All KioskBuddy Reviews
1-25 of 41 Reviews
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Anand
Verified reviewer
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Hidden Grounds Coffee x Kioskbuddy
Amazing!
PROSThe full control we have to customize the menu according to our specific needs.
CONSThere are multiple improvements needed as the solution takes on more clients but the biggest one would be to have a transactions showing up as actual transactions vs "custom amount" for better reporting of sales. Dash boarding capabilities to perform quick actions at the store level and company wide level.
Reason for choosing KioskBuddy
Ease of use.
Vendor Response
Thanks so much for your great review, Anand! Happy to hear that you're finding KioskBuddy's customizability suitable to your needs! I'd like to point you to our v3 beta version which has the ability for complete itemization, meaning your transactions will show up as actual transactions instead of "custom amounts". You can find info about the v3 beta and how to get started here: https://www.kioskbuddy.app/help/v3-beta If you need any help, please reach out and we'll be happy to assist!
Replied October 2022
Shannon
Restaurants, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great product! Highly recommend for the price.
Great overall experience. Just a few feature shy of perfection!
PROSThe price is great. It works on iPads which makes it quite universal. It's super easy to setup and use.
CONSI would like the ticket that it sends make TO GO and DINE IN stand out a lot more. We frequently miss it and have to re-plate items.
Reason for choosing KioskBuddy
Price primarily. We are a small restaurant with a small budget.
Vendor Response
Hi Shannon, thank you for your review! Happy to hear the positive feedback on price, being able to use your own iPad, and ease of setup! :) We will take your feedback into consideration for future improvements!
Replied February 2023
Michelle
Consumer Goods, 1 employee
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed September 2023
Pretty Good point of sale
It has been okay. The inventory updating bug really needs to be fixed or I will not renew another year.
PROSThe checkout process is very smooth and self explanatory. It has been pretty easy for the customer to navigate independently.
CONSThe inventory doesn’t always update so in stock items show out of stock when the app reflects inventory. this has caused my inventory to be thrown off because customers will pick a different item of the same price to check out with. This has been the most challenging part. The pictures files for items don’t upload for every item which has also been frustrating.
Vendor Response
Thank you for your review, Michelle! We are happy to hear that you find the checkout process a smooth experience. We are working hard to smooth out the inventory issues and are constantly releasing new fixes. For inventory issues, these help articles can be a great help to check out: https://www.kioskbuddy.app/help/why-is-my-item-sold-out-on-kioskbuddy and https://www.kioskbuddy.app/help/square-inventory. We also recommend uploading your item photos directly to the Square Item Library and then importing the photos over to KioskBuddy. Don't hesitate to reach out to our customer support chat (found at the bottom right-hand corner of our website) or to email us about issues you are encountering at support@kioskbuddy.app !
Replied January 2024
Danielle
Restaurants, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Amazing Easy Product
I have loved the support that we have received if we were in a pinch. Super fast customer service.
PROSI love how easy it is to navigate and especially for all my customers.
CONSI don’t think that it’s kiosks buddy but more square that when I update my inventory within square as something out of stock it doesn’t update on kiosk buddy.
Reason for choosing KioskBuddy
The price and its integration was all super easy. I love everything about it.
Vendor Response
Thank you for the amazing review, Danielle! Happy to hear that you have received quick support! If you haven't already, check out our inventory help article to learn more about syncing up Square inventory with KioskBuddy: https://www.kioskbuddy.app/help/square-inventory -- Additionally, don't hesitate to continue to reach out to our support team for further assistance: https://www.kioskbuddy.app/support
Replied February 2024
Jason
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Acme Chicken Food Trucks
It’s been very nice. Great customer service and support.
PROSSimple to integrate with Square. Very user friendly. Customers love the interface.
CONSThe cash button, at checkout is somewhat small and easy to miss.
Reason for choosing KioskBuddy
So the customers could complete the entire transaction by themselves without any interaction.
