All CartStack Reviews
1-25 of 25 Reviews
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Ramon
Verified reviewer
Consumer Goods, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
A must for any ecommerce website!
Overall, our experience with CartStack has been nothing short of phenomenal. Their support is friendly, their tool is easy to use once setup. They are constantly adding features and I would hesitate to say the exact numbers but we consistently recovered well over six figures a year since we have started with them so the results speak for themselves!
PROSEven though we had a little bit if trouble getting it set up, once we did, we have never look back. What do I like the most? Easy, the money that we recover each month! They care about their customers, listen their feedback and are constantly improving the tool. I woulds say that they way they run their business is an exception to the rule compared to most other software companies, especially the very large ones.
CONSIt was a little tricky to set up but it was worth the trouble as it runs on code instead of plugin which helps our CMS run smoother.
Anonymous
2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
A strong tool for a specific purpose
We use it to generate abandoned cart emails automatically, and it captures lost sales. We only send one email per cart, but it has more advanced features we have not yet tried. Some do not seem to apply to our industry, as we're B2B, but others are of potential interest to me. I like that they are offering new features over time, that extend the potential uses for the tool. For example, they just added call tracking, so we will be able to see how many phone calls are generated from the abandoned cart emails directly.
PROSI like that it is effective. It automatically generates abandoned cart emails, and it captures lost sales. It is generally simple to use.
CONSHTML editor is frustrating. It's not as flexible as I’d like. I either have to go in cold turkey with my own HTML code, or use provided templates - but then it’s hard to edit their template HTML. Can only use the WYSIWYG editor, rather than go behind the scenes to make HTML edits. Some of our product titles have dimensions, including apostrophes to designate inches, and the characters after the apostrophes cannot be displayed inside our CartStack emails. So, some of our products come across as "18" or "22", which is frustrating.
Reason for choosing CartStack
I was not employed here when the tool was selected, but I was told by my colleagues that CartStack is the best at abandoned cart emails!
Vendor Response
Thank you for the feedback. In regards to our email editor, the best way to edit the HTML of any of our drag & drop templates is by first choosing your base template, and then switching over to the HTML editor to customize it however you'd like. If you'd like to reach out, we'd be happy to show you how this works. :)
Replied March 2021
Jennifer
Entertainment, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great Addition to our Re-targeting campaigns
CartStack was easy to set-up and continues to work well as our cart abandonment tool for our Dinner Theatre and I have recommended it to several other Dinner Theatres recently.
PROSThe ease of set and let the automation do the work is the best feature. In an online e-commerce world, the statistics about cart abandonment numbers was staggering. We have successfully used the CartStack tool to re-target those customers that abandon their cart and recapture some of that revenue.
CONSWe are still working on increasing our data driven marketing mindset. And with that mind-set, the google analytics are not tracking as accurately as the CartStack dashboard and so just aligning our tracking information will take some more work.
Reason for choosing CartStack
CartStack was the best option for me as it was a set monthly subscription fee and not a commission-based fee. This feels better as a business, and we are able to pull this into our marketing budget in a more consistent manner.
Mark
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2018
A Great Start (if it works with your booking engine)
We've seen great recovered revenue, the support has also been prompt as well.
PROSIf the tracking all works correctly and there's ample traffic to your booking engine - the results are phenomenal!
CONSThere are a lot of tracking issues with various booking engines. In certain cases, it simply does not work.
Sharon
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2021
Great return on investment!
This is so easy to use, and after the first time someone books a room with us as a result of the CartStack emails, the cost for the entire year is paid for. The reminder emails, combined with the offers we include with the follow up emails, does help to secure customers who may be on the fence. We will continue using this for as long as we are in business!
PROSAs an Innkeeper, what I like most is that I am notified that week to see how many potential customers were reached out to, and how many decide to make a reservation and what the dollar value was. It's a constant reminder that CartStack is doing its job!
CONSI probably haven't used the software to its fullest capacity, so am excited to look deeper to see if there are additional ways to encourage potential guests to move through the booking process.
Scott
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Simple Way to Bring Back Clients
The CartStack team offers a solid product at a reasonable price. It has more than paid for itself, and allows us to give our clients a little more product information to aid their purchasing decisions.
