All ReachMail Reviews
1-25 of 69 Reviews
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Jeffrey
1,001 - 5,000 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2022
Great product
Murray N
Verified reviewer
Non-Profit Organization Management, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Great mass email application
We distribute emails to our 2500 Canadian members weekly.
PROSReach Mail is easy to use and very inexpensive.
CONSOnline editor could be easier to use. Sometimes the fonts don't transfer over from other apps.
Reason for choosing ReachMail
Reach Mail was less expensive
Reasons for switching to ReachMail
Outlook could not handle 2500 addresses easily & Mailchimp was too expensive for this number of members.
Vendor Response
Thanks so much for your review. Our editors only support Websafe fonts for maximum compatability. Please contact support for further assitance.
Replied June 2022
Shantelle
Information Services, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great platform for small businesses to get their messaging out
ReachMail provides our association with a user-friendly process for getting communications out to our members, and it had a great analytics system for us to monitor and identify who is engaged, and what content interests them.
PROSTemplates and user-friendly features make it possible for anyone to create great communication without any programming background.
CONSI sometimes have difficulty with formatting text, and controlling the spacing details in the rows. Perhaps this is a lack of training and expertise on my part - but that is a frustration for me.
Reasons for switching to ReachMail
We found that the YourMembership emails were difficult to create without a good background expertise in programming. (We still use YourMembership for our website platform - and ReachMail for most of our communications to members).
David
Publishing, 1 employee
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed October 2018
Very good but room for improvement
I don't have business problems as such. I'm a writer selling and marketing books and I use a number of service providers. Reachmail is one of the better ones but could be much better.
PROS5,000 subscribers (better than most of its competitors). The reporting and sending process is straightforward. The site is basically good to use. The list cleaning system is particularly useful. It's always tricky to keep lists clean. If the system had a way of recognising spam traps that may inadvertently appear it would be a major step forward.
CONSDeleting the entire list of subscribers when desired is cumbersome. You have to copy and create another list and fiddle around. The WYSIWYG editor is not as good or sophisticated as some. I'm using it now (taken a break to fill in this survey). I can't insert margins around photographs (you enter figures, try to do it and image vanishes). Boxes appear and you can't get rid of them. A row of boxed symbols has now appeared which is new to me. They just get in the way. Take a leaf out of Mailchimp. It's also hard to check and see if the autoresponder works. It does, because a list is added to, but to amend it is not easy. And it's impossible to actually SEE a form you already created.
Vendor Response
David, Thank you for your comments. We are working on enhancing the AutoResponders based on customer feedback. We have made some improvements in the past few weeks and more are pending in the near term. Feel free to let us know what you need. We always appreciate customer input. List deletion is very simple. Just select the list and click the big red DELETE button. In your case, however, all your lists are tied to your drip campaign AutoResponders. Deleting them would break your drip campaigns. Our system is just preventing you from breaking your campaigns in this case. For message design, we recommend you upgrade to the Message Builder we added about a year ago. It's a drag and drop editor that's a lot easier to work with that standard WYSIWYGs and it will always build mobile friendly messages. The WYSIWYG editor is still around for those with advanced knowledge of HTML and CSS, but for those that aren't experts, the Message Builder will do all the heavy lifting for you!
Replied October 2018
Lee
Online Media, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Cost effective and fairly easy to use
ReachMail has been useful in sending out and tracking enewsletters for more than five years for me.
PROSList management and clean-up is very helpful, as is the ease of importing new addresses as clients ask to be included. Makes creating each email newsletter easy and consistent since you can duplicate the entire email and just re-do the new information. The reporting feature is very helpful.
CONSSometimes the steps to take in creating a new campaign can be confusing, and there is no easy way to go back and correct typos etc. in labels. I dislike that some of the earliest campaigns are no longer accessible.
Reason for choosing ReachMail
Does what I need it to do in the most effective way at the best rate.
Reasons for switching to ReachMail
Too difficult to manage things.
Vendor Response
Thank you so much for the review. We're always looking for ways to make our product better and easier to you. Please contact support about the issue with going back and correcting types and they'll be happy to help with using the product or request enhancements to make the product easier to use.