Vendor Response
Hi Jason, thank you so much for your review! We're happy to hear that you're able to use KioskBuddy to allow your customers to complete transactions all on their own! Regarding the "cash" button, in our v3 beta version, there is a new checkout flow with the "cash" and "credit card" button options being the same size. This creates a better experience for your customers! If you're interested in trying out our v3 beta, feel free to check out this help article: https://www.kioskbuddy.app/help/v3-beta-setup -- Don't hesitate to reach out to support@kioskbuddy.app if you have any additional questions!
Replied July 2023
John
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Kiosk buddy
Great experience . I love this product and highly recommend
PROSEase to set up and support. Support gets right back to me
CONSSometimes the system goes down. Every time we add a new selection we must reimport menu and add all times again and category pics and rearrange the order
Vendor Response
Hi John, thanks for your review of KioskBuddy! Great to hear the good feedback about our customer support! With reimporting, current KioskBuddy settings such as time controls and order of items should not be affected. If there are new additions when reimporting, this does require manual steps to apply new desired settings. The current design of KioskBuddy is to keep a "copy" of your Square Item Library, so reimporting is necessary if changes are made to your Square Item Library. We're working to improve this functionality. If you have any additional comments or feedback, we'd love to hear from you - support@kioskbuddy.app
Replied March 2024
Mary
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Thank you
Very happy with our overall experience would recommend
PROSWe are so grateful to have kiosk buddy. It’s allowed up to keep our business up and functioning allowing cost savings for a self-checkout
CONSNothing it’s been easy to use for us and the customers
Vendor Response
Thank you for the amazing review, Mary!! We are so happy to hear that you are grateful and happy with KioskBuddy! If you need to reach out, don't hesitate to email us at support@kioskbuddy.app.
Replied April 2024
Irini
Food & Beverages, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Ice cream freezer kiosk
We love it! We would highly recommend KioskBuddy to other business owners.
PROSI love that kioskbuddy allows us to sell prepackaged goods from a freezer without having to physically be there. This saves a lot of time and money!
CONSWe have been using KioskBuddy for a few months and have no complaints thus far.
Vendor Response
Thank you for your review, Irini! That's awesome that you are using KioskBuddy to sell goods from your freezer - we love to hear different use cases! If you ever need to reach out, don't hesitate to email us at support@kioskbuddy.app.
Replied April 2024
Jonathan
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Exactly what I was looking for!
It was easy to set up and customize the display.
CONSI have no complaints. It has been great for our company.
Vendor Response
Thank you so much for your stellar review, Jonathan!! If you have feedback to voice in the future, don't hesitate to reach out to us at @support@kioskbuddy.app.
Replied April 2024
George
Environmental Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Fantastic product, extremely easy for customers to use
Overall fantastic!
PROSExtremely easy for customers to use. Good analytics.
CONSIntegration with Square isn't perfect. There need to be some revisions. Sometimes when I have an issue I don't know to reach out to Square to KioskBuddy and both sides end up blaming the other.
Reason for choosing KioskBuddy
There really wasn't a cost-effective alternative.
Vendor Response
Hi George, thank you so much for your review and honest feedback! We are happy to see that you find KioskBuddy cost-effective; we strive to be an accessible out-of-the-box self-order solution for businesses! Since KioskBuddy is built on top of the Square platform for payment processing, we do rely on Square's servers in order to take credit card payments, which can be monitored here: https://issquareup.com/ -- If you have further comments on our integration with Square, don't hesitate to reach out to us at support@kioskbuddy.app - thanks!
Replied August 2023
Erik
Food & Beverages, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Vending Operator Using Kiosk Buddy
Love the easy to use interface for customers to check out of our vending machine location.
CONSToggling back and forth between square can be annoying until you get the hang of it
Vendor Response
Thank you for your review, Erik! It's awesome that you are using KioskBuddy for your vending machine! If you want to discuss any Square issues, don't hesitate to reach out to us at support@kioskbuddy.app.
