All UENI Reviews
1-25 of 85 Reviews
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Michael
Entertainment, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Love my Website!! UENI is is the best!!
Awesome!! I was with GoDaddy previously. It was costly and their customer service was terrible.
PROSEase of use. I have very little experience with website building and UENi made it easy.
CONSWould love a template set for entertainment or entertainers.
Reason for choosing UENI
UENI had more to offer, great templates and easier to use.
Reasons for switching to UENI
Expensive, difficult to work with and terrible customer service.
William
Entertainment, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Agent [sensitive content hidden]
[sensitive content hidden] was most helpful in fielding my many and diverse questions. Also, very knowledgeable and unafraid to dig a little deeper into the question, saving a lot of time.
CONSnot that I can think of at the moment. Maybe easier Editor?
Reasons for switching to UENI
$$
Vendor Response
Hi William, Thanks so much for sharing your experience with us. In case you're facing any challenges with managing your Editor, please don't hesitate to contact us at help@ueni.com. We're here and ready to help! Meanwhile, please feel free to explore our Editor Guides where you may find the answers you need: http://surl.li/kftka Best, UENI Team.
Replied August 2023
John
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed May 2023
The $200 lifetime deal has deal-breaker limits.
Quick creation, really quick 30 minute overview of site features before publishing, very good chat responses, but if you want even a very basic business website you'll have to upgrade. Critical features are not included in the Lifetime package
PROSIt's easy to use. Support is quite responsive. The cost of the lifetime version is attractive (until you find out about the hidden details)
CONSClunky templates. No Subscribe/Follow button is available in blog feature without upgrading to monthly $$. No drag/drop for adding graphics. Limited options for font sizes. Continual popup adds to upgrade (this is in the paid version, not a free version). No way to full explore changes without publishing first.
Reason for choosing UENI
I got suckered in by the incomplete description of features, or lack of features in the lifetime version.
Vendor Response
Hello John, We are sorry to hear that our Lifetime Deal did not meet your expectations for your website. This deal was created with small business owners in mind, for those who just need a site to promote their business and their services and be able to easily make changes to their websites with the help of a website editor tool. In addition to this special one-time payment offer, we do offer optional services, tools, and widgets as part of our Premium Plus and Growth plans. Many of our customers, after experiencing the quality of our website services, choose to upgrade and expand their business with us. If the Lifetime Deal covers all your website needs and you do not wish to pay any additional fees, you are more than welcome to continue with that plan. Should you have any further questions or concerns about our services, please don't hesitate to reach out to us at help@ueni.com. We are here to assist you in any way we can. Best, UENI
Replied May 2023
Josh
Religious Institutions, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
I would recommend more than 100%
I have never had a second thought of not hiring UNEI. They have been the father of my website, ideas, and inform me of leads that I need. I'm stoked to have then host my site. I can't wait for some of the updates that they have coming up with the front profile!!
PROSUNEI has continually come through for me when Google has had issues with my Business Account. I lost my Google Business page and ALL MY REVIEWS once and lost sleep for a week. I was about to start over after eight years. I tried so hard to contact Google but exhausted all my resources. Finally, I asked UNEI. THEY FIXED IT! I needed enlargements, links, sizing promo sections, etc, many other things but they replied and have continually performed EXACTLY what I needed with my uploaded pics, examples. They did what I wanted and I'm staying with UNEI.
CONSI have nothing bad to say really. Inexpensive. Fast contact. I have NOTHING negative to think of.
Vendor Response
Hi Josh, We're honored to have been there for you during the challenges with your Google Business Account. Your trust and kind words mean a lot to us. If there's anything more we can do or if you have additional questions, we're here to support you. Thanks for choosing UENI! Kind regards, UENI team
Replied January 2024
Rick
Leisure, Travel & Tourism, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easy to built your own website with minimum skills
I started a brand new business 2 years ago and I have no website-building skills - UENI put me in business overnight! I get compliments daily about my website on functionality and how good it looks - and customer service is the best in the business from my experience
PROSLIVE REAL-TIME CUSTOMER SERVICE CHAT! - They actually have web developers who will add features for you by just describing what you need
CONSSometimes software can be a bit buggy but problems are resolved quickly by chatting with a customer service rep via real-time chat - I do not know of any other website builder that offers this service
Vendor Response
Hi Rick, We can't thank you enough for your kind words. Your review means a lot to us and lets us know we're on the right track! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Kind regards, UENI
Replied August 2023
Norman
Verified reviewer
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2022
UENI robs you
It was up and down. They don't always respond. They said they were going to upgrade the website, and asked if I would like that, I said yes, they didn't respond , didn't update my site.