Replied June 2022
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
ReachMail is a solid emailing platform
I will recommend this solution to our menagment and I want to use it in the future.
PROSI think it is easy and intuitive to compose the first email. I like the ability to track and review data, like bounce statistics for my emailing campaigns. The reporting part is working well in this application. Tech savy and no-technical users can feel embraced by this solution. I like the message builder with drag and drop option.
CONSI think the template library could have newer, fresher designs. We could also use more of best practices videos and tutorials to get the most out of this solution.
Reasons for switching to ReachMail
We were looking for the best solution to cover our specific needs, with the adjusted pricing for our usage.
Angeli K
Non-Profit Organization Management, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed December 2019
Continuing to Evolve
overall it has been a very worthwhile experience. I enjoy seeing the new upgrades that keep coming keep them coming
PROSI am able to customize templates to my own discretion it makes it easier to design things that are brand specific
CONSNot exactly the easiest to learn however it is a useful tool to help integrate you into other areas of public relations and marketing
Reason for choosing ReachMail
Working with a very new crew to social media and email marketing thought it might be easier at the time for the team to utilize and based on our budget it was more within our constraints
Lisa
Newspapers, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Orangevale View Review
I love ReachMail! It provides me a creative and informational way to reach out to those who support and contribute to our newspaper. Affordable and Great Customer Service.
PROSGive me an afforable and creative way to connect with our newspaper's contributors; reporters, writers, advertisers, and community
CONSI did have a challenge with the clean sweep feature... However, Customer Service was quick to assist and resolve. Very satified.
Reasons for switching to ReachMail
I was unable to reach a person when I needed help
Angela
Marketing and Advertising, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Have used ReachMail for years and will continue to do so.
A big fan! More affordable than similar products.
PROSLove how easy it is to use templates to create eye-catching newsletters. I also love that I can easily clean up my mailing list regularly.
CONSNot many cons. I really enjoy using this software.
Reason for choosing ReachMail
Not as expensive, similar offerings.
Reasons for switching to ReachMail
Too expensive, wanted a more affordable option.
Julie
Consumer Goods, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Advertising
Easy, inexpensive and quick way to reach a large number of our customers,
PROSEasy to use and lots of functionality options. Very good and quick customer and tech service.
CONSI have not had any negative issues with this software yet!
Reason for choosing ReachMail
Easy to use.
Reasons for switching to ReachMail
It was not as easy and straight forward to operate at the time (5 years ago).
Francesca
Verified reviewer
Publishing, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
I can’t speak highly enough about ReachMail.
These folks know what they’re doing. My newsletter is the core of my marketing. As the sole income for my household, my marketing has to be solid, so I’m not going to mess around with anything less than the best newsletter service. Sending newsletters through ReachMail is easy, intuitive, and top of the line. But if you do have a problem, customer support knows how to explain things to non-technical folks. Customer support treat me like a princess. They even added a feature to one page to remedy a problem I was having with that page. They care about their customers. ReachMail Features (or at least, these are the ones I know they have): WYSIWYG Email Editor, Template Management, Mobile Optimized Emails, Dynamic Content, Subscribe/Unsubscribe, Mailing List Management, Drip Campaigns, Auto-Responders, Image Library, A/B Testing, Customer Surveys, CAN SPAM Compliance, Reporting/Analytics.
CONSNo cons, they’re that good! Anyone who’s dealt with mass mailings on a regular basis knows what a pain it can be. I’m so grateful to ReachMail for making it easy for me instead. Sure, sometimes they hit a bump because nothing is perfect, but they’re quick to take care of it, and don’t make excuses.
Paul
Religious Institutions, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great Solution for Weekly Church Announcements
I have been using it problem free for almost 7 or 8 years. It is wonderful.
PROSWe are a religious not for profit organization. Costs must be kept to a minimum. This software has been the ideal answer to the volume and frequency of my communications. I have not had to pay anything at all for this service and I do not even come close to exceeding the limits that would trigger costs.
CONSI don't know if it is the software's fault, but any emails sent to roadrunner.com addresses always bounce, so I have had to remove them from my database. Your tech help tried to assist some time ago, but to no avail. I think it is a roadrunner problem.
Reason for choosing ReachMail
Cost and convenience.