PROSThis software was easy to install on our eCommerce platform, and allows us to reach out to customers with abandoned shopping carts, letting them know that by buying direct, they'll receive superior service while helping to keep prices down for everyone.
CONSThe editorial dashboard for customizing emails is a bit weak in terms of its capabilities. It would be great to have a more intuitive WYSIWYG editor to match our branding in the emails that are sent.
Vendor Response
Love the feedback, Scott! Thanks for allowing us the opportunity to help you bring back lost clients. :)
Replied March 2021
Nick
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Performs well and support is 2nd to none
Overall we've been really pleased with CartStack. We've seen some great returns, and they are always on hand if we need any support.
PROSFirst of all the support involved in getting everything set up correctly was SUPERB. All of our questions were answered, and [SENSITIVE CONTENT HIDDEN] and the customer support team worked closely with us to get an implementation working exactly as we needed it. The software itself is excellent, setting up email templates is easy, and the analytics are brilliant.
CONSWe can't really say that there's anything we don't like about it.
James
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
No brainer... pays for itself, and increases sales - what more can you want??
Excellent and Im not getting paid to say this, give credit where its due, and its to them. No doubt.
PROSIntergation went smooth, any questions I had were MORE than promptly answered, basically, if you have any type of email marketing, to not have this is simply a foolish decision. Most that do not get it, just don't want extra monthly fees, but, when you see the results after Month 1, you cant deny what this is. Just stay priced well and keep up the excellent work and we are more than happy!
CONSNothing, the email templates were updated, constantly new things rolling out, not one issue, how can you have an issue with more business???
Reason for choosing CartStack
Na
Vendor Response
Wow, thanks so much for the kind words, James! We love that you've had such a great experience. :)
Replied September 2021
Christopher
E-Learning, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
A great way to capture lost sales
Its been great and CartStack has worked amazingly well to recover order.
PROSCartstack was super easy to setup. You create an account online, create one of the several reminder type of campaigns , and the paste in the code into your website. It was really way easier then I thought it would be. The online stats are amazing and let you know right away how your doing.
CONSWe had some minor issues at first would the software not catching people who ordered, or timing out when they used a payment off site (like paypal). Support was great and adjusted all sorts of things behind the scene to fix it.
Vendor Response
Thank you so much for the kind words, Christopher. We're so happy you've had a great experience.
Replied March 2021
David J.
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2019
Affordable cart recovery tool with A/B testing
We needed a cart recovery tool that did more than the out of the box shopify build. This was a great solution and one that was driven by ROI not by blanket costs.
PROSThe best part of this tool was working with the client success manager, they made onboarding SO easy. A close second was the ability to A/B test our emails and the nice dashboards.
CONSThe tool could have a better feature set but every few months it seemed like they rolled out a new feature.
Alissa
Hospitality, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great Customer Service
It's giving us an extra "touch" to prospective guests, helping us close the sale.
PROSIt's great to be able to track the revenue that abandoned cart emails generates. The best thing about CartStack though is their customer service. When we changed webmasters, we inadvertently broke some of the CartStack tracking. Even though our webmaster was very slow to follow up and implement a fix, CartStack reached out over and over to see if we had fixed the problem or if there was anything they could do to help. They were paid whether this worked or not, but they wanted to know that their product was performing as expected.
CONSNothing! Haven't found any drawbacks yet.
Vendor Response
Thanks so much for the feedback, Alissa. :) Love helping you guys recapture lost reservations.
Replied June 2021
Debbie
Sporting Goods, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Fantastic Customer service
I enjoy working with the Cartstack crew. When I have a question someone gets back to me within a few hours and is friendly and helpful. I would recommend Cartstack to anyone!
PROSI love the friendly email sent to potential customers to finish their order.
CONSI have no complaints with Cartstack, the products are explained and customer service helps you implement them on your system.
Maria
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Easy to use, inexpensive and a revenue generator
The software is very easy to implement and the email design templates are simple.
CONSThere really isn't one, but if I have to fill his out, then I'll say Automation. (Auto export of new leads to our mail list)
Vendor Response
Love the feedback! Thanks for allowing us the opportunity to help you recover lost sales. :)
Replied February 2022
afshin
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Improved Our Sales!
very friendly and helpful customer service.
PROSWe have seen a return of abandoned carts and increased our sales!