PROSThey set it up fast and designs they offered. Which became blurry at times had to ask them to fix it then they told me to take a picture of they couldn't see it.
CONSThe functionalities were not always working. They will charge you anyway they can. I set up the account with my personal credit card, then changed it to the company credit card. When I quit they kept charging my personal account. Then after I emailed them to close the account they still kept charging my account. USER BEWARE.
Reason for choosing UENI
Because of the time they said they could get it up and running
Reasons for switching to UENI
Because when something goes wrong I need communication which seemed one sided until it came time for them to charge my account for the money.
Vendor Response
Hi Norman, Thanks for taking the time to share your feedback. We're very sorry to learn that your experience hasn't been an ideal one though we still hope to address your concerns and resolve any lingering issues. Please, if you can email us at help@ueni.com and quickly reference this Capterra review so we can easily identify you. From there, let's work to get your issues sorted and needs met. We hope to hear from you soon. Kind regards, UENI
Replied March 2022
Michelle
Retail, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Great Customer Service and Help with Questions!
Overall I am extremely happy and look forward to the future and where they take the websites ability!
PROSUENI is readily available to help and their staff is very knowledgeable.
CONSI would like to see a lot more flexibility with photos, being able to easily sort, catogorize, deleted, etc. I feel like this is a BIG limitation in the current version.
Reason for choosing UENI
I chose UENI based on what was offered for the price.
Reasons for switching to UENI
Cost effectivness for the product received.
Vendor Response
Hi Michelle, We appreciate your feedback about our service. Your comments are of utmost importance to us, and we thank you for taking the time to share your thoughts. Your input is highly valued and motivates us to continue providing excellent service. Please don't hesitate to reach out if you ever need further assistance. Kind regards, UENI team
Replied November 2023
Joshua
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
UNEI has done wonders
Overall, after researching quite a bit, value, profit, monthly, I needed to come across UNEI
PROSSo many Pros. Tons of help. Great customer service. Genuine customer service. Great looking website that didn't break my bank. I can customize my site or request them to. I change my pricing due to seasons so I just do that myself. Their team will work wonders if you just ask.
CONSI don't think their is anything potentially that I like least. They have performed everything I've asked.
Vendor Response
Hi Joshua, We're thrilled to have made a positive impact on your experience! Your satisfaction is our priority, and we're glad to hear that our services and customer support have met your expectations. If there's anything more we can assist you with or any feedback you'd like to share, feel free to reach out. Thanks for choosing UENI! Kind regards, UENI team
Replied December 2023
Tom
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2024
UENI Rocks
The Lifetime hosting option for us is unbeatable.
CONSNo complaints about UENI and we have multiple websites on the platform.
Vendor Response
Hi Tom, Thank you for your positive feedback! We're delighted to hear that you're satisfied with UENI and trust us with multiple website presences. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support! Kind regards, UENI team
Replied March 2024
Libby
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Libby's Review
Awesome! I thought it would be much more difficult to have a website, but this is WAY doable. Thanks!
PROSJust about everything! I really like the promptness with which I am helped.
CONSIt seems more than one person is responding to edit requests, which makes things confusing.
Vendor Response
Hi Libby, Thank you for sharing your experience with us! We're thrilled to hear that you find our assistance prompt and that creating a website with us has been a positive and doable experience for you. Your feedback is valuable, and if you have any further thoughts or questions, we're here to help. Kind regards, UENI team
Replied January 2024
Debbie
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2023
Horrible
Horrible right out of the gate.
PROSThe site they published was an embarrassment to my company. 3 major pages missing. Not paying attention to detail such as picture cropping was horrific. I could have done all this just as bad. I hired what I thought were professionals. The one meeting to discuss this site was a wash. Zoom did not connect us. I sat in waiting room for over 40 min then hung up. I M giving them till mon to rectify and pull site down until it is right. I can't Fford this to be tied to my company since I have very prestigious clients whom will walk if they see this nonsense. If that happens this company will have legal issues.
