About PawLoyalty Pro Software

Pawloyalty is a cloud-based software designed to help dog walkers, pet sitters, daycares and boarding facilities manage appointments, clients, staff, payments and more. The platform enables organizations to handle daily service requests, assign rooms and check-in/out clients on a centralized scheduling dashboard.

Pawloyalty includes a health record management functionality, which lets administrators create custom profiles to store customer and pet information, add details about allergies, medication and feeding instructions and update contact details. It offers a host of features such as appointment tracking, expenditure history, online reservation, automated confirmation emails, reminders and more. Additionally, the marketing module allows car...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

55 Reviews of PawLoyalty Pro Software

Average User Ratings

Overall

4.6 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(45)

45

4 stars

(5)

5

3 stars

(1)

1

2 stars

(1)

1

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 55 results

November 2017

User Profile Picture

Anthony from Dogtopia

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

November 2017

Innovative and User Friendly Software

Pros

The software is very flexible and easily adapts to the different services and rules we have at 50 plus locations. The interface is super intuitive and simple to use for our employees. We also enjoy features such as automatic payments with our new membership program, data/pass sharing between multiple locations and the NPS survey integration.

Cons

The only major cons are the growing pains that they are experiencing with such rapid growth. Development time can be slow at times and transferring data from existing Point of Sale systems can be a pain depending on the system transferring from.

September 2021

Carmela from Room For Oaws Pet Resort

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

September 2021

Pet care industry

Impressed!

Pros

[SENSITIVE CONTENT] is an amazing marketing and technology guru. He is brilliant, helpful, and most generous with his time and assistance!

Cons

Weekend support needed. Team members could return calls faster.

Reasons for Choosing PawLoyalty Pro Software

[SENSITIVE CONTENT] professionalism and assistance.

January 2016

Roncy from Canyon Pet Lodge Inc

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

1.0

Customer support

1.0

January 2016

Do not buy in to this software

There are no pros but cons are many. Our experience with this software: 1) We did not have a good training experience, no response during initial period, software db conversion was a nightmare. Examples of the conversion nightmare were: ALL of the pets were converted to Jack Russell Terriers, no breeds, colors, veterinarians, etc were in any alpha order. Rather than alpha, all were in a nonsensical order which increased company costs for the insane amount of hours that we had 2 employees working on adding client info that should have converted. 2) Correspondence was scant at best. They rarely responded to emails and did not bother to offer assistance. However, I did hear from them when they needed a new cc to pay the monthly fee. We did not renew at this point as after spending July-Nov 2014 trying to just get the db and basic functions to work - we made the decision to cancel. 3) Once we canceled we were immediately locked out of the system. I requested assurance that our company's db was wiped from PawLoyalty and the exact email: Hi Roncy, thank you for taking the time to give us feedback on how we can improve our product and processes, I really appreciate it; we will take that feedback and use it to create a better customer experience. I have deleted your company database from our Microsoft data center servers. This means that your company profile and all associated pet/customer data is also permanently removed. We wish you the best and hope that you have a great Holiday Season. Happy Holidays! 4) Since then, 7/27/15, we received an auto generated email reminder from the PawLoyalty system proving that our company's db information has not been removed from PawLoyalty's system. I immediately emailed them on 7/27/15, regarding this issue and to delete our company db information, again with no response. 5) The final straw - and reason to finally write this review, was from 9:50pm 1/12/16 thru 3:36am 1/13/16, we received OVER 2000, yes 2000, auto generated emails from the PawLoyalty system. This once again proves that our db was never removed and shows a major flaw in their system. We could not use our email due to the MASSIVE amount of incoming emails from the PawLoyalty system! We received an email apology for the 2500+ email surge we endured with the assurance that our database was deleted. In addition, today PawLoyalty sent our company a pizza/salad/soda lunch as a good faith apology. Assurances noted and apologies accepted.

June 2021

Debbie from Dog Gone Smart

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

Software upgrade

We have been using the same old system for over 20 years….when we Started the process of looking for a major system upgrade, we were very specific in what we needed to sustain and grow our business. Pawloyalty software program matched what we needed, and more! The implementation and constant communication with their team and ours has been great. It’s been two years and we are still constantly finding more ways to utilize their programs to help us grow!

Pros

When we upgraded to Paw Loyalty, we never realized how antiquated our system was. We are much more efficient, we haven’t even been able to use all the great features yet, we’re working on implementing the marketing portion of Paw Loyalty, which will help grow our business. The best thing is that we no longer need a credit card machine, I have to do is press “charge”!

Cons

I believe that our system is it pretty complicated for a simple implementation. So software updates and creations are always being implemented. We appreciate the team in place at Pawloyalty…they are very responsive

Reasons for Choosing PawLoyalty Pro Software

We looked at four other management programs. After weighing the differences of : being user friendly, available reports, implementation protocols, ability to customize, communication, and customer service…Pawloyalty fit our business the best.

Reasons for Switching to PawLoyalty Pro Software

Our business Was growing far faster than our management system could support.

August 2021

Kaelee from Pup Master Academy

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2021

Overall

Pleasant

Pros

Massive amount of customization and the ability to see the growth day by day

Cons

Employees can't look at their own hours manager has to show them.

Reasons for Choosing PawLoyalty Pro Software

Most to offer with the least commitment. Up front and transparent about glitches, updates and customer support.