Replied April 2024
Jeremy
Farming, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Near perfect solution for our self-service store
Kiosk Buddy has greatly streamlined our self-service store and allows us to operate an on-site farm store with no additional staffing needed.
PROSWe operate an "honor system" farm store and Kiosk Buddy allows us to accept credit cards, gift cards, and cash and ensure accurate collection and reporting of sales taxes. What's more, the v3 beta build offers a seamless, intuitive interface with Square so customers can easily handle self-checkout and payment with little to no assistance.
CONSThree minor issues that we would like to resolve: 1) With the current V3 beta the app doesn't always automatically refresh when the catalog is reimported from Square. This problem forces us to restart the app every time a reimport is performed, which is needed frequently in our store. 2) We would like to change the "Place Order" button on the screen when the customer is paying with cash. "Finish" would be a better text for store checkout.3) When checking out, the "Continue" button on the payment type (cash/credit) screen is not intuitive for customers. They often don't realize they must select continue after pressing the payment method.
Vendor Response
Hi Jeremy, thank you so much for your thought out review! We love "honor system" use cases at small farms! :) For issue #1, there is no need to restart the app when you reimport your menu on the KioskBuddy Dashboard. From the KioskBuddy app, the changes you make from the KioskBuddy Dashboard should automatically be reflected in realtime! We will take your feedback on issues #2 and #3 for future improvements! Don't hesitate to reach out if you have any other feedback or concerns!
Replied February 2023
Greta
Farming, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed August 2023
A great tool for our self-serve farm stand!
The integration with all our items and locations on our Square account. Like the improvements in the beta version for reporting.
CONSCouldn't enter gift card numbers manually until the beta version. Now the split payment is not intuitive when trying to use a remaining balance on a gift card. The payment page is a little confusing for customers as they are "grayed out" except for the default.
Vendor Response
Hi Greta, thanks so much for your review! We're so happy to hear KioskBuddy working at your self-serve farm stand! :) In v3 Beta Build 210, we've added a helpful message for gift card usage. In the event of an insufficient gift card balance and if you have Split Payments enabled, the customer should see a message that says "Gift card has insufficient funds. Please use the Split Payments option." This should help direct your customers to the appropriate payment setting. Thank you for your feedback on the "grayed out" payment options - at this time, that is the only style design, but we will take your feedback into consideration to help improve these buttons. If you have further feedback, don't hesitate to reach out to us at support@kioskbuddy.app - thanks!
Replied August 2023
Joseph
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Easy to use. Great Value.
Very good
PROSEasy to set up and integrates with square seamlessly. Customers service is quick and knowledgeable. Highly recommend if you use square.
CONSSometimes the menu syncing takes 3 to 4 tries to capture all changes
Reason for choosing KioskBuddy
Value and square integration
Vendor Response
Hi Joseph, thanks for your review! If you haven't already, check out our help article regarding syncing with Square Inventory - specifically the feature to manually sync your inventory: https://www.kioskbuddy.app/help/square-inventory#manually-sync-square-inventory - Don't hesitate to reach out if you're experiencing menu syncing issues!
Replied February 2023
Jess
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
New and Happy Customer!
Overall I am very happy and plan to use it longterm.
PROSIt is very easy to use and super quick to set up. It is very customizable which was important for my brand.
CONSIt does not have an option to accept cash or gift cards which is a little challenging. Plus it is somewhat hard to update for new menus.
Reason for choosing KioskBuddy
Better price, quicker to get up and running and way more support and more customizable.