CONSDoing the jib they are hired to do. They dont
Reason for choosing UENI
Their testimony
Vendor Response
Hi Debbie, We're sorry to read this review as customer support is paramount to us. We have our teams at your disposal to work on your website and give you a hand with any issues you're encountering, but we cannot locate your account to do so with this review's information. Therefore, we ask that you provide us with your account details to help us assist you better. We kindly request you contact us via email or Live Chat so that we can address the issues at the earliest. Kind regards, The UENI team.
Replied April 2023
Charm
Entertainment, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Beginner Friendly still needs a little work to be the best
UENI is a great company. I could have started with any company but I chose UENI because I say the potential in what it could push not only my business but itself to.
PROSIt’s really easy to navigate through, I do feel they can add more customization to the site and more templates to help create mor exclusivity
CONSThat the templates they they give us are in short basic and don’t have much depth to them, I’d love to continue using this site but other sites have pay in 4, you can customize your site based on what you sale, the templates are way better and the screen is almost 3-D. They’re a great company just need to go out the box a little more I don’t mind paying extra if it will give me those features.
Tracy
Arts and Crafts, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Highly recommend
Very helpful. I communicate via zoom and meet , so I have real time support and updates. I have had guidance and support throughout my 3 years of having a UENI website. Easy chat if I get stuck or something isn’t working . For example the day PayPal crashed. Quick feedback and correspondence
PROSI like the ease of adding photos and text. Easy follow boxes
CONSI do t like the way I have to upload videos to you tube then add the link back to the website.
Regina
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Best and Fastest website builders around
I've had great experiences all three times that I've used them
PROSHow fast they build the website and meet with you.
CONSI have no complaints, and I have 3 websites with them
Vendor Response
Hi Regina, Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience. We're here if you need us! Best, UENI Team.
Replied December 2023
Sharawn
Restaurants, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed September 2021
Very hard to understand
I don’t like that they don’t do video set up and watch and communicate and ask if you like it or not they don’t really do nothing major is still the same basic website they built for the intro price I don’t see no difference and it’s not appealing at all and the pictures are not in the proper places and they don’t ask you questions as they built they just build it in display don’t even care if you’re embarrassed of it or not And I feel they should be more hands-on with the customer
PROSThe price was fine but like they say you get what you pay for
CONSI don’t like that they don’t do video set up and watch and communicate and ask if you like it or not they don’t really do nothing major is still the same basic website they built for the intro price I don’t see no difference and it’s not appealing at all and the pictures are not in the proper places and they don’t ask you questions as they built they just build it in display don’t even care if you’re embarrassed of it or not
Reason for choosing UENI
Because of their marketing strategy on Instagram sounded good until I purchased wish I can get my money back
Deon
Human Resources, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
When you need a functioning website fast
The process from sign up to launch was less than 7 days. The website design and ease of use makes UENI very valuable to my business. What I need to attract my client is visible and searchable with the help of UENI.
CONSDepending on the price tier, you cannot speak to a customer service rep. The chat feature is available, but I'm old school and would like to actually speak to someone.
Vendor Response
Hi Deon, Thank you for sharing your experience - it's much appreciated! Please know that our range of support options varies depending on the specific plan you have with us. While phone support is a premium feature exclusive to our Plus and Growth customers, we're readily available to assist our Lifetime users via email - and over Live Chat during the first 30 days. Please don't hesitate to get in touch if you need us! Kind regards, UENI Team.
Replied June 2023
Poppy
Alternative Medicine, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Poppy Sofos
Excellent customer support, helpful friendly personnel, most accommodating & understanding brilliant innovation and fantastic overall customer journey
PROSIt’s easy and effective to use, it’s reliable, you have options to upgrade at any time and Ueni are always adding new business solutions to inspire and grow your business
CONSSometimes it glitches, and it can be tricky on safari It actually works better with google
Reasons for switching to UENI
Better option available to complement my business
Martha
Verified reviewer
Hospital & Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2022
I cannot change the nameservers or find the free logos, they did not make the changes they agreed on
My website is not working
PROSMy website does not working, I have followed their directions but I am lost and they just send texts, no pone calls.
