OperationsCommander

RATING:

4.2

(9)
Overview

About OperationsCommander

OperationsCommander (OPS-COM) uses one database for all parking and security management. The OPS-COM platform offers both a user self-managed portal and an entire administrative interface to customize the system. OPS-COM can be used to manage all aspects of parking, including temporary permits, parking validating, seasonal permits, event permits and parking enforcement. With integrated handhelds and license plate recognition (LPR) cameras, OPS-COM offers in-the-field vehicle validation and traffic control. Handheld devices sync with the central database to pull details in near real-time to aid in parking enforcement tasks. With built-in financial tracking and PCI (Payment Card Industry) certification, users can pay for parking, violations and lockers at any time wi...

OperationsCommander Pricing

Detailed pricing information is available on request. System customizations limit the ability to offer ballpark pricing.

Starting price: 

$3,500.00 per month

Free trial: 

Available

Free version: 

Not Available

User portal - login, create account and ticket look-up
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OperationsCommander Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for OperationsCommander

9 Reviews

James

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Excellent management for Parking and security management. The flexibility and ease of use, Shine

Ease of Use, Scale ability, wide functionality, Permits, violations, and incidents managed in one platform. License plate recognition technology included. Customizable permit types, lot definition, waiting lists, & pricing. Full dispatch logging, alarm, and alert processes. No dealing with 3rd parties for support as all the systems are designed and Managed by Operations Commander

PROS

User friendly, Mobile friendly, Excellent WIKI and customer support. LPR in three flavors, Hand held, vehicle mobile and stationary. The platform is scale able, allowing the school to start small and then add features with easy steps. Permit less operation along with the ability to use permits in some areas. The built in tools allow flexibility with virtual Lots. So easy to use

CONS

Its not bilingual, but that is coming in a future version. The CAD system is missing the staff scheduling aspect but that too is on the road map in the future. I cant really find too many cons

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

ParkAdmin is a great product for anyone with basic parking management knowledge.

PROS

The software is quite easy to navigate. The price is affordable and allows you to add modules, as needed, rather than pay for unused functionality. The built in chat feature allows customers to communicate with a support person directly (in real time) to find a solution for any issue. The system is designed so that non-technical individuals can setup and maintain parking inventory, enforcement, and customer management. Overall a great product for anyone interested in managing all areas of parking with one solution.

CONS

I wish I could customize reports on my own. Data needs are ever changing, so being able to design queries whenever needed would be great.

Holly

Security and Investigations, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2016

Good program!

My experience with ParkAdmin has been quite good! It's pretty easy to use but you gotta get the hang of it first.

PROS

The fact that you can see dispatches while writing another

CONS

When you have to keep signing in.

User Profile

Harmony A.

Verified reviewer

Education Management, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

With the many updates implemented in the past few years this product has become a pleasure to use

running less different programs

PROS

I love the versatility! We do multiple things out of this program with the modals it offers. You really can customize it to meet several needs.

CONS

In the parking quick search bar the drop down menu will produce possible matches (names) for your search - the short cut to click on # of possible results to take you to the full results page has been removed.

Vendor Response

Thanks for the wonderful review! We are constantly trying to improve our platform and it's great to see that the efforts are appreciated by our regular users. I'll be sure to forward your thoughts on the search bar results to the development team for evaluation.

Replied May 2018

Kim

Education Management, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2016

Excellent quality for a more economical price point

The ParkAdmin software provides immense value for your money. I found the software to be easy to learn and teach to my staff and very simple to set up our business. It is very simple to navigate through the program and many reports and data are available. The program is customizable for an additional charge and the support staff and technicians have been terrific to deal with. ParkAdmin has made our parking business easier to manage and helped us to realize higher profits from permit sales and parking violations.

PROS

It is very simple to learn and use. There is an intuitive nature to the program.

CONS

I have had to request many customizations however that is more due to how we manage our business.

Vendor Response

Thanks for the great review Kim, we do our best to keep improving our system and adding new features to keep our clients happy and successful in their tasks.

Replied November 2016

Alexandra

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2016

ParkAdmin - Alex

Have never used customer support and I only have limited access to the software but it is rather easy to use!

Vendor Response

Good Day Alex, Hopefully with more experience on our system you will learn all the great features it has to offer. As for customer support, between our Live access on Intercom, our 1-800 phone number, our online wiki and our OPS-COM discussion forum pages I think when and if you do need our Customer Support you'll find it very quick to respond.

Replied November 2016

Melissa

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2016

My review!

We just started using Parkadmin this fall. It is easy to use, great to track license plate numbers and tickets. I love the reports it does, make my job so much easier. Other staff were able to use the system with ease and had little difficulty locating items. I would recommend this program to any school who has a parking department.

Brian

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed November 2015

Operations Commander Parking and Security Solution Delivered

As the Assistant Director of University Safety I needed a solution I could access anywhere, in the office, at home, or out of town. The dedicated experts have helped us over the years to customize this software solution for our unique environment.

shirley

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2016

I AM VERY PLEASE WITH ALL THE INFORMATION IT ALLOWS ME TO

Fun to work with and very easy to work with and fast. I am very happy with the tablet. I Get all the information I need in a faster time. And the pictures are very clear.

9 Reviews