Vendor Response
Hi Jess, thank you for your review! Happy to hear the great feedback of ease of use and customizability of KioskBuddy. :) KioskBuddy does support both cash and gift cards! You can find out more info here: https://www.kioskbuddy.app/help/handling-cash-payments and here: https://www.kioskbuddy.app/help/square-gift-cards Regarding updating new menus: KioskBuddy is meant to be an "extension" of your Square platform, therefore we've designed KioskBuddy to work in tandem with your Square Item Library which does require manual importing/reimporting on your end. However, importing/reimporting on the KioskBuddy Dashboard should not disrupt your kiosk, and changes will always be reflected in realtime from the KioskBuddy Dashboard to the kiosk! We hope to improve this experience in the future!
Replied February 2023
Danielle
Farming, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Allows us to be a self-service farm store
Customer service has been top notch! Both times we had questions, we got responses in a timely manner and our questions were answered! Extremely impressed with the customer experience!
PROSWe have been using kiosk buddy for about 4 months now. Before, we were able to accept cash, check and venmo. The ability to take credit/debit cards has been very helpful to our customers! The interface is easy to use and it seems to be self explanatory to our customers. Highly recommend to anyone looking for a way to offer products through retail but don't want to be staffed during open hours.
CONSWe have had a few issues with it getting stuck at check out. We also would like to have a place at the end to allow a venmo/cashapp scan to pay screen pop up. It would also be nice to have an option to put in a number without selecting a product.
Vendor Response
Hi Danielle, thanks so much for your review! We're happy to be working at your self-service farm store! :) Also happy to hear the positive customer service feedback! At this time, we don't support Venmo nor Cash App, but we have noted this down as a feature request. If you would like to expand further on your comment re: "It would also be nice to have an option to put in a number without selecting a product.", feel free to reach out to us at support@kioskbuddy.app - we're always listening to feedback and appreciate your input! Thanks!
Replied August 2023
Robyn
Food Production, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Happy User
Great!
PROSThe ability to integrate with Square is critical. It does that well. Sometime there are glitches but they seem to be resolved fast. We love the ease of the system for the customer.
CONSScrolling of categories on the left side of the view we use isn't always obvious to the customer. Minor but something that often causes our customers to need support.
Vendor Response
Hi Robyn, thank you for your review and happy to hear the great feedback! I'd recommend using the layout preset "KioskBuddy V1" or "KioskBuddy V2" which shows each category in a card view that always shows the category cards "peeking out" at the bottom of the screen, which makes it more apparent that the customer needs to scroll down!
Replied February 2023
Kelly
Food & Beverages, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
KioskBuddy Review
We've been able to reduce our staff by one person, which has been a game changer.
PROSThe product was easy to set up for us. We're a mobile business with varying schedules throughout the year so it's great to be able to pause the subscription if need be. The interface is easy for customers to use, and it integrates well with Square.
CONSI think the way the reports transfer to Square could be improved. If I remember correctly, the sales tax is wrapped into the total. We also didn't have a quick and easy way to see what category of food/bev had the most sales. For example, we wanted to see how many of our drinks sold at farmers markets, but we weren't able to look at a report that gave us that information quickly.
Reason for choosing KioskBuddy
I actually chose this to begin with and it's been great.
Vendor Response
Hi Kelly, thank you for your review! Happy to hear that KioskBuddy works flexibly for your mobile business. :) I'd like to point you to our v3 beta version which solves the issue of the lack of itemization that you are describing. You can find out more info here! https://www.kioskbuddy.app/help/v3-beta Don't hesitate to reach out if you have any questions!
Replied February 2023
Ali
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Simple and beautiful!
Kiosk buddy is probably my favorite addition to my business since we first began. This software allows us to take orders through iPad stations - freeing up our lines and letting us cut down on staff!
CONSNo cons I can think of! I have had the service got years and it is incredibly reliable!
Vendor Response
Hi Ali, thank you so much for your positive feedback! Happy to hear that KioskBuddy is able to reliably help your business all of these years! Don't hesitate to reach out if you need anything! We're always happy to assist!