Vendor Response
Thanks so much for the review. Support can take another look to see if we can get to the bottom of the delivery issues to Roadrunner.
Replied June 2022
Ernesto
Sports, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Excellent Choice in Email Marketing
We've used it for the past 4 years and love everything about it.
PROSThe templates are great and ease of use of the entire software is awesome.
CONSSome of the templates can be difficult to use. I think simplicity could be improved.
Reason for choosing ReachMail
Free
Reasons for switching to ReachMail
Constant Contact was way too expensive
Mark
Entertainment, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Best value for email marketing
Just excellent, amazing customer service. They are always there to answer any questions.
PROSThe detailed and complete reports on campaigns.
CONSI wish the templates were more intuitive like WORD.
Reasons for switching to ReachMail
Reachmail was less expensive and had all the features and then some. Plus, I didn't have iContact logos in each of my emails.
Vendor Response
Thank you so much for the review.
Replied June 2022
Josh
E-Learning, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
I think it's great, but company doesn't use it to its full potential.
There are a ton of features that my coworkers refuse to use. They are set in their ways and getting them to do anything different is like pulling teeth. They don't upkeep their lists; they get mad when disengaged and unsuscribed users are purged and often ask us to revert the changes even though I explain to them that it hurts us; they don't care about analytics and what works; they don't care about numbers besides how many email addresses are being sent to; and where they get their lists from is a mystery to everyone besides them. I think ReachMail is great and when used to it's full potential can be much more powerful than my company realizes. I haven't used many of the advanced features because my company doesn't take advantage of them. But I read just about every email about features that I get from ReachMail and it seems like ReachMail is doing some pretty great stuff.
PROSList management and unsubscriber handling make it powerful and convenient. Customer service is great and helps out whenever help is needed (especially when I was trying to wrap my head around SPF, DKIM, and DMARC).
CONSHTML editing is cumbersome and doesn't always "take"; I have to paste my changes to notepad in case the changes don't stick. Preheader text is removed whenever an email is duplicated. It would be nice if lists could be grouped in multiple ways (maybe they can I just don't know how); we have a ton of lists and going through them every time for a monthly email can be time consuming and prone to error.
Vendor Response
Thank you so much for the review. Please contact support about the issue with the HTML editor. They should be able to help get to the bottom of what's happening.
Replied June 2022
Jay
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
ReachMail Rocks
I have been a client of ReachMail for 2+ years. My email sending volume has ramped up substantially over that time and they have enabled my company to grow quickly but under control. I would and have routinely recommended ReachMail for any companies email sending needs. You cannot go wrong with making ReachMail your ESP.
PROSThe software is extremely easy to work with and the staff is fantastic, specifically [SENSITIVE CONTENT HIDDEN].
CONSWe are on dedicated IP addresses as we send volume. I would like to see them switch up the IP's and build the extra price, if any, into my fee structure.
Reason for choosing ReachMail
N/A
Reasons for switching to ReachMail
No comment
Sean
Online Media, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
One Stop Shop for All Our Mailing Needs
Reachmail really has been a great service to work with. In the 6+ years of working with them, they have been a great, reliable ESP that goes above and beyond for their clients.
PROSReachmail is incredibly easy to use with the ability to set up and send marketing promotions on the fly. I think my favorite aspect of working with Reachmail has been the excellent customer service. They have routinely gone above and beyond to accommodate our needs, offer professional guidance, and customize our account to helps us achieve our goals and optimize our mailing capabilities.
CONSOff the top of my head, I can't think of ways in which Reachmail is lacking. If anything, the major con of working with Reachmail is not taking advantage of all the features and assistance Reachmail offers.
MaryLou
Hospital & Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2020
Keeping heart patients in the know
I produce a newsletter that is free to all those who want to receive it. It contains articles about improvements in heart medications, procedures and other information like who is speaking at the next meeting. It gives our readers member phone numbers should they want to talk to another person who has had similar heart surgeries. I have been editor since 2011- we started with 55 patients. I was using Gmail. When I reached 500 patients I had to wait 24 hours before I could send out the last one - 499 was their limit. A friend helped me find ReachMail - and now we have over 2,000 patients that receive our newsletter.
