Number one is the web-based functionality. I can update things on my phone or iPad, and I don't have to lug my laptop around with me. I really like the ability for my customers to be able to set up bookings online, as it frees up my staff's time to take care of our business. I also like the different tracking features, such as vaccines and birthdays. The customer service is excellent, and they are very good about incorporating user feedback into updates.

There are a few things that I think operate a little clunky (such as blocking off daycare runs when boarding runs are full) and take more clicks than they should.

From migrating into it, to our daily use, we love Revelation Pets and it has been a great experience. We tested 3 other dog hotel software and all failed to tick all the boxes except RP. Try it out, you will not be disappointed.

This software is robust but with an easy user experience. I found this the hardest feature to find and it was the most important to us. We had previously worked with software that was incredibly robust and useful but training was a nightmare. No one could learn it on a one off. Revelation Pets is intuitive. A new employee can sit with it for 20 minutes and quickly understand the basic functionality. It integrates with Square amongst other payment gateways. It's online booking for clients is also easy and has a nice UI. It has all the features we need without clutter or confusion. Best of all is the customer support. It is the best of any software I have ever used. They are prompt and attentive.

The cons I can think of are things I cannot do with it yet that are really just specific to my use. Like, I could use the ability to also sell grooming packages or handle recurring monthly services but that doesn't speak to the software as a whole, that's just us.

It got the job done for starting up when we didn't have much money coming in, but switch as soon as you can.

Price point and the trial got us in the door. It did the trick when we were very small, but once we went of 25 dogs the bugs and workarounds were no longer worth the lower cost.

So there are A LOT of bugs. The most impactful one was that for a period, some of our recurring reservations disappeared after the fact and there was no way of recovering that information or knowing how many dogs this happened with. This potentially cost us thousands of dollars. The customer service was very blasé about it. You would think they could offer some compensation like a refund for their software or something. There were many other inconveniences, but this was the biggest issue. They addressed a lot of the minor bugs in a timely manner, but we were told upon joining that they would soon offer the ability for us to sell and keep track of both half-day and full-day reservations, which never happened. We tried keeping track of this manually, but it resulted in spending hours on this because we have different employees checking in or out. This might work for an in home operation with just a few regulars, but not for us. They were recently bought out by gingr, who told us they are not going to be doing any new features. I think the clientele will be switched over to gingr, which we now use and is so far much better. More expensive though.

We have a small but rapidly expanding boarding and daycare facility in New Zealand and to have a supported software package that is constantly updated and kept in the cloud is an true asset to our business. Anyone can use the product with ease and you can suggest enhancements which the team at Revelation Pets will develop for release to all without further costs back to their clients. Our customers use the product to make their own bookings which is really beneficial to both our customers and ourselves and the reporting features help us to keep track of our progress from year to year or week to week. Recently I asked fir an enhancement to check off multiple payments in one action and this was acknowledged quickly, developed and presented back to me with a very short time frame. Pretty exciting really when you are the client and you ask for something that then gets delivered free to you all within a couple of weeks! A further bonus is if you have a question you always get a reply from the team in a really timely manner. We fully recommend Revelation Pets to anyone, anywhere in the world that would like to grow or enhance their business and make it simple for their own customers and your staff. Simple to use, packed with features, regular upgrades that are free, one set price, and a product that teams up with other products such as mail chimp to make your services even better. Great stuff Revelation Pets!