Typically the integration between EzyVet and Cubex works very well and therefore saves times and captures charges. Treatment sheets automatically are saved to the EMR at discharge as a PDF file.

The person that does the onboarding is an expert but is often difficult to get a hold of after you are done with the onboarding process.

Overall SFS is amazing, easy to use, easy to implement and our entire team really loves it.

This is an enormous time saver. Also the templates that we use for specific cases like pancreatitis save a lot of time and help patients get needed medications faster and more efficiently.

SmartFlow is extremely user friendly and Dr. Zak is very responsive to feedback.

I love the ease of this software. It is so east to track patient and charts.

Customer service is wonderful, any questions or concerns are answered right away and they are with you every step of the way through training and implementation to use of the program.

The customization was moldable to our clinic's procedures. The ability to use it for dental charting was excellent as well.

Clients can call for an update and receptionists can pull up the patient on smart flow and look without having to page the staff caring for the patient.

Challenging to tailor some of the sheets/applications to suit our own clinic. Tech support is difficult in emergency situations as we don't have direct numbers - just emails.

Also the integration with Cubex is hit or miss - but I think the down fall is more on Cubex end.

We knew they were ready then. Dr's struggle the most as they do not regularly interact with the system so they struggle to find the info they are looking for.

We also believe the risk of error from not being able to read someone's handwriting on the paper sheets is eliminated using SFS.

Customer service has been great with prompt resolution of gliches (most of which have been caused at our end by the way).

Unless you are a practice that uses ezyVet, in which case I would recommend Vet Radar, Smartflow is an excellent option.

The software is very intuitive and while there is a learning curve; the more you use it the more you learn what you can do with it (read what it is capable of).

Charging has improved due to better tracking of procedures and will improve even further once we use the integration function to link SmartFlow to our practice management software.

The ability to look at one screen and have a snapshot of where all hospital patients are up to in a day and the outstanding tasks.

Overall I really liked Smart Flow. I can see how it would help big clinics and referall centers.

The iPad combined with desktop interface has made it a dream to add patients and update or amend patient information.

It helps us track where patients are in the hospital. Additionally, it helps us track treatments of hospitalized patients.

The software is glitchy sometimes. If you don't know that then you might be wasting time trying to do something that may just need a refresh.

The software is amazingly robust at doing all the things a modern pet care facility needs but is surprisingly streamlined and easy to set up.

I feel that it’ll be an easy transition from our  original software and the customer service I received from [SENSITIVE CONTENT] has been great.

Connecting with QUickbooks to avoid have double accounts.

My overall experience has been great so far! only had the app for a couple of weeks and so far I am loving it.

RunLoyal is very responsive to client feedback and are always quick to assist with any issues.

Overall, this software is fantastic. It's efficient, easy to use, and highly customizable.

It’s very user friendly, easy to look at and quick to understand.

There are a few glitches here and there & sometimes the booking can be confusing for clients.

The native app is a game-changer and gives any pet care business a clear competitive advantage in attracting, engaging, and retaining their best customers.

It makes it so easy to build your own brand and get (and retain) loyal customers. It has made my business soar and has freed up so much time.

Easily my favorite part of RunLoyal is the ability to create and customize your own app for your business that your customers can download.

It allowed me to manage the care, take care of animals with abnormal behavior without stress: to strain at my own will. It is easy to use as software.

One of the best parts of signing up to use this software is the customer service is way above what someone would expect.

She’s very knowledgeable, easy to reach and pleasant to talk to.

I have no real complaints about RunLoyal, I only have one nitpick, and that is the software is updated pretty often.

Fantastic reputation management and customer retaining system.

US Dollar

Smart Flow is a cloud-based veterinary solution designed for businesses of any size including large hospitals and clinics. Key features include an outpatient whiteboard, ICU whiteboard, flowsheet, anesthetic sheet, reception management and travel sheet.


Smart Flow's outpatient whiteboard allows users to check the overview of treatments, add a task to each patient and view patient billing details. ICU whiteboard allows users to view all patients in-hospital with their photo, name, problem and contact information. The flow sheet enables users to create a patient entry, set automatic treatment reminders, create customizable templates and use built-in calculators.


The electronic anesthetic sheet contains pre-operative and intra-operative features like automatic drug calculators, anesthesia timer, emergency drug calculators, surgery timers and procedure templates.


Smart Flow's travel sheet enables doctors to update their staff and different departments on treatment plans including x-rays, vaccines and bloodwork. The reception management of Smart Flow allows clients too see reasons for delay, waiting time and queue length.



LongDescription

Treatment Planning

Whiteboard

Patient Records Management

Charting

Confirmation/Reminders

Imaging and X-rays

Reminders

Prescription Processing

Customizable Templates

Billing & Invoicing

Third-Party Integrations

Appointment Scheduling

Inventory Management

Monthly subscriptions start at $154.95 for 3 logins. Logins are concurrent users that can be shared across departments, individuals, and hardware. Additional logins can be purchased for $51.50 / 3 logins.

SmartFlow offers flexible pricing. We can customize a quote to meet your practice's needs.

Email/Help Desk

FAQs/Forum

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

SmartFlow

In Person

Live Online

Webinars

Documentation

Videos

The first and only software to give your pet-care business a custom branded mobile app for customers to book your services! RunLoyal’s user-friendly platform makes it easy to manage online bookings, automated reminders, 2-way messaging, staff scheduling, financial reporting and more. Your customers will love how easy it is to book services, send immunizations, sign agreements, pay deposits and tip staff - all through your branded app. Save your staff hours each week while increasing your revenue with RunLoyal.

We also provide free data migration for switching/upgrading to RunLoyal.

Employee Management

Electronic Payments

Personalization

Email Alerts

Document Storage

SMS Messaging

Task Scheduling

Reservations Management

Credit Card Processing

Invoice Management

Customer Accounts

Customer Database

Recurring Appointments

Calendar Management

Multi-Location

Booking Management

Email Marketing

Sales Reports

Service Catalog

Photo Management

Credit Card Management

Client Portal

Social Media Integration

Email Reminders

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Mobile Grooming

Automated Scheduling

Availability Management

Calendar Sync

Customer Management

Receipt Management

Event Calendar

Discount Management

Customizable Branding

Commission Management

Facility Scheduling

Automatic Backup

Recurring Tasks

Customizable Forms

Appointment Management

Records Management

Client Management

Staff Management

Drag & Drop

Customer History

Pet Birthday Tracking

Pet Grooming

Point of Sale (POS)

Multiple User Accounts

Search/Filter

User Management

Payment Processing

Animal Database

Employee Time Clock

Electronic Signature

SMS Reminders

Scheduling

Vaccine Management

Customization

Reporting/Analytics

Onboarding

Task Management

Barcode/Ticket Scanning

Activity Tracking

Mobile Access

Wait List Management

Reputation Management

Real Time Reporting

Loyalty Program

Electronic Forms

RunLoyal offers 4 convenient pricing tiers based on your business' needs.
(save an additional 10% off your subscription if you choose to pay annually)

Walk - $49/month
- 100 Appointments Per Month
- One Business Portal User

Jog - $99/per month
- 500 Appointments Per Month
- Unlimited Business Portal Users

Run - $199/per month
- 1,000 Appointments Per Month
- Unlimited Business Portal Users

Sprint - $299/per month
- Unlimited Appointments
- Unlimited Business Portal Users


SmartFlow vs RunLoyal

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