About Revelation Pets

Revelation Pets is a cloud-based kennel solution that helps pet boarding and daycare centers manage online bookings, customer details, communication, payments and more. The client management module enables employees to capture vaccination records, upload photos of pets, monitor customer credit accounts and send automated appointment reminders via email and SMS.

Features of Revelation Pets include communication management, reporting, email notifications, and more. The platform allows employees to modify service rates, manage waitlists, apply discounts, handle daycare reservations and send promotional emails using customizable templates. Additionally, customers can use the application to view daycare availability, create pet profiles, request for...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

167 Reviews of Revelation Pets

Average User Ratings

Overall

4.8 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(142)

142

4 stars

(20)

20

3 stars

(3)

3

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 167 results

January 2019

User Profile Picture

James from Genesis Technical Systems

Verified Reviewer

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Great features, support and development

Automation of bookings saves us a lot of time. Payment processing saves time and helps us report. Professional experience for our customers. Record keeping and security checks. etc. Ensures that pets are all up to date on vaccinations.

Pros

ease of use. Good elegant design both technically and human interface. Good integration. Good software development path with new features being added.

Cons

I'd like the Credit card/Stripe integration to be a bit neater. I find it a little confusing. sometimes it is not obvious if your payment has gone through. Same for refunds. Stripe and Revelation pets can become out of sync if you do a refund on the stripe console for example you have to replicate it in rev pets. When taking payment it is not always obvious that payment has been sucesful so I have to go into the stripe console to check. The payment options in the drop down list could do with refining e.g. credit card, debit card and stripe. I have been caught our and clicked on credit card when I should have selected stripe.

July 2019

Helen from NKALKA Bunny hotel

Company Size: 1 employee

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Revelation Pets Boarding Software

I am so glad I switched from my old provider to this one. I thought my previous provider was good but this has far out weighed the expectations I had at the start - it has a neat, clean and tidy appearance. It is specifically for boarding animals which is brilliant. The team take on board suggestions and try their best to help and sort out any problems.

Pros

The ease at which it can be accessed from ipad, laptop and phone from anywhere with wifi. The ease of creating an invoice and sending it to a customer. The variety of reports that can be created. Individual Pet profile for boarding animals. If there is a problem then the Rev pet staff get back in contact quickly. The use of vaccination information is an excellent feature and related reports and how this can be integrated into communications with guests. The use of electronic payments for things like deposits and appointments. the appearance is clean and slimline and looks very professional. I like that the rev pets team are willing to listen and take onboard improvement suggestions and are continually striving to improve their product

Cons

it is still being improved and just a few little things need to be quickly ironed out such as the available appointment times being specific not just general. a few things can only be updated by the admin once a pet profile has been set up eg adding a vet details

Reasons for Choosing Revelation Pets

the free trial helped as I could put into practice and see how it ran - value for money and the initial contact was made a human and the discussions led to its uptake

Reasons for Switching to Revelation Pets

beds24 is for hotels that look after humans this one is specific to pets

March 2021

Matt from Cambridge Cattery

Company Size: 1 employee

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

March 2021

Used to be good until it was bought out by a big corporate in April 2020

Pros

It is reasonably intuitive to use once familiar with the product. It has a well rounded feature set including customer reminders, various adjustable report settings and integration with third party software.

Cons

For the first 3.5 years of using this software, it has been very reliable, and the developers were very proactive and responsive to suggestions for changes and improvements, and it was not uncommon for the software to be improved upon every couple of months. However since the software was bought up by Gingr in April 2020, there have been no new updates at all, and it has become unreliable and I no longer trust it to give me accurate information. Unless changes are made, I will be looking elsewhere for other alternatives.

Response from Gingr

Replied March 2021

Hi Matt, Thank you for taking the time to leave us this review. We understand how important feature updates and improvements are to the facilities using Revelation Pets and we intend on continuing to provide this going forward. I would like to provide some background regarding why we saw these updates and improvements slow down. Revelation Pets was acquired by Togetherwork in March of 2020 shortly before the first round of shutdowns took place. Like many businesses in 2020, Gingr & Rev Pets had to adjust our resources and plans to navigate COVID-19. As a result, development of new features for both applications slowed. As we move forward with Rev Pets in 2021, our teams will be completing monthly updates to the application versus the quarterly updates that previously took place. You can stay up on releases via the release notes found directly in the Rev Pets application and we highly encourage users to post and upvote feature requests via the Rev Pets Canny board.

January 2020

Anai from Dogtown

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Tested Everything in the Market

From migrating into it, to our daily use, we love Revelation Pets and it has been a great experience. We tested 3 other dog hotel software and all failed to tick all the boxes except RP. Try it out, you will not be disappointed.

Pros

This software is robust but with an easy user experience. I found this the hardest feature to find and it was the most important to us. We had previously worked with software that was incredibly robust and useful but training was a nightmare. No one could learn it on a one off. Revelation Pets is intuitive. A new employee can sit with it for 20 minutes and quickly understand the basic functionality. It integrates with Square amongst other payment gateways. It's online booking for clients is also easy and has a nice UI. It has all the features we need without clutter or confusion. Best of all is the customer support. It is the best of any software I have ever used. They are prompt and attentive.

Cons

The cons I can think of are things I cannot do with it yet that are really just specific to my use. Like, I could use the ability to also sell grooming packages or handle recurring monthly services but that doesn't speak to the software as a whole, that's just us.

Reasons for Choosing Revelation Pets

Robust but still easy to use.

May 2018

User Profile Picture

Justin from McKinney Kennels LLC

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2018

This software is a great value for the money!

Pros

Number one is the web-based functionality. I can update things on my phone or iPad, and I don't have to lug my laptop around with me. I really like the ability for my customers to be able to set up bookings online, as it frees up my staff's time to take care of our business. I also like the different tracking features, such as vaccines and birthdays. The customer service is excellent, and they are very good about incorporating user feedback into updates.

Cons

There are a few things that I think operate a little clunky (such as blocking off daycare runs when boarding runs are full) and take more clicks than they should.