CONSI kind of set it up and it's on auto-pilot, so not sure if there's anything I don't like in particular.
Vendor Response
Thank you for the note, Afshin! It means a lot to us to know you've had such a good experience.
Replied March 2021
Brian
Consumer Electronics, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Fantastic way to recover abandoned carts
Cartstack was very easy to implement as it had an existing integration with our eCommerce software provider. The value we get from our investment is very high and Cartstack out performs pervious abandoned cart recovery solutions that we have tried.
CONSI have no criticisms at this time, the solution is excellent.
Vendor Response
You're too kind! So glad to know you've had such a great experience, Brian.
Replied March 2021
Jim
Consumer Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Very pleased customer
With the help of CartStack we have been able to grow our sales and now we want to implement it on one of our other website. I look forward to seeing that site take off...
PROSHonesly, I never realized how many customer would visit our website and they just leave.... now we make many more sales simply by offering a discount code.
CONSThere is nothing I don't like. If I need help, its easy to ask Adam for a hand.
Spencer
Printing, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Good value Great service
Excellent- customer service team particularly [SENSITIVE CONTENT HIDDEN] is responsive and very helpful
PROSWorks in the background converting customers who wouldn’t otherwise purchase
CONSCould do with more consistency around information about larger abandoned carts - I have something in place but could work better
Reason for choosing CartStack
Recommended by my web developer
Vendor Response
We appreciate the note, Spencer. :) Thanks for allowing us the opportunity to help your business grow.
Replied March 2021
Tracy
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Cart Recovery Software for Online Retailers
Good experience so far. Happy with CartStack
PROSEasy to set up and navigate. Offers several options to capture website visitors and shopping cart abandonments.
CONSPrior product I used was a fixed monthy rate. So, I had to get accustom to the percentage based pricing structure for CartStack. So far, so good though.
Vendor Response
Love the feedback, Tracy! So glad you're enjoying CartStack so far.
Replied March 2021
adam
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great software and support!
Seamless integration and affordable with awesome support staff!
CONSNo cons. A lot of future abilities I wish came online faster.
Vendor Response
Love the feedback, Adam! So happy to hear you've had a good experience. :)
Replied February 2022
Maggie
Wine and Spirits, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Easy set up and generates revenue effortlessly
Great rep to help us set things up. Great customer service.
PROSEasy set up, works great, and without any effort has generated $1000's of dollars worth of lost revenue! Highly recommend.
CONSLack of creativity options in the templates.
Reason for choosing CartStack
pricing.
Vendor Response
Thank you for the kind words, Maggie!
Replied March 2021
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2019
Good if it Works
The support was relatively quick and engaging, nice to have them attentive to challenges.
PROSIf it works well with your website or booking engine then you get crazy good ROI.
CONSImplementation can be problematic, it really depends on the website/booking engine.
Eliza
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2019
It works!
The gist of it is this: cartstack works. First of all, it works for busy persons as one can very easily set up new campaigns, from simple emails featuring only banners to ones featuring cart items and more. Secondly it starts working immediately, email addresses are collected, emails then sent. The reports are easily comprehensible, displaying the number of abandoned carts, sent emails and percentages indicating the success of your campaign. Crunching numbers at the end of the month is easily done with the export function. Also, bonus points for the possibility of working offline on your campaigns and for testing them beforehand, thus preventing accidents. The campaigns can be edited multiple times, anytime you need to, without the pressure of it being on the verge of becoming active.
PROSReports and possibility of exporting them
CONSThere are available only a handful of currencies and we had to settle with choosing one we don't actually use
Sara
Business Supplies and Equipment, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
Easy to use, great software
The dashboard is easy to navigate and the templates are easy to set up and customize. The reporting is simple to understand and apply to your strategy.
CONSNo issues with the general system or the setup.
Allison
Hospitality, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2018
Love Cartstack!
Easy way to recover potentially lost business and quantify it.
PROSIt's easy and very powerful! The ROI is simple to evaluate and is basically turnkey.
CONSSorry I can't see anything that I don't like about it.
Brady
Verified reviewer
Retail, 51-200 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Positive Experience for Converting Web Traffic
The concept/execution has been great at reaching out to customers, especially in our industry (textbooks).
CONSDesign of emails seems pretty simple -- would love the ability to edit more/put in images and custom colors.