Replied October 2022
Chelsa
Food & Beverages, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Fastest, easiest, and most affordable kiosk system set up for my 1-woman mobile food business
Great platform—KioskBuddy is really the only way I can keep my business operational as a 1-woman mobile food stand. It makes order fulfilment and customer payment easy to manage while I get my products cooked to order.
PROSHow easy it is for my customers to use. It is also very easy to set up and maintain.
CONSI'd like more control of the final look in my kiosk—the price fonts for example are hard to read and I'd like to be able to change that myself.
Reason for choosing KioskBuddy
Toast is insanely expensive. I was also turned off by how aggressively their prospecting/sales team approached me.
Vendor Response
Thank you for your review! Always happy to hear about ease of use! We will take your feedback into consideration for future improvements!
Replied February 2023
Tram
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great software with good value
Easy to use, customers are able to complete transactions without issues.
CONSCustomers have difficulty redeeming from the Loyalty program
Vendor Response
Hi Tram, if you have any suggestions on how we can improve the Square Loyalty experience for your customers, feel free to reach out to us at support@kioskbuddy.app - thanks for your review!
Replied February 2023
Ahmad
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed May 2023
Less staffing needs
I'm probably about 90% happy with it. I've lost some money due to orders not coming through to kitchen printer.
PROSIntegration with Square works great. Nice features. Very intuitive UI.
CONSNot able to highlight dine-in or take-out options for our customers which led to several issues with orders. Sporadic connectivity issues with printer. Sporadic glitches where orders did not go through without any alarms.
Vendor Response
Thank you for your review, Ahmad! We appreciate your honest feedback. Dining options can be set up as a checkout flow step for your customer, and this information should get passed to the printed ticket: https://www.kioskbuddy.app/help/checkout-flow#dining-option We understand how frustrating printer connectivity issues can be. Here's a help article with some printer troubleshooting solutions to help mitigate your connectivity issues: https://www.kioskbuddy.app/help/troubleshooting-printer-connection-issues Additionally, you should be notified through email for any failed print outs, so this is a way to monitor any orders not coming through your printer.
Replied July 2023
Rafael
Food & Beverages, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Good value
Good reviews from customers, need cash sales feature
PROSEase of use, reliable, generic hardware is great
CONSSmall screen, no cash accepted, need more marketing support
Reason for choosing KioskBuddy
Pricing
Vendor Response
Hi Rafael, thank you for your review! You can enable cash payments from KioskBuddy, however it is up to your discretion to have a process to collect the cash: https://www.kioskbuddy.app/help/handling-cash-payments -- By "marketing support", if you mean Square Marketing discount codes, this is supported with our v3 beta version: https://www.kioskbuddy.app/help/square-discount-codes-beta - Don't hesitate to reach out if you have any questions!
Replied February 2023
Glenn
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Applegate Lake General Store
Good...it handles the job.
PROSClean design. straight forward pricing. Ipad compatibility
CONSsetup can be confusing, but i'm not using it for it's intended purposes, so I had to modify the design/use
Vendor Response
Hi Glenn, thank you for your honest review! We're glad to see KioskBuddy working for your general store! KioskBuddy can certainly work for retail use cases, especially in tandem with our barcode scanning feature: https://www.kioskbuddy.app/help/barcode-scanning -- If you have further feedback, don't hesitate to reach out to us at support@kioskbuddy.app!
Replied August 2023
Harrison
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2023
Kioskbuddy is perfect for a self checkout Kiosk
Ease of use and simplicity. Save an employee and use them instead.
CONSThe printer function along with square is a little weird.
Vendor Response
Thank you for your review, Harrison! We recommend sending KioskBuddy orders over to your Square POS for printing. This help article can be of great use: https://www.kioskbuddy.app/help/square-orders - Don't hesitate to reach out to our chat support (found at the bottom right-hand corner of our website) or email us at support@kioskbuddy.app if you have any questions regarding printing with Square!
Replied January 2024