We run our daily operation through KennelLink and have been for 10+ past years.

KennelLink is so user-friendly. It's intuitive with no learning curve.

It's not pretty and can appear outdated. However, this is not the case - as the product is maintained frequently and new features are often added. The simplistic look contributes to it's ease of use.

We use the software for daycare, boarding and boutique items which may be purchased at the time the dog is boarding. It is so easy to use and easy to train new employees on.

We used a few other reservation systems before finding kennel link. The software is so easy to learn, the Kennel link team is fast in adding any additional feature we need. Compared to other software packages it is very reasonably priced

There isn't anything i dislike about Kennel Link

Kennel Link is basic dog daycare software. So if you are running a basic daycare, then this is the software for you

Overall, it is easy to use. And if you do make a mistake, these are usually easily fixed

I feel we dont have any customer support. There are weird things happening in our system that we cannot account for.

It's been amazing and I can't see myself going anywhere else.

Kennel Link is easy to use and the layout makes sense. Its great value, they keep adding features and improving the product, and the customer service is amazing.

When you hit the back button when making a reservation, you have to start all over.

Kennel Link is a daily and essential part of our business operations. I have personally used Kennel Link for 15 years and I do not have complaints. They are kind and helpful when issues arise. They take time to break things down and explain if I have questions. My overall experience has been excellent and I expect that to remain the same for many years to come.

Kennel Link is a great program that allows us to maintain and run our business. We have many clients, KL allows us to keep up with each client's information on an individual basis, allows us to maintain the most up to date information, and allows us to care for our clients needs. It is easy to learn and use. The programmers are always super helpful and quick to respond. Updates and improvements happen regularly and the site is well maintained.

This program is used for a variety of businesses similar to ours. The only aspects of this site that I would change would be very specific to our business and how we operate, but it is probably not applicable to all of the businesses that use the site. So no real complaints here :)

We purchased KennelLink as the first software of our new business 10 years ago, back when five dogs a day was the norm. We started with basically no money and KennelLink was amongst the least expensive softwares available at the time. We now average 52 dogs per day, and it has grown (mostly) well with us. There are some things that make it a little more difficult with more dogs and at one point we considered moving to Gingr, but the integration process would have taken up way more time than we had so we ended up staying with KL. We aren't super unhappy with it, just felt that perhaps we had outgrown its functionality. We ended up reining in our growth due to staffing issues (thanks, Covid) and since we were familiar with KL and have a true aversion to change that is not absolutely vital, we did not follow through with the other software. We highly recommend it for new or very small kennels. If you are looking for a new software for your existing larger kennel business, it may not be the best fit. We have never used the grooming section, just day care and overnight boarding.

Screen isn't clutteredIndividual dog information straight forwardCustomer information straightforwardSimple to train employeesCan keep credit cards on file and process without using an outside processorMass day care check in

Can't edit an overnight reservation (as far as which dogs are scheduled) so you have to cancel/rebookRed flags on owner's account don't show up when making reservation No way to automatically keep a customer's fixed rate (i.e. military discount)No day care billing option other than the "card" system which doesn't work efficiently in a tourist area.The day care billing is not very user friendly.When a customer has a day care card, it is very difficult to find a record of when their dog has attended. There is no report to pull up of when that dog was in attendance. If a customer books varied day care dates, there is no way to print out or email them the list of dates reserved.Booking multiple, non recurring day care dates is absolutely inefficient and time consuming. Can't charge along with mass daycare check in - seperate step, so why bother? You still have to go to the individual account.No mass daycare check outNo way to integrate with an online booking service so double booking occursThe credit card processing fees are too high compared to other processors (Square, PayPal, etc)

This program has grown with my business and I consider my self lucky to have found them

I have used this program since I started my business 17 years ago. I have never felt the need for any other program. Kennel Link has the most helpful people and one email or phone call they are there to help your every need. Hey customized the program to fit my usage and are always making great updates to the program. I couldn’t have run as efficiently without them

I would like to be able to use other companies for credit card integration

We haven’t had a bad experience with kennel link at all. They’re always on top of everything, and will instantly work at solving any problems that may arise.

