Been very good! Their support team is awesome, and it is definitely a worthwhile program and company to work with.

Helps to see how clients are feeling, and areas we can improve on. Things customers might not necessarily say out loud, but that are important feedback.

The landing page could benefit from different views and filter options.

I look forward to continuing to use this product to provide immediate anonymous feedback from our clients. We have gained insights from this that we've never seen before and have integrated that back into our systems of service provision. We are continuing to work on additional improvements and placements at our other facilities.

While this is a relatively new product on the market, we found the insights provided via the customer feedback portals to be useful and insightful. It took some time to get the data interface to a point that I would call "user-friendly," but the support team at PFG were always responsive and looking for ways to improve the product directly related to the feedback we offered.

The set up was easy to complete but as mentioned previously there was some startup difficulty in accessing the data intuitively and easily in a way that we could find useful. The longer the product has been in place the better it has become.

I do believe that the pulse for good machine is very helpful but knowing the requested cost, I do not feel that it was worth that much.

The software is very useful in the sense that we are able to "hear our guests concerns". The rating system shows areas that need improvement and areas that are appreciated.

Even though the kiosk was set to only enable guests to enter information on the pulse for good setting, guests somehow figured out how to access camera and settings. This would require resetting.

The kiosks are easy to set up and use, the iPad's are long-lasting, and I love the customizable survey option. Ithe instant feedback loop of the real-time responses on the dashboard ensure the collected data is actionable. The best part about Pulse is the superior support from the Pulse team. They are proactive, innovative, and incredibly available to ensure our experience is always top-tier.

The kiosks sometimes lost connectivity or go unresponsive, and this can require attention from the on site employees, which is not ideal.

I have used Pulse For Good for multiple programs and populations. It has helped identify new solution s and efficiencies to improve our programs and services in various settings. I highly recommend Pulse For Good.

Easy installation, easy to use, excellent customer support, and powerful data that helps companies improve service delivery and better outcomes.

Pulse For Good hits the mark on all fronts.