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 73 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 59 reviews (81%) - 4 stars: 11 reviews (15%) - 3 stars: 2 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - We have many clients, KL allows us to keep up with each client's information on an individual basis, allows us to maintain the most up to date information, and allows us to care for our clients needs. - Kennel link was great for booking when booking Grooming appointments was all we needed. Once we expanded we needed more features to accommodate our Daycare, Training Classes, and ability to text Customers via the booking system - Great tech support, very friendly staff and are always able to resolve questions or give valuable directions in the use of Kennel link ### Most mentioned cons - There is no report to pull up of when that dog was in attendance. If a customer books varied day care dates, there is no way to print out or email them the list of dates reserved. - The day care billing is not very user friendly. When a customer has a day care card, it is very difficult to find a record of when their dog has attended. - The most difficult aspect was figuring out the check out system for daycare when clients did not purchase daycare cards. ## Kennel Link customer reviews Showing reviews 1-25 of 73 (page 1). ### Long time user - Overall rating: 5/5 - Reviewer: Bonnie B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I just celebrated 20 years as owner of my kennel. The previous owner had been using Kennel Link and I kept it. Its a great program. When I ever need to change something or have a question, [sensitive content hidden] are extremely quick to respond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like everything about Kennel Link. It is easy to use - which in my case is extremely important due to my lack of technical skills. It take no time for my staff to learn how to use it for reservations, selling products, looking up clients etc.Their customer service is absolutely wonderful. #### Cons There is nothing I don't like about Kennel Link --- ### We Love Kennel Link - Overall rating: 5/5 - Reviewer: Stace A. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use the software for daycare, boarding and boutique items which may be purchased at the time the dog is boarding. It is so easy to use and easy to train new employees on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used a few other reservation systems before finding kennel link. The software is so easy to learn, the Kennel link team is fast in adding any additional feature we need. Compared to other software packages it is very reasonably priced #### Cons There isn't anything i dislike about Kennel Link #### Reasons for choosing Kennel Link An employee who came to work for my facility had used kennel link before and told us of all the benefits. #### Reasons for switching to Kennel Link Gingr couldn't figure out our pricing structure. Customers were being overcharged for additional dogs. It was a customer service nightmare. #### Vendor response Thank you for the kind words! We appreciate hearing that our hard work on the software has paid off. We designed the software so that it would be easy for everyone to learn. We are glad it's working for you! Wishing you the best, The Kennel Link Team Replied December 2019 --- ### Functional, but lacking - Overall rating: 3/5 - Reviewer: Shelley R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Kennel Link is basic dog daycare software. So if you are running a basic daycare, then this is the software for you #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Overall, it is easy to use. And if you do make a mistake, these are usually easily fixed #### Cons I feel we dont have any customer support. There are weird things happening in our system that we cannot account for. #### Vendor response Thank you for your review. We appreciate your feedback. We were unaware that you were having problems and regret that your experience with our customer support has been negative. We make every effort to offer the best customer service available. We would like to further discuss how we might better your experience. We will reach out to you via email to clear up these concerns. We are available 7 days a week, 365 days a year and would be happy to work with you on any issues you may have. Since you are an international customer, perhaps Skype is an option. Wishing you the best, The Kennel Link Team Replied June 2021 --- ### Great Service - Overall rating: 5/5 - Reviewer: Julia K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been amazing and I can't see myself going anywhere else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Kennel Link is easy to use and the layout makes sense. Its great value, they keep adding features and improving the product, and the customer service is amazing. #### Cons When you hit the back button when making a reservation, you have to start all over. #### Reasons for choosing Kennel Link The customer service, ease of use, and better price --- ### 100% Satisfied With Kennel Link - Overall rating: 5/5 - Reviewer: Judi M. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We haven’t had a bad experience with kennel link at all. They’re always on top of everything, and will instantly work at solving any problems that may arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is amazing. In the event that I have any questions or concerns I get immediate service. This is very important as in today’s society. Customer service has gone down hill. #### Cons There’s really not anything that I don’t like about Kennel Link . If I had to say anything that I wish so that they would improve on, it would be the ability to list more than one veterinarian because sometimes we will have two dogs and each one will have a different vet but that’s not a deal breaker. #### Reasons for switching to Kennel Link The other software was disaster. Nothing went right in the customer service was terrible. --- ### Decent software for a decent price - Overall rating: 4/5 - Reviewer: Andrea B. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We purchased KennelLink as the first software of our new business 10 years ago, back when five dogs a day was the norm. We started with basically no money and KennelLink was amongst the least expensive softwares available at the time. We now average 52 dogs per day, and it has grown (mostly) well with us. There are some things that make it a little more difficult with more dogs and at one point we considered moving to Gingr, but the integration process would have taken up way more time than we had so we ended up staying with KL. We aren't super unhappy with it, just felt that perhaps we had outgrown its functionality. We ended up reining in our growth due to staffing issues (thanks, Covid) and since we were familiar with KL and have a true aversion to change that is not absolutely vital, we did not follow through with the other software. We highly recommend it for new or very small kennels. If you are looking for a new software for your existing larger kennel business, it may not be the best fit. We have never used the grooming section, just day care and overnight boarding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Screen isn't clutteredIndividual dog information straight forwardCustomer information straightforwardSimple to train employeesCan keep credit cards on file and process without using an outside processorMass day care check in #### Cons Can't edit an overnight reservation (as far as which dogs are scheduled) so you have to cancel/rebookRed flags on owner's account don't show up when making reservation No way to automatically keep a customer's fixed rate (i.e. military discount)No day care billing option other than the "card" system which doesn't work efficiently in a tourist area.The day care billing is not very user friendly.When a customer has a day care card, it is very difficult to find a record of when their dog has attended. There is no report to pull up of when that dog was in attendance. If a customer books varied day care dates, there is no way to print out or email them the list of dates reserved.Booking multiple, non recurring day care dates is absolutely inefficient and time consuming. Can't charge along with mass daycare check in - seperate step, so why bother? You still have to go to the individual account.No mass daycare check outNo way to integrate with an online booking service so double booking occursThe credit card processing fees are too high compared to other processors (Square, PayPal, etc) #### Reasons for choosing Kennel Link Initial price for a new business #### Vendor response Thank you for your review. It’s true if you want to add or remove a pet from a reservation, you need to recreate it. You can, however, edit every other aspect of a reservation. Regarding the customer flag, there is a pop up when making a reservation or checking the pet out. Maybe you have pop-ups blocked? It’s not possible to retain a fixed price with a specific customer but you can add a note in the Name Extras field such as Military, Senior, etc. That note shows on every report and when making a reservation. When utilizing the Who’s in Daycare report, you can check dogs in, charge for their visit and check them out. You can see all future daycare reservations for a customer by clicking on Edit/Delete Reservation. This will show you a complete list. To see attendance, you can click on Card History. We offer online reservations for boarding and daycare where your customer can make reservations quickly and easily. I hope this helps. Wishing you the best, The Kennel Link Team Replied December 2023 --- ### Kennel Link - Overall rating: 5/5 - Reviewer: Jennifer K. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This program has grown with my business and I consider my self lucky to have found them #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used this program since I started my business 17 years ago. I have never felt the need for any other program. Kennel Link has the most helpful people and one email or phone call they are there to help your every need. Hey customized the program to fit my usage and are always making great updates to the program. I couldn’t have run as efficiently without them #### Cons I would like to be able to use other companies for credit card integration #### Reasons for choosing Kennel Link Love the auto backup and the hands on help I receive anytime I have needed it. #### Vendor response Thank you for your review. We are truly happy that Kennel Link is working for your company! We strive to provide great customer service and are glad that we are meeting your needs. Although we only integrate with one card processing company, you are free to use any processor you’d like. It’s true, however, that you do lose some great benefits by not using our processor (ease of use, saving cards on file, automatically recording payments when cards are processed, etc). Please let us know if you have any questions or if we can help in any way. Wishing you the best, The Kennel Link Team Replied December 2023 --- ### Pet Boarding Made Easy - Overall rating: 5/5 - Reviewer: Andrey T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with Kennel Link. I have used their program for the past 9 years and I couldn't imagine using anyone else. My employees and I use it on a daily basis and my entire business depends on it. Occasionally there were outages and Kennel Link was able to switch us to a back-up server without a glitch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Prior to selecting Kennel Link I researched four other companies but found Kennel Link best suited for my company needs. The features that I was sold on: 1. Easy to use and to train my employees. It usually take me about 1 hour to train my new employees on how to use Kennel Link. 2. Web based. I and my wife are able to check the current or past status of what is going on at the kennel from anywhere in the world. 