Customer service is amazing. In the event that I have any questions or concerns I get immediate service. This is very important as in today’s society. Customer service has gone down hill.

There’s really not anything that I don’t like about Kennel Link . If I had to say anything that I wish so that they would improve on, it would be the ability to list more than one veterinarian because sometimes we will have two dogs and each one will have a different vet but that’s not a deal breaker.

I use Kennel in all aspects of the business... from making reservations to analyzing growth patterns over the years. I think it's a very easy to use, helpful and resourceful site that could use a facelift.

I've been using KennelLink since I opened our facility. Unfortunately I have nothing to compare it. Through the years, I have learned to use Kennel Link and have really enjoyed discovered some of the features that are not used everyday like Stats, Room usage, etc. It's wonderful for our daily use and fills all of our needs

Being a visual person, my biggest desire for Kennel Link is for it to be more visually appealing. I know it's basically a database and it definitely looks like it, I just wish that it looked a bit more modern.

No issues the KL team is always willing to help when needdd

The ease of use and flexibility and the movement to go forward with new I developed.

The training daycare is not separate from daycare

I am very happy with Kennel Link. I have used their program for the past 9 years and I couldn't imagine using anyone else. My employees and I use it on a daily basis and my entire business depends on it. Occasionally there were outages and Kennel Link was able to switch us to a back-up server without a glitch.

Prior to selecting Kennel Link I researched four other companies but found Kennel Link best suited for my company needs. The features that I was sold on: 1. Easy to use and to train my employees. It usually take me about 1 hour to train my new employees on how to use Kennel Link. 2. Web based. I and my wife are able to check the current or past status of what is going on at the kennel from anywhere in the world. 3. Single bill processing. Kennel Link is linked with the credit card processing, therefore I only need to process bill once. This feature avoids double-entry process, where I would have to record a bill and process credit card transaction separately. 4. Superb Customer Service. I called [SENSITIVE CONTENT HIDDEN] or [SENSITIVE CONTENT HIDDEN] on weekends, on holidays if necessary and they always were very pleasant and accommodating in resolving any issues that I may have. 5. Functionality. I run a fairly small (up to 50 dogs/cats) boarding/day care business in a single location. The Kennel Link features completely fit all the needs that my business requires.

It's not a con, but more of a recommendation. It would be nice to have ability to sort/filter or arrange in ascending/descending order some of the reports. Currently I have to copy and paste those reports into Excel to analyze my client spending/location/services/etc.

It has run flawless since inception.

It was an easy conversion from a past program we had used. It is straight forward and presents things cleanly and professionally. I think I've called to get a few changes made and they were taken on in a positive manner. And, if I needed support I have always had a quick and understandable response. Previously we had a server based system. The cloud is failure free, fast and makes Kennel Link available on my phone too. Being able to go back and edit the account/billing screens is very helpful when a mistake in billing occurs.

The main page user interface is a little clunky when you first start using the program. It would be nice to be allowed to hide certain selections to further streamline the home page. We do not use special services at all but it always shows up upon check-in. We'd like to make check-in and check-out as fast as possible. We have upwards of 60 dogs coming and going during peak morning and evening times ( 3 hr span each) which makes 1 transaction every 4 minutes.

Simple, dependable, strong communication and outstanding customer service. They offer what we need.

Camp Run A Pup has been using Kennel Link for over 10 years. We have space for about 50 dogs, both boarding and day camp. Kennel link fits are needs because it is simple to use. The customer service is extraordinary. And they keep updating and improving the software.

I'll admit it isn't the prettiest software out there, and it doesn't have a lot of bells and whistles, but those things aren't important to us. Customer service, improving and growing, and dependability are essential to us.

It is a great value for what you get. :)

What I enjoy most about Kennel Link is the ease of use. Everything is very self explanatory on the website. When I have new employees start working they are up to speed on and have a basic knowledge of what to do within an hour. I love that I can view everything at any time.