CONSI asked for a simple phone call so they could help me correct my problems but they just send useless texts, plus they agreed to make some changes to the website but this never happened. They don't respond to my requests to receive a refund.
Vendor Response
Hi Martha! We are very sorry to hear that you are experiencing these difficulties with our services, we want to make sure to address them all and turn your negative experience into a positive one. We have a solution available for each of these issues: regarding the domain, we can provide you with detailed instructions on how to change the Nameservers with your domain provider. About the logo, there is an option available to claim one for free for our paid customers! We will be in touch by email shortly so we can address this in more detail, and help you finish setting up your website as soon as possible. All the best, The UENI team.
Replied August 2022
Michael
Furniture, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
A Must have for your website
Very good! Everyone I've delt with is always nice and very product knowledgeable.
PROSGreat value for the cost. Lots of features and personnel is very knowledgeable. So happy UENI found me on Facebook
CONSStart up was a bit crazy! So many emails back-n-forth and requested edits getting shuffled around with more questions; questions that I had already provided. No real live phone number to anyone. One main phone number, which you can't always get in contact with anyone.
Reason for choosing UENI
Cost and features provided
Vendor Response
Hi Michael, Thank you for providing us with detailed feedback about our service. Your comments are highly valuable to us as they motivate us to strive for improvement. Remember, we're here for you whenever you need assistance. Kind regards, UENI
Replied August 2023
Jason
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
UENI all the way for 2 years almost. Brilliant
Great overall service
PROSEasy to use and updated upon request. Page by page is very simply and without problems.
CONSNothing wrong with the software, it runs seamlessly and I’ve not come across any problems
Patrick
Entertainment, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
UENI IS great for free!!
UENI is amazing for the price. They created a site for me that was almost completely perfect for what my buisess needs
PROSI started with UENI with skepticism, not sure if they could create a stunning website for my business. I was very wrong. UENI is a fantastic tool for those of us that are just starting out with a business. They have an option for a monthly purchase, but I use their free version which gives me most of what I need. I can take appointments right there from the site
CONSThe one thing I wish the free version had is video. I can put picture on the site, butmy business is video creation and editing, and I cannot display examples on the site unless I opt in to the upgraded version
Gareth
Verified reviewer
Recreational Facilities and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2022
Terrible Experience
Here is where they really fail. Severe lack of customer support means I am 1 week with no response after I raised several issues with my newly delivered disaster. No replies to emails, the live chat is dead, nowhere to follow up on my open ticket, zero comms.
PROSNothing, its really awful. I cannot find a single thing I like here.
CONSLimited functionality, clunky formatting, links within the builder do not work, themes are too rigid meaning only one of the logo frames will allow my logo without cropping or stretching.
Reason for choosing UENI
Looked like a good option
Vendor Response
Hi Gareth, Thank you for posting a review and while we're sad that your experience on UENI didn't meet your expectations, we're glad we were able to reach a resolution. We also appreciate the feedback you provided us regarding our scheduling tool. Should you like to give UENI another try, let us know. We'd be happy to welcome you back! Kind Regards, UENI
Replied April 2022
mark
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great platform
Great website easy to amend and no waiting for someone else to upload
CONSNone I have never had any issues with this software
William
Telecommunications, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Best website company ever
I would give UENI an A plus rating on website design and quick changes. Everyone that we spoke with really listened and was extremely knowledgable about our needs.
PROSRapid response and speed of setting up the site
CONSCannot get on a zoom 30 minutes a day to make changes, but everything worked out great.
Vendor Response
Hi William, Thank you for sharing your positive experience with us! Your feedback is truly appreciated. If you ever require assistance or have additional requests for your website, feel free to reach out via email or live chat. We're here to help and look forward to supporting you further! Kind regards, UENI team
Replied December 2023
Robert
Renewables & Environment, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Website
Great customer service, I needed help and got a live agent who walked me through my edits. Really helpful.
PROSFast and easy setup of my website, they took my narrative and built a great product for me
CONSI have no cons at this time, everything is working as expected
Reason for choosing UENI
I was recommended to UENI!
Vendor Response
Hi Robert, We are grateful that you took the time to leave us a 5-star review. We will share this review with our team to let them know we are on the right track! If you require any assistance, please feel free to reach out to us. We're here to help! Kind regards, UENI
Replied August 2023