3. Single bill processing. Kennel Link is linked with the credit card processing, therefore I only need to process bill once. This feature avoids double-entry process, where I would have to record a bill and process credit card transaction separately. 4. Superb Customer Service. I called [SENSITIVE CONTENT HIDDEN] or [SENSITIVE CONTENT HIDDEN] on weekends, on holidays if necessary and they always were very pleasant and accommodating in resolving any issues that I may have. 5. Functionality. I run a fairly small (up to 50 dogs/cats) boarding/day care business in a single location. The Kennel Link features completely fit all the needs that my business requires. #### Cons It's not a con, but more of a recommendation. It would be nice to have ability to sort/filter or arrange in ascending/descending order some of the reports. Currently I have to copy and paste those reports into Excel to analyze my client spending/location/services/etc. #### Reasons for choosing Kennel Link The feature that sold me over was ease of use. Training can take time that I don't have enough of. Kennel Link is intuitive, simple to use and I would recommend them to anyone. #### Vendor response Thank you so much for your detailed review of Kennel Link. We are happy that the software is working so well for you! You can sort most reports by clicking on almost any column header ascending or descending. Hopefully this will help you organize reports in a more efficient manner. As you stated, we have a backup server that enables you to continue using Kennel Link in the event that issues arise with our primary server. This allows us to provide uninterrupted access to the software. We appreciate our long-standing relationship and look forward to working with you in years to come. Wishing you the best, The Kennel Link Team Replied December 2019 --- ### Kennel Link is great! - Overall rating: 5/5 - Reviewer: Chelsea H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Kennel Link is a daily and essential part of our business operations. I have personally used Kennel Link for 15 years and I do not have complaints. They are kind and helpful when issues arise. They take time to break things down and explain if I have questions. My overall experience has been excellent and I expect that to remain the same for many years to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Kennel Link is a great program that allows us to maintain and run our business. We have many clients, KL allows us to keep up with each client's information on an individual basis, allows us to maintain the most up to date information, and allows us to care for our clients needs. It is easy to learn and use. The programmers are always super helpful and quick to respond. Updates and improvements happen regularly and the site is well maintained. #### Cons This program is used for a variety of businesses similar to ours. The only aspects of this site that I would change would be very specific to our business and how we operate, but it is probably not applicable to all of the businesses that use the site. So no real complaints here :) #### Vendor response Thank you for your glowing review. It’s fantastic that Kennel Link is working so well for your business! It’s always great to hear that we are succeeding in making kennel management easier. Just to let you know, we only have software for kennels, doggie daycares and grooming shops. That’s it! We have not branched out to other industries. Wishing you the best, The Kennel Link Team Replied December 2023 --- ### Everything you need for a full POS system - Overall rating: 5/5 - Reviewer: Siobhan M. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered This is a complete all-in-one software that practically runs your business for you! You will be amazed at how efficient it is and just how easy it is to integrate into your new or established business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros There are just too many things to love about this software! But if I had to narrow it down, I must say that I love that it is compatible with Pet Detect, so you can print out collars to easily identify pets. I get so many poodles in my area, and it just adds an extra layer of security to make sure the right dog gets the right groom! I also love that it has a dropbox integration to store documents electronically. #### Cons I really don't have any complaints, as I have only had a very positive experience with this software so far. --- ### Pleasant view review - Overall rating: 5/5 - Reviewer: Jeanette L. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Client no shows #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to useExcellent customer service Texting reminders eliminated no shows #### Cons There’s really nothing I don’t like about the program --- ### Super Easy Software - Overall rating: 5/5 - Reviewer: Cliff B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its so easy to use and customize things how our dog park and daycare need them. Its super straight forward and we have had a great time using it. cant wait to start adding our dogs pictures to it! #### Cons Not much to say for cons. It would be nice if a customers profile had a button to see there card history rather than backing out and going to card history and searching them. Maybe a flag or pop up if we start trying to add a new customer who has the same name, that way we don't fill everything out then find out the client is already there. Last thought was maybe a pop up if a dogs vaccinations are expired. I know it says it in red when you go to make a reservation, but a pop up might make it easier to catch. #### Vendor response Thank you for your review. I'm so glad that Kennel Link has been so easy to learn. Those are all excellent suggestions. Regarding your request for a flag or pop up when trying to add a customer with the same name, that functionality already exists. You should be getting an error that states "A customer with that first and last name, phone number or email already exists" and you are then given the option to go back or save the duplicate. Please call me if you don't see this message and we will diagnose and fix the problem. Also, we are currently working on a new customer interface which should streamline the functionality of the software. One other thing with our texting feature, you can notify customers ahead of time automatically when their vaccination expiration dates are about to expire. Please let me know if you'd like to try the texting module. Hopefully these improvements will give you a better experience. Wishing you the best, The Kennel Link Team Replied December 2019 --- ### Kennel Link Software - Overall rating: 5/5 - Reviewer: Joaquin C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Kennel Link is web based, so the client database and software can be used while out of the business, or even on my smartphone #### Cons Boarding add-on services are not able to be edited by the end user as the other cards and options are, but the Kennel Link staff are very helpful and prompt in the rare case where we need to make adjustments to these. #### Vendor response Thank you for your review. We think that our web based solution is one of our best features because you can access it from anywhere with an internet connection. When we initially designed the software, we wanted to do all of the configuration for you so you didn't have to worry about it. That's why we take care of special services rather than making you do it. We're glad you are pleased with the response time of our customer support team and happy our software is working well for you. Wishing you the best, The Kennel Link Team Replied December 2019 --- ### Mutterly Love - Overall rating: 5/5 - Reviewer: Krystal P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Easily takes care of our grooming, daycare, training, and boarding needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, Easy to train others to use, Great customer service #### Cons I wish we were able to combine accounts ourselves, also add and remove housing, just to save time not having to contact support to do it for us, but overall a great product #### Reasons for choosing Kennel Link Best price for service excellence #### Vendor response We appreciate your review. We are happy to hear that your employees are able to learn the software quickly. Combining accounts is actually a fairly complicated process that involves code within the software itself. That's why we need to take care of it for you. We apologize for any inconvenience this has caused you. We are glad that Kennel Link works well for you otherwise. Wishing you the best, The Kennel Link Team Replied December 2019 --- ### Amazing program - Overall rating: 5/5 - Reviewer: Michelle I. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team at Kennellink make it easy to expand my business and quickly hire/train new employees. Kennellink has grown with me from 1 location to 3 locations, with customized support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to train new employees. Easy to understand. #### Cons There is nothing that I don't like about this program. #### Vendor response Thank you for your kind words. It's good to hear that our efforts to make the software easy to use and learn are working! We are glad we have been able to support you as your business expands and look forward to helping you as you grow. Wishing you the best, The Kennel Link Team Replied December 2019 --- ### Once Upon A Tail - Overall rating: 4/5 - Reviewer: Kelly B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the groom schedule and the customer profiles #### Cons The daycare check in is confusing and very difficult to use #### Vendor response Thank you for writing a review. We are glad the grooming schedule and customer profiles suit your needs. We are working on a new customer interface that will streamline the daycare check-in process. In the meantime, we would be happy to work with you to answer any questions you may have. Please give us a call at your convenience at 877-789-5465. Wishing you the best, The Kennel Link Team Replied December 2019 --- ### Kennel link has been the best Company to work with always willing to help in a very timely matter. - Overall rating: 5/5 - Reviewer: Laurie B. - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We get both Boarding and Grooming Schedule which is wonderful the other software on the markets mostly are for Grooming or just Boarding with this system we have the best of both worlds and could not be happier with it. The add bonus is the Staff is always so helpful and able to fix or answer anything you need. With a growing business that is worth tons! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is great for boarding and grooming its easy to use. Believe I did my research and look at almost all the Kennel software on the Market. Monthly fee is reasonable. Other software that you can own is great but the up grade charges on those systems is very costly. Over all this is a 5 Star Company. --- ### Love kennel link - Overall rating: 5/5 - Reviewer: Meg L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. The layout is good on the screen #### Cons Nothing i don’t like about the software #### Vendor response Thank you for taking the time to review Kennel Link. We strive to provide a great product and it sounds like you are very happy with it! We're glad it's working for you. Wishing you the best, The Kennel Link Team Replied December 2019 --- ### Kennel Link saved the day! - Overall rating: 5/5 - Reviewer: Laura W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing service! Best software purchase. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use! Training new staff is minimal because of ease of use!! #### Cons Can’t separate customer databases by location. #### Vendor response Your review is very much appreciated. Training new employees can sometimes be a challenge, but we're glad Kennel Link makes it easy. When you have multiple locations, we have the ability to keep customer databases separate or to combine them. We would be happy to discuss different options with you. We will contact you via email. Wishing you the best, The Kennel Link Team Replied December 2019 --- ### Fantastic Product - Overall rating: 5/5 - Reviewer: Bruce M. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered KennelLink offers both an outstanding product and customer service. Our kennel is a specialty resort, thus the canned products on the market don't come close to meeting our needs. Brad & Cindy have always been very responsive to our requests for customization to make it work for us. We primarily use the boarding option, but they also offer daycare & grooming options as well. The system is very intuitive and easy to use - and of course as it is web-based, you can access from anywhere in the world. Their servers are extremely reliable - we have been clients for many years and have never experienced an unplanned outage. The system also offers integrated credit card processing that works great We highly recommend KennelLink! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great Service - Overall rating: 5/5 - Reviewer: Stephanie B. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered I have used the program for 4 years and it is very easy to get the hang of. Any time I've contacted the company I have received a swift response with instructions on how to do what I'm looking for, or a quick edit to tailor the program to our facility's needs. They are incredible! We are a very small facility, but I am betting this software would continue to work well for a large facility. The only thing we do that it doesn't cover is a training schedule, however they did add a category for us that allows us to sell 'training days' and enter them as day campers. It is a good enough work around for our needs! (And they did it quickly at our request, too!) #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Couldn't be happier - Overall rating: 5/5 - Reviewer: Paula G. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered This software is very easy to use and has everything I need for my dog daycare and boarding. I first ordered it because of the low cost but now I wouldn't have anything else. The customer service folks are patient with my dumb questions and quick to call me back if they can't talk right that minute. I even had one call me from her car on the way to work! I've used expensive and elaborate custom programs for two other kennels and I can't understand why anybody wants to mess with them when Kennel Link is a slam dunk. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### It is fast and easy to learn. Customer service responds the same day if not minutes. - Overall rating: 4/5 - Reviewer: Laurie G. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered I like that when I have made some dumb mistake that they fix it for me rite away so I don't have to worry about it. Also it is lightening fast and no crashes. It didn't take much to learn it. Wish it had a mass check out, a sort link to change the list from arrivals to departure times. A calendar would be nice so that I can look at a glance for the week and month. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Super accomodating!! - Overall rating: 4/5 - Reviewer: Karyn C. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered Brad and Cindy are what makes kennel link such great software to use. It is quite versatile so it can be tweaked to your individual facility's needs and Brad and Cindy make that happen! The program itself is quite user friendly, very easy for staff to learn on and for customers to understand. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Pampered Paws Looks mitex - Overall rating: 5/5 - Reviewer: Lesley W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Kennellink has never let us down. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellence, easy of use, commitment to our business is high on Kennellink mind. #### Cons Kennellink is always the first to come out with new features and open to suggestions. #### Reasons for choosing Kennel Link Comment to our business, ease of transition #### Reasons for switching to Kennel Link Features offered and they personally transferred our 10 year client data base into their system. ## More reviews [Next reviews](https://www.softwareadvice.com/pet-grooming/kennel-link-profile/reviews/?page=2) --- Kennel Link Reviews, Pros and Cons - 2026 Software Advice