I wish there was a way to block out specific times. Example: I am completely full with a dog LEAVING at 5pm but I have one ARRIVING at 8a. Kennel link will show that there is an available kennel when in fact it is not available til 5p and will let me book the kennel. Then we are overbooked. If there was a way to pop up that we are full until said time or some way to black out times so you know when you have a free kennel that would be amazing. Also, if there would be a mobile friendly site or app, that would be amazing. I use my Samsung for everything and it is very difficult to access Kennellink on that screen for a website.

Excellent - love that everything is backed up securely by Kennellink on their secure servers. Accounting information totals literally take seconds to access for any time period from daily to yearly including past years.

I really love how responsive the people at Kennel Link are. They answer the phone and/or emails promptly and take care of any requests I have immediately. Very friendly and knowledgeable. The software is very comprehensive and easy to use. The new texting feature is awesome. The kiosk for credit card processing has more than tripled the amount of tips since it is quick and easy for customers to choose a percentage.

Can't think of any negatives at the moment

I like the ease of using KL. I have tried out several other products and never found anything that met our needs better. They are constantly updating and upgrading the product also, and I've enjoyed watching the product evolve over the past twelve years.

I like the simplicity of this software. We do not utilize the more complicated functions because we are only a daycare and do not do boarding. This allows us to schedule 90 dogs per day for daycare, look at past history, and reserve dogs for upcoming days. We've been using this software for about twelve years. Every now and then I look into other products and have never found anything that suited our needs better.

The dogs each day are categorized by if they are morning, full day or afternoon and I wish they were just alphabetized.

Kennel link was great for booking when booking Grooming appointments was all we needed. Once we expanded we needed more features to accommodate our Daycare, Training Classes, and ability to text Customers via the booking system

This booking system has all the things needed to create detailed customer profiles, as well as pet profiles, very easy to use, easy to book reservations. Nice Booking system with out all the bells and whistles, it's straight to the point.

No live chat support No automated confirmations for Customers No customizable features

Kennel Link is simple to use and easy for new employees to learn. The modules are well-thought out. The reports are easy to navigate and understand. Payments and pre-payments are straightforward.

We wish there was a training module to go alongside boarding and daycare. The most difficult aspect was figuring out the check out system for daycare when clients did not purchase daycare cards.

Anytime I need something a little different, they set it up for me. Always a good result with any problems

The support is ALWAYS there. Easy to use.

At first I didn't like the off site system, but that has turned out to be a plus.

Its so easy to use and customize things how our dog park and daycare need them. Its super straight forward and we have had a great time using it. cant wait to start adding our dogs pictures to it!

Not much to say for cons. It would be nice if a customers profile had a button to see there card history rather than backing out and going to card history and searching them. Maybe a flag or pop up if we start trying to add a new customer who has the same name, that way we don't fill everything out then find out the client is already there. Last thought was maybe a pop up if a dogs vaccinations are expired. I know it says it in red when you go to make a reservation, but a pop up might make it easier to catch.

I just celebrated 20 years as owner of my kennel. The previous owner had been using Kennel Link and I kept it. Its a great program. When I ever need to change something or have a question, [sensitive content hidden] are extremely quick to respond.

I like everything about Kennel Link. It is easy to use - which in my case is extremely important due to my lack of technical skills. It take no time for my staff to learn how to use it for reservations, selling products, looking up clients etc.Their customer service is absolutely wonderful.

There is nothing I don't like about Kennel Link

Kennellink is the best online software that we have used. It's easy to maneuver and easy to learn. Everything is laid out perfectly!

There are no cons that we have found. [sensitive content hidden] at Kennellink makes everything super simple and can fix anything you want fixed.

Kennel Link is web based, so the client database and software can be used while out of the business, or even on my smartphone

Boarding add-on services are not able to be edited by the end user as the other cards and options are, but the Kennel Link staff are very helpful and prompt in the rare case where we need to make adjustments to these.

I love how KL helps me keep all of my information in one place. It is essential to running my buisness and having all the client information I need at my fingertips is a great asset.

What I like the least is the amount of prompts and screens you must go through to do things within KL. It could benefit from being streamlined.

Easy to use for staff. Great customer service.

Reservation, Database and billing.....all in 1. Fabulously responsive Customer Service

Would like to be able to store signed customer contract with customer details. Would be nice to enable different credit card processors and pay stations.