PROSIt is easy to use and helps me get the monthly newsletter out to the heart patients we visit daily at our local hospital.
CONSNone. So far all is good. why does this box keep reappearing - I am done.
Reasons for switching to ReachMail
Limit of 499 recipients in 24-hour period
Steve
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Great For Sports Organization
We used and tried several other systems but this one best meets our needs and exceeds our expectations.
PROSWe use ReachMail for both marketing to reach new students as well as communicate with our parents and students. It works extremely well for both as it is easy to use, customize, and set the time and date we want to sent information out. Price is very affordable which is important for our non-profit youth sports organization.
CONSWe do not have any issues with this software. Maybe see more templates to choose from for marketing.
Reason for choosing ReachMail
Price and ease of use.
Reasons for switching to ReachMail
Price.
Vendor Response
Thank you so much for the review. We'll keep working on adding attractive and useful templates to the platform.
Replied June 2022
Jen
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
ReachMail
I have had a positive experience with ReachMail and look forward to continued use.
PROSI like that I can easily send mass emails keeping our membership and donors apprised of what is happening at our senior center. I also like that I can construct my emails and schedule to send them at a later date. The customer service is always very helpful and courteous as well.
CONSI do not like the pre loaded templates. I feel they could be more user friendly especially when putting in pictures. Unfortunately, pictures cannot be made into custom sizes with the templates.
Roxanne
Machinery, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Thumbs Up for my ReachMail Experience!
The overall experience has been Great!
PROSThe test emails were most beneficial especially, in the beginning, however, I still use it as a safety. I can review my campaigns before I send them out. It was not easy to transition at first, but I was given a lot of help via Customer Service.
CONSMy boss did not want me to set up the campaigns the way ReachMail was designed to use. The beginning that was difficult as I am not able to set up HTML's. It took some time to create clear emails that were legible for our contacts.
Reason for choosing ReachMail
The customer service approach was what won me over. The price was also a determining factor. You were offered the same thing from the other companies for a higher price. The support was awesome! Especially in the beginning, I had just gotten back into the workforce and was tasked with setting up the Email Campaigns for my current employer. I needed a lot of assistance in the beginning.
Amy
Publishing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Customer Service
The reason we have undoubtedly stuck with ReachMail for many years is the great customer service! Our service rep is easily accessible by phone and email and super helpful and that is hard to come by with some of these services!
PROSI love the Message builder! Makes it easy to build emails... though I do wish their were easier customization options (changing size of photos, dragging them around, etc.)
CONSI think the list management could be improved. It seems as though there should be easier ways to send or exclude certain domains, soft bounces, etc.
Mark
Civic & Social Organization, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
How I use ReachMail
Overall I am happy with ReachMail. The free account severs my present needs and if circumstances require me to upgrade to a larger account, the prices are reasonable.
PROSI like the ease of use and support that ReachMail provides. I publish monthly and timely newsletters to our membership of over 1500 members. I like the templates offered, or I can create a basic newsletter to meet my needs. The software is easy to use and provides all the tools I need to be sucessful.
CONSThere is a learning curve, but there are tutorials and online or phone support. After sending my first few newsletters it was easy to navigate my way around.
Reason for choosing ReachMail
Ease of use, features, and price.
Reasons for switching to ReachMail
Ease of use, features, and price.
Joshua
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
simplicity
satisfied.
PROSsimple to use, and great customer service catered to your needs.
CONSwhen you add the list, hope there is a way to upload them at once. I have to upload each list file individually and it takes a lot of time for me.
Vendor Response
Thank you so much for the review. I'm not sure I understand the issue with uploading multiple lists at once. You may want to contact support to see if there is a simpler way to handle your workflow.
Replied June 2022
Gio
Health, Wellness and Fitness, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2021
Great email marketing tool at a fraction of the cost
I love Reachmail. It get's the job done as well as any competitor without the ridiculous price tag!
PROSThe price is great! It is also fairly user friendly and has fewer issues than it's competitors
CONSIt's a bit tricky to use at first, but once you understand it, it's absolutely great
Reason for choosing ReachMail
Price and fewer issues
Reasons for switching to ReachMail
Price and less issues